Open Ticket v3.2.0

Open Ticket v3.2.0

.gitignore

@@ -12,7 +12,9 @@ developerChangelog.md
 storage/dynamicDB/
 storage/slashcmdEnabled.txt
 storage/database.json
+storage/tsdatabase.json
 storage/.DS_Store
 .vscode/
 livestatus.json
 test.js
+testtsconfig.json

README.md

@@ -1,5 +1,5 @@
 # Open Ticket
-[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.1.0-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.1.0)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![documentation](https://img.shields.io/badge/documentation-Click%20Here-yellow.svg?style=flat-square)](https://docs.openticket.dj-dj.be)
+[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.2.0-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.2.0)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![documentation](https://img.shields.io/badge/documentation-Click%20Here-yellow.svg?style=flat-square)](https://docs.openticket.dj-dj.be)
 
 Open ticket is the most configurable open-source ticket bot for discord! Made with the newest technologies. Like: Slash commands, transcripts, multiple ticket types, buttons & dropdowns!
 Start using it now, you can do anything!
@@ -15,16 +15,18 @@ Start using it now, you can do anything!
 - Sanke: for translation & new ideas
 - Everyone that reported a bug
 #### And our translators!
-- ExothDE
+- Sanke#6086 (Romanian & French)
-- 1x1
+- Redactado#1673 (Spanish)
-- Redactado
+- t0miiis#3022 (Czech)
-- t0miiis
+- josuens14 (Spanish)
-- josuens14
+- M4#5882 (Arabic)
-- M4
+- ChilledBroke#9986 (Arabic)
-- David.
+- David.#0187 (German)
-- Maurizio
+- Maurizio#0268 (Italian)
+- the_gamer#5095 (Danish)
 
 ## features
+- **🎉 NEW! html transcripts!**
 - discord interaction buttons
 - slash & text commands
 - close, delete & re-open tickets
@@ -39,9 +41,6 @@ Start using it now, you can do anything!
 - custom API + plugins
 - unlimited tickets spread over multiple messages
 - close with reason
-
-*comming soon*
-- share transcripts
 - view transcripts in html
 
 ## quick start
@@ -52,7 +51,7 @@ Start using it now, you can do anything!
 
 ## information
 
-_v3.1.0_
+_v3.2.0_
 
 changelog: [click here](https://docs.openticket.dj-dj.be/other/changelog)
 

commands/change.js

@@ -0,0 +1,101 @@
+const discord = require('discord.js')
+const bot = require('../index')
+const client = bot.client
+const config = bot.config
+const log = bot.errorLog.log
+const l = bot.language
+const permsChecker = require("../core/utils/permisssionChecker")
+
+const APIEvents = require("../core/api/modules/events")
+const DISABLE = require("../core/api/api.json").disable
+
+module.exports = () => {
+    bot.errorLog.log("debug","COMMANDS: loaded change.js")
+
+    if (!DISABLE.commands.text.change) client.on("messageCreate",msg => {
+        if (!msg.content.startsWith(config.prefix+"change")) return
+
+        if (!msg.guild) return
+        if (!permsChecker.command(msg.author.id,msg.guild.id)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+
+        msg.channel.messages.fetchPinned().then(msglist => {
+            var firstmsg = msglist.last()
+            if (firstmsg == undefined || firstmsg.author.id != client.user.id) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
+            const hiddendata = bot.hiddenData.readHiddenData(firstmsg.embeds[0].description)
+            const ticketId = hiddendata.data.find(d => d.key == "type").value
+            
+            var newtype = msg.content.split(config.prefix+"change")[1].substring(1)
+            if (!newtype) return msg.channel.send({embeds:[bot.errorLog.invalidArgsMessage(l.errors.missingArgsDescription+" `<type>`:\n`"+config.prefix+"change <type>`")]})
+
+            const newTicket = require("../core/utils/configParser").getTicketById(newtype)
+            const list = []
+            config.options.forEach((o) => list.push(o.id))
+            if (!newTicket) return bot.errorLog.invalidIdChooseFromList(list)
+
+            /**@type {String} */
+            var chName = msg.channel.name
+            const splitted = chName.split("-")
+            const prefix = splitted.shift()
+            const name = (splitted.length > 0) ? splitted.join("-") : prefix
+            
+
+            msg.channel.setName(newTicket.channelprefix+name)
+            msg.channel.send({embeds:[bot.embeds.commands.changeEmbed(msg.author,newtype)]})
+
+            log("command","someone used the 'change' command",[{key:"user",value:msg.author.tag}])
+            log("system","ticket type changed",[{key:"user",value:msg.author.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+            APIEvents.onCommand("change",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        })
+        
+        
+    })
+
+    if (!DISABLE.commands.slash.change) client.on("interactionCreate",(interaction) => {
+        if (!interaction.isChatInputCommand()) return
+        if (interaction.commandName != "change") return
+
+        if (!interaction.guild) return
+        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+            permsChecker.sendUserNoPerms(interaction.user)
+            return
+        }
+
+        //interaction.deferReply()
+        interaction.channel.messages.fetchPinned().then(msglist => {
+            var firstmsg = msglist.last()
+            if (firstmsg == undefined || firstmsg.author.id != client.user.id) return interaction.reply({embeds:[bot.errorLog.notInATicket]})
+            const hiddendata = bot.hiddenData.readHiddenData(firstmsg.embeds[0].description)
+            const ticketId = hiddendata.data.find(d => d.key == "type").value
+            
+            console.log("HELLO WORLD!! 1")
+            var newtype = interaction.options.getString("type",true)
+            if (!newtype) return interaction.reply({embeds:[bot.errorLog.invalidArgsMessage(l.errors.missingArgsDescription+" `<type>`:\n`"+config.prefix+"change <type>`")]})
+
+            console.log("HELLO WORLD!! 2")
+            const newTicket = require("../core/utils/configParser").getTicketById(newtype,true)
+            const list = []
+            config.options.forEach((o) => list.push(o.id))
+            if (!newTicket) return bot.errorLog.invalidIdChooseFromList(list)
+
+            console.log("HELLO WORLD!! 3")
+            /**@type {String} */
+            var chName = interaction.channel.name
+            const splitted = chName.split("-")
+            const prefix = splitted.shift()
+            const name = (splitted.length > 0) ? splitted.join("-") : prefix
+            
+            console.log("HELLO WORLD!! 4")
+
+            interaction.channel.setName(newTicket.channelprefix+name)
+            interaction.reply({embeds:[bot.embeds.commands.changeEmbed(interaction.user,newtype)]})
+
+            console.log("HELLO WORLD!! 5")
+            log("command","someone used the 'change' command",[{key:"user",value:interaction.user.tag}])
+            log("system","ticket type changed",[{key:"user",value:interaction.user.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+            APIEvents.onCommand("change",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        })
+    })
+}

