Open Ticket v4 Beta
This commit is contained in:
DJj123dj
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///////////////////////////////////////
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//TICKET CLOSING SYSTEM
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///////////////////////////////////////
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import {openticket, api, utilities} from "../index"
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import * as discord from "discord.js"
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const generalConfig = openticket.configs.get("openticket:general")
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export const registerActions = async () => {
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openticket.actions.add(new api.ODAction("openticket:close-ticket"))
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openticket.actions.get("openticket:close-ticket").workers.add([
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new api.ODWorker("openticket:close-ticket",2,async (instance,params,source,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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if (channel.isThread()) throw new api.ODSystemError("Unable to close ticket! Open Ticket doesn't support threads!")
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await openticket.events.get("onTicketClose").emit([ticket,user,channel,reason])
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//update ticket
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ticket.get("openticket:closed").value = true
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if (source == "autoclose") ticket.get("openticket:autoclosed").value = true
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ticket.get("openticket:open").value = false
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ticket.get("openticket:closed-by").value = user.id
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ticket.get("openticket:closed-on").value = new Date().getTime()
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ticket.get("openticket:busy").value = true
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//update stats
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openticket.stats.get("openticket:global").setStat("openticket:tickets-closed",1,"increase")
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openticket.stats.get("openticket:user").setStat("openticket:tickets-closed",user.id,1,"increase")
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//update category
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const closeCategory = ticket.option.get("openticket:channel-category-closed").value
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if (closeCategory !== ""){
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try {
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channel.setParent(closeCategory,{lockPermissions:false})
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ticket.get("openticket:category-mode").value = "closed"
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ticket.get("openticket:category").value = closeCategory
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}catch(e){
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openticket.log("Unable to move ticket to 'closed category'!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"categoryid",value:closeCategory}
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])
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openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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//update permissions (non-staff => readonly)
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const permissions: discord.OverwriteResolvable[] = [{
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type:discord.OverwriteType.Role,
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id:guild.roles.everyone.id,
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allow:[],
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deny:["ViewChannel","SendMessages","ReadMessageHistory"]
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}]
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const globalAdmins = openticket.configs.get("openticket:general").data.globalAdmins
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const optionAdmins = ticket.option.get("openticket:admins").value
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const readonlyAdmins = ticket.option.get("openticket:admins-readonly").value
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globalAdmins.forEach((admin) => {
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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optionAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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readonlyAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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if (optionAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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})
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ticket.get("openticket:participants").value.forEach((participant) => {
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//all participants that aren't roles/admins => readonly
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if (participant.type == "user"){
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permissions.push({
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type:discord.OverwriteType.Member,
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id:user.id,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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}
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})
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channel.permissionOverwrites.set(permissions)
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//update ticket message
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const ticketMessage = await openticket.tickets.getTicketMessage(ticket)
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if (ticketMessage){
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try{
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ticketMessage.edit((await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})).message)
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}catch(e){
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openticket.log("Unable to edit ticket message on ticket closing!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"messageid",value:ticketMessage.id},
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{key:"option",value:ticket.option.id.value}
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])
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openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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//reply with new message
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if (params.sendMessage) await channel.send((await openticket.builders.messages.getSafe("openticket:close-message").build(source,{guild,channel,user,ticket,reason})).message)
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ticket.get("openticket:busy").value = false
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await openticket.events.get("afterTicketClosed").emit([ticket,user,channel,reason])
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}),
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new api.ODWorker("openticket:discord-logs",1,async (instance,params,source,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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//to logs
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if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.closing.logs){
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const logChannel = openticket.posts.get("openticket:logs")
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if (logChannel) logChannel.send(await openticket.builders.messages.getSafe("openticket:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}
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//to dm
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if (generalConfig.data.system.messages.closing.dm) await openticket.client.sendUserDm(user,await openticket.builders.messages.getSafe("openticket:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}),
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new api.ODWorker("openticket:logs",0,(instance,params,source,cancel) => {
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const {guild,channel,user,ticket} = params
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openticket.log(user.displayName+" closed a ticket!","info",[
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{key:"user",value:user.username},
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{key:"userid",value:user.id,hidden:true},
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"reason",value:params.reason ?? "/"},
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{key:"method",value:source}
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])
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})
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])
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openticket.actions.get("openticket:close-ticket").workers.backupWorker = new api.ODWorker("openticket:cancel-busy",0,(instance,params) => {
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//set busy to false in case of crash or cancel
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params.ticket.get("openticket:busy").value = false
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})
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}
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export const registerVerifyBars = async () => {
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//CLOSE TICKET TICKET MESSAGE
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openticket.verifybars.add(new api.ODVerifyBar("openticket:close-ticket-ticket-message",openticket.builders.messages.getSafe("openticket:verifybar-ticket-message"),!generalConfig.data.system.disableVerifyBars))
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openticket.verifybars.get("openticket:close-ticket-ticket-message").success.add([
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new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
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const permissionMode = generalConfig.data.system.permissions.close
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if (permissionMode == "none"){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
