Open Ticket v4 Beta
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DJj123dj
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///////////////////////////////////////
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//TICKET MOVING SYSTEM
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///////////////////////////////////////
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import {openticket, api, utilities} from "../index"
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import * as discord from "discord.js"
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const generalConfig = openticket.configs.get("openticket:general")
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export const registerActions = async () => {
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openticket.actions.add(new api.ODAction("openticket:move-ticket"))
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openticket.actions.get("openticket:move-ticket").workers.add([
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new api.ODWorker("openticket:move-ticket",2,async (instance,params,source,cancel) => {
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const {guild,channel,user,ticket,reason,data} = params
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if (channel.isThread()) throw new api.ODSystemError("Unable to move ticket! Open Ticket doesn't support threads!")
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await openticket.events.get("onTicketMove").emit([ticket,user,channel,reason])
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ticket.option = data
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//update stats
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openticket.stats.get("openticket:global").setStat("openticket:tickets-moved",1,"increase")
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openticket.stats.get("openticket:user").setStat("openticket:tickets-moved",user.id,1,"increase")
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//get new channel properties
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const channelPrefix = ticket.option.get("openticket:channel-prefix").value
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const channelSuffix = ticket.get("openticket:channel-suffix").value
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const channelCategory = ticket.option.get("openticket:channel-category").value
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const channelBackupCategory = ticket.option.get("openticket:channel-category-backup").value
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const rawClaimCategory = ticket.option.get("openticket:channel-categories-claimed").value.find((c) => c.user == user.id)
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const claimCategory = (rawClaimCategory) ? rawClaimCategory.category : null
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const closeCategory = ticket.option.get("openticket:channel-category-closed").value
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const channelDescription = ticket.option.get("openticket:channel-description").value
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const channelName = channelPrefix+channelSuffix
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//handle category
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let category: string|null = null
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let categoryMode: "backup"|"normal"|"closed"|"claimed"|null = null
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if (claimCategory){
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//use claim category
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category = claimCategory
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categoryMode = "claimed"
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}else if (closeCategory != "" && ticket.get("openticket:closed").value){
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//use close category
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category = closeCategory
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categoryMode = "closed"
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}else if (channelCategory != ""){
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//category enabled
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const normalCategory = await openticket.client.fetchGuildCategoryChannel(guild,channelCategory)
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if (!normalCategory){
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//default category was not found
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openticket.log("Ticket Move Error: Unable to find category! #1","error",[
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{key:"categoryid",value:channelCategory},
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{key:"backup",value:"false"}
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])
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}else{
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//default category was found
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if (normalCategory.children.cache.size >= 50 && channelBackupCategory != ""){
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//use backup category
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const backupCategory = await openticket.client.fetchGuildCategoryChannel(guild,channelBackupCategory)
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if (!backupCategory){
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//default category was not found
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openticket.log("Ticket Move Error: Unable to find category! #2","error",[
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{key:"categoryid",value:channelBackupCategory},
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{key:"backup",value:"true"}
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])
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}else{
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category = backupCategory.id
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categoryMode = "backup"
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}
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}else{
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//use default category
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category = normalCategory.id
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categoryMode = "normal"
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}
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}
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}
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try {
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//only move category when not the same.
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if (channel.parentId != category) await utilities.timedAwait(channel.setParent(category,{lockPermissions:false}),2500,(err) => {
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openticket.log("Failed to change channel category on ticket move","error")
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})
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ticket.get("openticket:category-mode").value = categoryMode
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ticket.get("openticket:category").value = category
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}catch(e){
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openticket.log("Unable to move ticket to 'moved category'!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"categoryid",value:category ?? "/"}
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])
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openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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//handle permissions
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const permissions: discord.OverwriteResolvable[] = [{
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type:discord.OverwriteType.Role,
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id:guild.roles.everyone.id,
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allow:[],
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deny:["ViewChannel","SendMessages","ReadMessageHistory"]
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}]
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const globalAdmins = openticket.configs.get("openticket:general").data.globalAdmins
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const optionAdmins = ticket.option.get("openticket:admins").value
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const readonlyAdmins = ticket.option.get("openticket:admins-readonly").value
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globalAdmins.forEach((admin) => {
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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optionAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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readonlyAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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if (optionAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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})
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//transfer all old user-participants over to the new ticket (creator & participants)
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ticket.get("openticket:participants").value.forEach((p) => {
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if (p.type == "user") permissions.push({
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type:discord.OverwriteType.Member,
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id:p.id,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory"],
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deny:[]
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})
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})
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try{
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await channel.permissionOverwrites.set(permissions)
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}catch{
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openticket.log("Failed to reset channel permissions on ticket move!","error")
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}
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//handle participants
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const participants: {type:"role"|"user",id:string}[] = []
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permissions.forEach((permission,index) => {
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if (index == 0) return //don't include @everyone
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const type = (permission.type == discord.OverwriteType.Role) ? "role" : "user"
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const id = permission.id as string
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participants.push({type,id})
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})
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ticket.get("openticket:participants").value = participants
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ticket.get("openticket:participants").refreshDatabase()
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//rename channel (and give error when crashed)
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const originalName = channel.name
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try{
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await utilities.timedAwait(channel.setName(channelName),2500,(err) => {
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openticket.log("Failed to rename channel on ticket move","error")
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})
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}catch(err){
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await channel.send((await openticket.builders.messages.getSafe("openticket:error-channel-rename").build("ticket-move",{guild,channel,user,originalName,newName:channelName})).message)
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}
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try{
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if (channel.type == discord.ChannelType.GuildText) channel.setTopic(channelDescription)
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}catch{}
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//update ticket message
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const ticketMessage = await openticket.tickets.getTicketMessage(ticket)
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if (ticketMessage){
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try{
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ticketMessage.edit((await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})).message)
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}catch(e){
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openticket.log("Unable to edit ticket message on ticket renaming!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"messageid",value:ticketMessage.id},
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{key:"option",value:ticket.option.id.value}
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])
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openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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//reply with new message
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if (params.sendMessage) await channel.send((await openticket.builders.messages.getSafe("openticket:move-message").build(source,{guild,channel,user,ticket,reason,data})).message)
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ticket.get("openticket:busy").value = false
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await openticket.events.get("afterTicketMoved").emit([ticket,user,channel,reason])
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}),
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new api.ODWorker("openticket:discord-logs",1,async (instance,params,source,cancel) => {
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const {guild,channel,user,ticket,reason,data} = params
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//to logs
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if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.moving.logs){
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const logChannel = openticket.posts.get("openticket:logs")
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if (logChannel) logChannel.send(await openticket.builders.messages.getSafe("openticket:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"move",reason,additionalData:data}))
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}
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//to dm
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if (generalConfig.data.system.messages.moving.dm) await openticket.client.sendUserDm(user,await openticket.builders.messages.getSafe("openticket:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"move",reason,additionalData:data}))
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}),
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new api.ODWorker("openticket:logs",0,(instance,params,source,cancel) => {
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const {guild,channel,user,ticket} = params
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openticket.log(user.displayName+" moved a ticket!","info",[
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{key:"user",value:user.username},
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{key:"userid",value:user.id,hidden:true},
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"reason",value:params.reason ?? "/"},
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{key:"method",value:source}
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])
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})
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])
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openticket.actions.get("openticket:move-ticket").workers.backupWorker = new api.ODWorker("openticket:cancel-busy",0,(instance,params) => {
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//set busy to false in case of crash or cancel
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params.ticket.get("openticket:busy").value = false
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})
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}
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