commands/help.js

@@ -21,8 +21,6 @@ module.exports = () => {
     const header = config.system.ticket_channel ? l.helpMenu.header1.replace("{0}","<#"+config.system.ticket_channel+">") : l.helpMenu.header2
     helpEmbed.setDescription(header+"`"+prefix+msgName+" <id>` ➜ _"+l.helpMenu.msgCmd+"_\n\n`"+prefix+"rename <name>` ➜ _"+l.helpMenu.renameCmd+"_\n`"+prefix+"close` ➜ _"+l.helpMenu.closeCmd+"_\n`"+prefix+"delete` ➜ _"+l.helpMenu.deleteCmd+"_\n`"+prefix+"reopen` ➜ _"+l.helpMenu.reopenCmd+"_\n\n`"+prefix+"add <user>` ➜ _"+l.helpMenu.addCmd+"_\n`"+prefix+"remove <user>` ➜ _"+l.helpMenu.removeCmd+"_")
 
-    if (config.credits) helpEmbed.setFooter({text:"Open-Ticket by DJdj Development | view on github for source code",iconURL:"https://raw.githubusercontent.com/DJj123dj/open-ticket/main/logo.png"})
-
     var otherprefix = prefix.endsWith(" ") ? prefix.substring(0,prefix.length-1) : prefix
 
     if (!DISABLE.commands.text.help) client.on("messageCreate",msg => {

config.json

@@ -6,7 +6,6 @@
     "prefix":"!ticket ",
     "languagefile":"english",
 
-    "credits":true,
     "status":{
         "enabled":true,
         "type":"PLAYING",
@@ -22,9 +21,7 @@
         "member_role":"member role (doesn't have access to tickets)",
         "closeMode":"adminonly|normal",
 
-        "enable_transcript":false,
+        "transcripts":"!!!! ALL SETTINGS FOR TRANSCRIPTS ARE LOCATED IN: transcriptconfig.json !!!!",
-        "enable_DM_transcript":false,
-        "transcript_channel":"channel id",
 
         "showSlashcmdsInHelp":false
     },
@@ -92,7 +89,7 @@
             "dropdown":false,
 
             "enableFooter":false,
-            "footer":"Open Ticket v3.1.0 - I'm a footer!",
+            "footer":"Open Ticket v3.2.0 - I'm a footer!",
 
             "enableThumbnail":false,
             "thumbnail":"https://www.example.com/catmemes/cat.png",

core/api/api.json

@@ -29,7 +29,8 @@
                 "remove":false,
                 "rename":false,
                 "claim":false,
-                "unclaim":false
+                "unclaim":false,
+                "change":false
             },
             "slash":{
                 "help":false,
@@ -42,7 +43,8 @@
                 "remove":false,
                 "rename":false,
                 "claim":false,
-                "unclaim":false
+                "unclaim":false,
+                "change":false
             }
         },
         "checkerjs":{

core/api/modules/events.js

@@ -17,6 +17,10 @@ const ticketReopenListeners = []
 const ticketAddListeners = []
 const ticketRemoveListeners = []
 
+const ticketClaimListeners = []
+const ticketUnclaimListeners = []
+const ticketChangeListeners = []
+
 
 const transcriptCreationListeners = []
 const commandListeners = []
@@ -146,6 +150,66 @@ exports.onTicketRemove = (user,editeduser,channel,guild,date,ticketdata) => {
 