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return cancel()
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}else if (permissionMode == "everyone") return
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else if (permissionMode == "admin"){
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if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
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return cancel()
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}else return
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}else{
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if (!instance.guild || !instance.member){
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//error
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
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return cancel()
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}
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const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
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if (!role){
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//error
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
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return cancel()
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}
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if (!role.members.has(instance.member.id)){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
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return cancel()
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}else return
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}
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}),
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new api.ODWorker("openticket:close-ticket",0,async (instance,params,source,cancel) => {
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const {guild,channel,user} = instance
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if (!guild){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = openticket.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when already closed
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if (ticket.get("openticket:closed").value){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild,channel,user,error:openticket.languages.getTranslation("errors.actionInvalid.close"),layout:"simple"}))
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return cancel()
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}
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//return when busy
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if (ticket.get("openticket:busy").value){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
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return cancel()
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}
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//start closing ticket
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if (params.data == "reason"){
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//close with reason
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instance.modal(await openticket.builders.modals.getSafe("openticket:close-ticket-reason").build("ticket-message",{guild,channel,user,ticket}))
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}else{
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//close without reason
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await instance.defer("update",false)
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await openticket.actions.get("openticket:close-ticket").run("ticket-message",{guild,channel,user,ticket,reason:null,sendMessage:true})
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await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket}))
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}
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})
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])
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openticket.verifybars.get("openticket:close-ticket-ticket-message").failure.add([
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new api.ODWorker("openticket:back-to-ticket-message",0,async (instance,params,source,cancel) => {
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const {guild,channel,user} = instance
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if (!guild){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = openticket.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket}))
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})
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])
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//CLOSE TICKET REOPEN MESSAGE
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openticket.verifybars.add(new api.ODVerifyBar("openticket:close-ticket-reopen-message",openticket.builders.messages.getSafe("openticket:verifybar-reopen-message"),!generalConfig.data.system.disableVerifyBars))
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openticket.verifybars.get("openticket:close-ticket-reopen-message").success.add([
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new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
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const permissionMode = generalConfig.data.system.permissions.close
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if (permissionMode == "none"){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
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return cancel()
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}else if (permissionMode == "everyone") return
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else if (permissionMode == "admin"){
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if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
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return cancel()
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}else return
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}else{
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if (!instance.guild || !instance.member){
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//error
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
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return cancel()
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}
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const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
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if (!role){
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//error
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
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return cancel()
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}
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if (!role.members.has(instance.member.id)){
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//no permissions
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
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return cancel()
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}else return
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}
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}),
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new api.ODWorker("openticket:close-ticket",0,async (instance,params,source,cancel) => {
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const {guild,channel,user} = instance
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if (!guild){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = openticket.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when already closed
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if (ticket.get("openticket:closed").value){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild,channel,user,error:openticket.languages.getTranslation("errors.actionInvalid.close"),layout:"simple"}))
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return cancel()
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}
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//return when busy
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if (ticket.get("openticket:busy").value){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
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return cancel()
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}
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//start closing ticket
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if (params.data == "reason"){
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//close with reason
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instance.modal(await openticket.builders.modals.getSafe("openticket:close-ticket-reason").build("reopen-message",{guild,channel,user,ticket}))
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}else{
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//close without reason
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await instance.defer("update",false)
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await openticket.actions.get("openticket:close-ticket").run("reopen-message",{guild,channel,user,ticket,reason:null,sendMessage:false})
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await instance.update(await openticket.builders.messages.getSafe("openticket:close-message").build("reopen-message",{guild,channel,user,ticket,reason:null}))
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}
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})
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])
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openticket.verifybars.get("openticket:close-ticket-reopen-message").failure.add([
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new api.ODWorker("openticket:back-to-reopen-message",0,async (instance,params,source,cancel) => {
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const {guild,channel,user} = instance
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const {verifybarMessage} = params
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if (!guild){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = openticket.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
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const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
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await instance.update(await openticket.builders.messages.getSafe("openticket:reopen-message").build("other",{guild,channel,user,ticket,reason}))
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})
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])
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}
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