 }
 
+/**
+ * 
+ * @param {discord.User} user 
+ * @param {discord.TextChannel} channel 
+ * @param {discord.Guild} guild
+ * @param {Date} date 
+ * @param {{name:String,status:"open"|"closed"|"deleted"|"reopened",ticketOptions:configParser.OTTicketOptions}} ticketdata 
+ */
+exports.onTicketClaim = (user,channel,guild,date,ticketdata) => {
+    //system
+    bot.errorLog.log("api","user claimed a ticket",[{key:"userid",value:user.id},{key:"channelid",value:channel.id},{key:"guildid",value:guild.id},{key:"ticketdata",value:JSON.stringify(ticketdata)}])
+
+    ticketClaimListeners.forEach((func) => {
+        try {
+            func(user,channel,guild,date,ticketdata)
+        }catch{}
+    })
+
+}
+
+/**
+ * 
+ * @param {discord.User} user 
+ * @param {discord.TextChannel} channel 
+ * @param {discord.Guild} guild
+ * @param {Date} date 
+ * @param {{name:String,status:"open"|"closed"|"deleted"|"reopened",ticketOptions:configParser.OTTicketOptions}} ticketdata 
+ */
+exports.onTicketUnclaim = (user,channel,guild,date,ticketdata) => {
+    //system
+    bot.errorLog.log("api","user unclaimed a ticket",[{key:"userid",value:user.id},{key:"channelid",value:channel.id},{key:"guildid",value:guild.id},{key:"ticketdata",value:JSON.stringify(ticketdata)}])
+
+    ticketUnclaimListeners.forEach((func) => {
+        try {
+            func(user,channel,guild,date,ticketdata)
+        }catch{}
+    })
+
+}
+
+/**
+ * @param {String} newtype
+ * @param {discord.User} user 
+ * @param {discord.TextChannel} channel 
+ * @param {discord.Guild} guild
+ * @param {Date} date 
+ * @param {{name:String,status:"open"|"closed"|"deleted"|"reopened",ticketOptions:configParser.OTTicketOptions}} ticketdata 
+ */
+exports.onTicketChange = (newtype,user,channel,guild,date,ticketdata) => {
+    //system
+    bot.errorLog.log("api","user changed ticket type",[{key:"newtype",value:newtype},{key:"userid",value:user.id},{key:"channelid",value:channel.id},{key:"guildid",value:guild.id},{key:"ticketdata",value:JSON.stringify(ticketdata)}])
+
+    ticketChangeListeners.forEach((func) => {
+        try {
+            func(newtype,user,channel,guild,date,ticketdata)
+        }catch{}
+    })
+
+}
+
 /**
  * 
  * @param {discord.Message[]} messages 
@@ -165,7 +229,7 @@ exports.onTranscriptCreation = (messages,channel,guild,date) => {
 
 }
 
-/**@typedef {"help"|"message"|"close"|"delete"|"reopen"|"rename"|"add"|"remove"} OTCommandType */
+/**@typedef {"help"|"message"|"close"|"delete"|"reopen"|"rename"|"add"|"remove"|"claim"|"unclaim"|"change"} OTCommandType */
 
 /**
  * 
@@ -269,6 +333,16 @@ exports.onCommand = (type,hasPerms,user,channel,guild,date) => {
  * @param {{name:String,status:"open"|"closed"|"deleted"|"reopened",ticketOptions:configParser.OTTicketOptions}} ticketdata 
  */
 
+/**
+ * @callback TicketTypeChangeEvent
+ * @param {String} newtype
+ * @param {discord.User} user 
+ * @param {discord.TextChannel} channel 
+ * @param {discord.Guild} guild
+ * @param {Date} date 
+ * @param {{name:String,status:"open"|"closed"|"deleted"|"reopened",ticketOptions:configParser.OTTicketOptions}} ticketdata 
+ */
+
 /**
  * @callback CommandEvent
  * @param {OTCommandType} type 
@@ -328,6 +402,21 @@ const onTicketRemove = (callback) => {
     ticketRemoveListeners.push(callback)
 }
 
+/**@param {TicketActionEvent} callback */
+const onTicketClaim = (callback) => {
+    ticketClaimListeners.push(callback)
+}
+
+/**@param {TicketActionEvent} callback */
+const onTicketUnclaim = (callback) => {
+    ticketUnclaimListeners.push(callback)
+}
+
+/**@param {TicketTypeChangeEvent} callback */
+const onTicketChange = (callback) => {
+    ticketChangeListeners.push(callback)
+}
+
 /**@param {TranscriptCreationEvent} callback */
 const onTranscriptCreation = (callback) => {
     transcriptCreationListeners.push(callback)
@@ -355,6 +444,9 @@ exports.events = {
     onTicketReopen,
     onTicketAdd,
     onTicketRemove,
+    onTicketClaim,
+    onTicketUnclaim,
+    onTicketChange,
     onTranscriptCreation,
     onCommand,
     onReactionRole,

core/checker.js

@@ -368,7 +368,7 @@ exports.checker = async () => {
     //--------------------------|
     //--------------------------|
 
-    var configArray = ["main_color","server_id","auth_token","main_adminroles","prefix","languagefile","credits","status","system","options","messages"]
+    var configArray = ["main_color","server_id","auth_token","main_adminroles","prefix","languagefile","status","system","options","messages"]
     configArray.forEach((item) => {
         if (config[item] == undefined){
             throw new Error("\n\nMAIN ERROR: the item '"+item+"' doesn't exist in config.json")
@@ -390,7 +390,6 @@ exports.checker = async () => {
         createError("'languagefile' | invalid language, more info in the wiki")
     }
 
-    checkType(config.credits,"boolean","credits")
     //status:
         checkType(config.status.enabled,"boolean","status/enabled")
         if (config.status.enabled){
@@ -423,11 +422,6 @@ exports.checker = async () => {
             createError("'system/closeMode' | the close mode must be adminonly or normal")
         }
 
-        checkType(config.system.enable_transcript,"boolean","system/enable_transcript")
-        checkType(config.system.enable_DM_transcript,"boolean","system/enable_DM_transcript")
-        if (config.system.enable_transcript){
-            checkDiscord("channelid",config.system.transcript_channel,"system/transcript_channel")
-        }
         checkType(config.system.showSlashcmdsInHelp,"boolean","system/showSlashcmdsInHelp")
 
     //options

core/interactionHandlers/buttons/close.js

@@ -25,16 +25,26 @@ exports.closeCommandRow = new arb()
     )
     .addComponents(
         new button()
-        .setCustomId("OTsendTranscript")
+        .setCustomId("OTreopenTicket")
         .setDisabled(false)
-        .setStyle(bs.Secondary)
+        .setStyle(bs.Success)
-        .setLabel(l.buttons.sendTranscript)
+        .setLabel(l.buttons.reopen)
-        .setEmoji("📄")
+        .setEmoji("✔")
+    )
+
+exports.closeCommandRowDisabled = new arb()
+    .addComponents(
+        new button()
+        .setCustomId("OTdeleteTicket1")
+        .setDisabled(true)
+        .setStyle(bs.Danger)
+        .setLabel(l.buttons.delete)
+        .setEmoji("✖️")
     )
     .addComponents(
         new button()
         .setCustomId("OTreopenTicket")
-        .setDisabled(false)
+        .setDisabled(true)
         .setStyle(bs.Success)
         .setLabel(l.buttons.reopen)
         .setEmoji("✔")

core/interactionHandlers/embeds/commands.js

@@ -137,3 +137,16 @@ exports.renameEmbed = (renamer,newname) => {
             .setFooter({text:author.tag,iconURL:author.displayAvatarURL()})
     }
 }
+
+/**
+ * 
+ * @param {discord.User} changer 
+ * @param {String} newtype
+ * @returns {discord.EmbedBuilder}
+ */
+exports.changeEmbed = (changer,newtype) => {
+    return new embed()
+        .setTitle("🔄 "+l.commands.changeTitle.replace("{0}",newtype))
+        .setColor(mc)
+        .setFooter({text:changer.tag,iconURL:changer.displayAvatarURL()})
+}

core/interactionHandlers/handlers/accepted/deleting.js

@@ -50,8 +50,8 @@ module.exports = () => {
             }
         })
 
-        interaction.channel.send({embeds:[bot.embeds.commands.deleteEmbed(interaction.user)]})
         await interaction.message.edit({components:[bot.buttons.close.openRowDisabled]})
+        await interaction.channel.send({embeds:[bot.embeds.commands.deleteEmbed(interaction.user)]})
         await require("../../../ticketActions/ticketCloser").NEWcloseTicket(interaction.member,interaction.channel,prefix,"delete",false,true)
         deleteTicketButtonChecker = false
     })
@@ -90,8 +90,10 @@ module.exports = () => {
             }
         })
 
-        interaction.channel.send({embeds:[bot.embeds.commands.deleteEmbed(interaction.user)]})
+        await interaction.message.edit({components:[bot.buttons.close.closeCommandRowDisabled]})
-        await require("../../../ticketActions/ticketCloser").NEWcloseTicket(interaction.member,interaction.channel,prefix,"deletenotranscript",false,true)
+        await interaction.channel.send({embeds:[bot.embeds.commands.deleteEmbed(interaction.user)]})
+        await require("../../../ticketActions/ticketCloser").NEWcloseTicket(interaction.member,interaction.channel,prefix,"delete",false,true)
         deleteTicketButtonChecker1 = false
+
     })
 }

core/interactionHandlers/handlers/handlers.js

@@ -1,6 +1,5 @@
 module.exports = () => {
     require("./firstmsg")()
-    require("./sendTranscript")()
     require("./verifyBars")()
 
     //accepted

core/interactionHandlers/handlers/sendTranscript.js

@@ -1,46 +0,0 @@
-const discord = require('discord.js')
-const bot = require('../../../index')
-const client = bot.client
-const config = bot.config
-const l = bot.language
-const log = bot.errorLog.log
-
-const storage = bot.storage
-const hiddendata = bot.hiddenData
-const embed = discord.EmbedBuilder
-const mc = config.main_color
-
-const button = discord.ButtonBuilder
-const arb = discord.ActionRowBuilder
-const bs = discord.ButtonStyle
-
-
-module.exports = () => {
-    client.on("interactionCreate",async (interaction) => {
-        if (!interaction.isButton()) return
-        if (interaction.customId != "OTsendTranscript") return
-
-        try {
-            interaction.deferUpdate()
-        } catch{}
-        const tsmsg = await interaction.channel.send({embeds:[bot.embeds.commands.sendTranscriptEmbed(false,interaction.channel,interaction.user)]})
-
-        const channelmessages = await interaction.channel.messages.fetch()
-
-        channelmessages.sweep((msgSweep) => {
-            return msgSweep.author.id == client.user.id
-        })
-
-        var fileattachment = await require("../../transcript").createTranscript(channelmessages,interaction.channel)
-
-        if (fileattachment == false){
-            log("system","internal error: transcript is not created!")
-            tsmsg.edit({embeds:[bot.errorLog.serverError(l.errors.somethingWentWrongTranscript)]})
-            return
-        }
-
-        try {
-        tsmsg.edit({embeds:[bot.embeds.commands.sendTranscriptEmbed(true,interaction.channel,interaction.user)],files:[fileattachment]})
-        }catch{}
-    })
-}

core/languageManager.js

@@ -16,6 +16,7 @@ else if (config.languagefile.startsWith("arabic")) localLanguage = require("../l
 else if (config.languagefile.startsWith("spanish")) localLanguage = require("../language/spanish.json")
 else if (config.languagefile.startsWith("portuguese")) localLanguage = require("../language/portuguese.json")
 else if (config.languagefile.startsWith("italian")) localLanguage = require("../language/italian.json")
+else if (config.languagefile.startsWith("danish")) localLanguage = require("../language/danish.json")
 
 
 const errorLog = async () => {

core/slashSystem/slashEnable.js

@@ -32,8 +32,8 @@ module.exports = async () => {
     //process.stdout.write("[status] there are "+chalk.blue("0 out of 10")+" commands ready! (this can take up to 40 seconds)")
     setInterval(() => {
         process.stdout.cursorTo(0)
-        process.stdout.write("[status] there are "+chalk.blue(readystats+" out of 12")+" commands ready! (this can take up to 40 seconds)")
+        process.stdout.write("[status] there are "+chalk.blue(readystats+" out of 13")+" commands ready! (this can take up to 40 seconds)")
-        if (readystats >= 12){
+        if (readystats >= 13){
             const fs = require("fs")
             fs.writeFileSync("./storage/slashcmdEnabled.txt","true")
             console.log(chalk.green("\nready!"))
@@ -245,4 +245,23 @@ module.exports = async () => {
         readystats++
     })
 
+    //category
+    client.application.commands.create({
+        name:"change",
+        description:"Change ticket type.",
+        defaultPermission:true,
+        type:act.ChatInput,
+        options:[
+            {
+                type:acot.String,
+                name:"type",
+                description:"The new ticket type.",
+                required:true,
+                choices:choices
+            }
+        ]
+    },sid).then(() => {
+        readystats++
+    })
+
 }

core/ticketActions/ticketCloser.js

@@ -49,7 +49,7 @@ exports.NEWcloseTicket = async (member,channel,prefix,mode,reason,nomessage) =>
     var enableTranscript = true
     var deleteRequired = false
 
-    if (mode == "delete"){
+    if (mode == "delete" || mode == "deletenotranscript"){
         //delete
         //check perms
         if (!guild) return
@@ -88,12 +88,6 @@ exports.NEWcloseTicket = async (member,channel,prefix,mode,reason,nomessage) =>
 
             if (!id) return false
 
-            try{
-                if (config.system.enable_DM_Messages){
-                    member.send({embeds:[bot.errorLog.custom(l.messages.deletedTicketDmTitle,l.messages.deletedTicketDmDescription,":ticket:",config.main_color)]})
-                }
-            }
-            catch{log("system","can't send DM to member, member doesn't allow dm's")}
         })
 
     }else if (mode == "close"){
@@ -196,14 +190,6 @@ exports.NEWcloseTicket = async (member,channel,prefix,mode,reason,nomessage) =>
                     .setLabel(l.buttons.delete)
                     .setEmoji("✖️")
                 )
-                .addComponents(
-                    new discord.ButtonBuilder()
-                    .setCustomId("OTsendTranscript")
-                    .setDisabled(false)
-                    .setStyle(discord.ButtonStyle.Secondary)
-                    .setLabel(l.buttons.sendTranscript)
-                    .setEmoji("📄")
-                )
                 .addComponents(
                     new discord.ButtonBuilder()
                     .setCustomId("OTreopenTicket")
@@ -237,117 +223,26 @@ exports.NEWcloseTicket = async (member,channel,prefix,mode,reason,nomessage) =>
 
             if (!id) return false
 
-            try{
-                if (config.system.enable_DM_Messages){
-                    member.send({embeds:[bot.errorLog.custom(l.messages.closedTicketDmTitle,l.messages.closedTicketDmDescription+"\n\n**reason:** "+newReason,":ticket:",config.main_color)]})
-                }
-            }
-            catch{log("system","can't send DM to member, member doesn't allow dm's")}
         })
 
 
-    }else if (mode == "deletenotranscript"){
-        //delete with no transcript
-        //check perms
-        if (!guild) return
-        if (!permsChecker.command(user.id,guild.id)){
-            permsChecker.sendUserNoPerms(user)
-            return
-        }
-
-        //start delete proccess
-        enableTranscript = false
-        deleteRequired = true
-        if (!nomessage){
-            await channel.send({content:"**"+l.messages.gettingdeleted+"**"})
-        }
-        log("system","deleted a ticket",[{key:"user",value:user.tag},{key:"ticket",value:channel.name}])
-
-        if (!isDatabaseError) storage.set("ticketStorage",getuserID,Number(storage.get("ticketStorage",getuserID)) - 1)
-
-        //getID & send DM & send api event
-        await channel.messages.fetchPinned().then(msglist => {
-            var firstmsg = msglist.last()
-            if (firstmsg == undefined || firstmsg.author.id != client.user.id) return false
-            const hiddendata = bot.hiddenData.readHiddenData(firstmsg.embeds[0].description)
-            const ticketId = hiddendata.data.find(d => d.key == "type").value
-            const ticketData = require("../utils/configParser").getTicketById(ticketId,true)
-
-            require("../api/modules/events").onTicketDelete(user,channel,guild,new Date(),{name:channel.name,status:"deleted",ticketOptions:ticketData})
-
-            const id = hiddendata.data.find(d => d.key == "openerid").value
-
-            if (!id) return false
-
-            try{
-                if (config.system.enable_DM_Messages){
-                    member.send({embeds:[bot.errorLog.custom(l.messages.deletedTicketDmTitle,l.messages.deletedTicketDmDescription,":ticket:",config.main_color)]})
-                }
-            }
-            catch{log("system","can't send DM to member, member doesn't allow dm's")}
-        })
     }
 
 
     const transcriptHandler = async () => {
-        if (enableTranscript == true && mode != "deletenotranscript"){
+        if (!bot.tsconfig.sendTranscripts.enableChannel && !bot.tsconfig.sendTranscripts.enableDM) return false
-            //transcript messages
-            const transcriptReason = (mode == "close") ? "**"+l.messages.reason+":** "+newReason : "**"+l.messages.reason+":** "+l.messages.none
-            const closedByPrefix = (mode.startsWith("delete")) ? l.messages.deletedby : l.messages.closedby
 
-            if (config.system.enable_transcript || config.system.enable_DM_transcript){
+        const APIEvents = require("../api/modules/events")
-                const channelmessages = await channel.messages.fetch({cache:true})
+        const messages = await channel.messages.fetch({cache:true})
-                //remove ot bot from transcript
+        await require("../transcriptSystem/manager")(messages,guild,channel,user,reason)
-                channelmessages.sweep((msgSweep) => {return msgSweep.author.id == client.user.id})
+        APIEvents.onTranscriptCreation(messages,channel,guild,new Date())
-
-                var fileattachment = await require("../transcript").createTranscript(channelmessages,channel)
-
-                if (fileattachment == false){log("system","internal error: transcript is not created!");return}
-            }
-                        
-            if (config.system.enable_transcript && !require("../api/api.json").disable.transcripts.server){
-                const transcriptEmbed = new discord.EmbedBuilder()
-                    .setColor(config.main_color)
-                    .setTitle("📄 "+l.messages.newTranscriptTitle)
-                    .setDescription(transcriptReason)
-                    .setFooter({text:closedByPrefix+": "+user.tag+" | ticket: "+channelname,iconURL:user.displayAvatarURL()})
-                
-                guild.channels.cache.find(c => c.id == config.system.transcript_channel).send({
-                    embeds:[transcriptEmbed],
-                    files:[fileattachment]
-                })
-            }
-
-            if (config.system.enable_DM_transcript && !require("../api/api.json").disable.transcripts.dm){
-                const transcriptEmbed = new discord.EmbedBuilder()
-                    .setColor(config.main_color)
-                    .setTitle("📄 "+l.messages.newTranscriptTitle)
-                    .setDescription(transcriptReason)
-                    .setFooter({text:closedByPrefix+": "+user.tag+" | ticket: "+channelname,iconURL:user.displayAvatarURL()})
-                
-                    if (!isDatabaseError) ticketOpener.send({
-                    embeds:[transcriptEmbed],
-                    files:[fileattachment]
-                })
-            }
-        }
     }
     const deleteHandler = async () => {
         if (deleteRequired){
-            //const timer = () => {return new Promise((resolve,reject) => {
-            //    setTimeout(() => {resolve(true)},7000)
-            //})}
-            //await timer()
-
             pendingDelete.shift()
             await channel.delete()
-
-            //setTimeout(async () => {
-            //    pendingDelete.shift()
-            //    await channel.delete()
-            //},6000)
         }
     }
-    await transcriptHandler()
+    if (mode == "delete" || mode == "deletenotranscript") await transcriptHandler()
     deleteHandler()
 }

core/ticketActions/ticketOpener.js

@@ -66,7 +66,7 @@ module.exports = () => {
             if (storage.get("ticketStorage",interaction.member.id) == null || storage.get("ticketStorage",interaction.member.id) == "false"|| Number(storage.get("ticketStorage",interaction.member.id)) < config.system.max_allowed_tickets){
 
                 try{
-                    if (config.system.enable_DM_Messages){
+                    if (currentTicketOptions.enableDmOnOpen){
                         interaction.member.send({embeds:[bot.errorLog.custom(l.messages.newTicketDmTitle,currentTicketOptions.message,":ticket:",config.main_color)]})
                     }
                 }

core/transcript.js

@@ -1,75 +0,0 @@
-const discord = require('discord.js')
-const bot = require('../index')
-const client = bot.client
-const config = bot.config
-const l = bot.language
-
-/** @param {discord.TextBasedChannel} channel @returns {Promise<{ticketname:String,ticketopener:{discordjsuser:discord.User,name:String,id:String}>} */
-const getUserInfo = (channel) => {
-    return new Promise((promiseresolve,reject) => {
-        //getID
-        var result = {
-            ticketopener:{
-                discordjsuser:"",
-                id:"/",
-                name:"/"
-            },
-            ticketname:"/"
-        }
-        channel.messages.fetchPinned().then(msglist => {
-            var firstmsg = msglist.last()
-            if (firstmsg == undefined || firstmsg.author.id != client.user.id) return false
-            const hiddendata = bot.hiddenData.readHiddenData(firstmsg.embeds[0].description)
-            const ticketId = hiddendata.data.find(d => d.key == "type")
-
-            const id = hiddendata.data.find(d => d.key == "openerid").value
-
-            result.ticketopener.id = id
-
-            const ticketopener = client.users.cache.find(u => u.id == id)
-            const name = ticketopener.tag
-
-            const channelname = channel.name
-
-            promiseresolve({ticketname:channelname,ticketopener:{discordjsuser:ticketopener,name:name,id:id}})
-        })
-    })
-}
-
-/**
- * 
- * @param {discord.Message[]} messagecollection 
- * @param {discord.Channel} channel 
- * @returns new `discord.attachmentBuilder`
- */
-
-exports.createTranscript = async (messagecollection,channel) => {
-    const ticketuserdata = await getUserInfo(channel)
-
-    require("./api/modules/events").onTranscriptCreation(messagecollection,channel,channel.guild,new Date())
-    try {
-        const cd = new Date()
-        const months = ["January","February","March","April","May","June","July","August","September","October","November","December"]
-        const dateString = cd.getDate()+" "+months[cd.getMonth()-1]+" "+cd.getFullYear()+" - "+cd.getHours()+":"+cd.getMinutes()+":"+cd.getSeconds()
-        const filearray = ["open ticket transcript:\ntranscript creation: "+dateString+"\nticket name: "+ticketuserdata.ticketname+"\nticket opener: "+ticketuserdata.ticketopener.name,"\nTRANSCRIPT START:"]
-
-        messagecollection.reverse()
-
-        messagecollection.forEach((msg) => {
-            const timestamp = new Date(msg.createdTimestamp)
-
-            if (msg.content){var content = msg.content}else{var content = "*empty message*"}
-
-            const msgstats = "files: "+msg.attachments.size+", embeds: "+msg.embeds.length
-            filearray.push("["+timestamp.getDate()+"/"+timestamp.getMonth()+"/"+timestamp.getFullYear()+", "+timestamp.getHours()+":"+timestamp.getMinutes()+":"+timestamp.getSeconds()+"|"+msg.author.tag+"] ["+msgstats+"]\n"+content+"\n")
-        })
-
-        if (filearray.length < 2) filearray.push("transcript is empty")
-        const filestring = filearray.join("\n")
-        const filebuff = Buffer.from(filestring,"utf-8")
-        return new discord.AttachmentBuilder(filebuff,{name:"transcript_"+ticketuserdata.ticketname+".txt",description:"An Open Ticket transcript"})
-    }catch(err){
-        console.log("[error] "+err)
-        return false
-    }
-}

core/transcriptSystem/communication/compileJson.js

@@ -0,0 +1,119 @@
+const discord = require('discord.js')
+
+const bot = require("../../../index")
+const tsconfig = bot.tsconfig
+const tsembeds = require("../embeds")
+const tsdb = require("../tsdb")
+
+const otversion = require("../../../package.json").version
+const version = require("../info.json").version
+
+/**@typedef {{style:{enableCustomBackground:Boolean, backgroundModus:"color"|"image", backgroundData:String, titleColor:String}, bot:{name:String, id:Number, pfp:String}, ticket:{creatorname:String, creatorid:Number, closedtime:Number, openedtime:Number}}} OThtsDataOption */
+
+
+/**
+ * 
+ * @param {discord.Guild} guild 
+ * @param {discord.Channel} channel 
+ * @param {discord.User} user 
+ * @param {discord.Message[]} messagesInv
+ * @param {OThtsDataOption} data 
+ */
+exports.compile = (guild,channel,user,messagesInv,data) => {
+    const messages = messagesInv.reverse()
+    var invisibleMessages = 0
+    
+    const rawfiles = messages.filter((m) => Array.from(m.attachments).length > 0)
+    var fileAmount = 0
+    rawfiles.forEach((msg) => {
+        fileAmount = fileAmount + Array.from(msg.attachments).length
+    })
+
+    const messagesArray = []
+    messages.forEach((msg) => {
+        if (msg.content || msg.embeds.length > 0 || msg.attachments.toJSON().length > 0){
+
+            const embedArray = []
+            const fileArray = []
+
+            msg.attachments.forEach((file) => {
+                fileArray.push({
+                    name:file.name,
+                    type:file.contentType,
+                    size:file.size.toString()+" bytes",
+                    url:file.url
+                })
+            })
+
+            msg.embeds.forEach((embed) => {
+                if (embed.description){
+                    var desc = bot.hiddenData.removeHiddenData(embed.description).description
+                }else{var desc = false}
+
+                embedArray.push({
+                    title:embed.title || false,
+                    description:desc,
+                    authorimg:((embed.author && embed.author.iconURL) ? embed.author.iconURL : false),
+                    authortext:(embed.author ? embed.author.name : false),
+                    footerimg:((embed.footer && embed.footer.iconURL) ? embed.footer.iconURL : false),
+                    footertext:(embed.footer ? embed.footer.text : false),
+                    color:embed.hexColor,
+                    image:((embed.image && embed.image.url) ? embed.image.url : false),
+                    thumbnail:((embed.thumbnail && embed.thumbnail.url) ? embed.thumbnail.url : false),
+                    url:(embed.url ? embed.url : false)
+                })
+            })
+
+
+            messagesArray.push({
+                author:{
+                    name:msg.author.tag,
+                    id:Number(msg.author.id),
+                    color:msg.author.hexAccentColor || "#ffffff",
+                    pfp:msg.author.displayAvatarURL()
+                },
+                content:msg.content || "",
+                timestamp:msg.createdTimestamp,
+                embeds:embedArray,
+                files:fileArray
+            })
+        }else {invisibleMessages++}
+    })
+
+    const result = {
+        version,otversion,
+        style:{
+            backgroundData:data.style.backgroundData || "",
+            backgroundModus:data.style.backgroundModus || "",
+            enableCustomBackground:data.style.enableCustomBackground || false,
+            titleColor:data.style.titleColor || "#F8BA00"
+        },
+        bot:{
+            name:data.bot.name || "Open Ticket",
+            id:Number(data.bot.id) || 0,
+            pfp:data.bot.pfp || "dj-dj.be/wp-content/uploads/2022/07/profielfoto-blauw-wit.png?size=128"
+        },
+        ticket:{
+            name:channel.name,
+            id:Number(channel.id),
+
+            guildname:guild.name,
+            guildid:Number(guild.id),
+
+            creatorname:data.ticket.creatorname,
+            creatorid:Number(data.ticket.creatorid),
+            closedbyname:user.tag,
+            closedbyid:Number(user.id),
+
+            closedtime:data.ticket.closedtime,
+            openedtime:data.ticket.openedtime,
+            
+            messages:Array.from(messages).length-invisibleMessages,
+            files:fileAmount
+        },
+        messages:messagesArray
+    }
+
+
+    return result
+}

core/transcriptSystem/communication/index.js

@@ -0,0 +1,29 @@
+const axios = require("axios").default
+const discord = require('discord.js')
+
+const bot = require("../../../index")
+const tsconfig = bot.tsconfig
+const tsembeds = require("../embeds")
+const tsdb = require("../tsdb")
+
+/**@typedef {{status:"success"|"error", id:String, time:Number, estimated:{lastdump: Number, processtime:Number}, transcriptstatus:{value:2, data:{fetchedmsgs:true, uploaded:true, inqueue:true, processed:false, waiting:false, available:false}}}} OTuploadResponse */
+
+/**
+ * @param {Object} json
+ * @returns {Promise<OTuploadResponse|false>}
+ */
+exports.upload = async (json) => {
+    return new Promise(async (resolve,reject) => {
+        const data = encodeURIComponent(JSON.stringify(json))
+
+        try {
+        const res = await axios.get("https://api.transcripts.dj-dj.be/upload?auth=openticketTRANSCRIPT1234&version=1.0.0&data="+data)
+        if (res.status != 200) resolve(false)
+
+        resolve(res.data)
+        }catch{
+            console.log("failed transcript upload!") 
+            resolve(false)
+        }
+    })
+}

core/transcriptSystem/communication/template.json

@@ -0,0 +1,67 @@
+{
+    "version":"1.0.0",
+    "otversion":"3.2.0",
+    "style":{
+        "enableCustomBackground":false,
+        "backgroundModus":"color OR image",
+        "backgroundData":"#ffffff OR https://www.example.com/image.png",
+        "titleColor":"#ffffff"
+    },
+    "bot":{
+        "name":"DJdj Support Bot",
+        "id":12345678910,
+        "pfp":"https://www.example.com/image.png"
+    },
+    "ticket":{
+        "name":"support-DJj123dj",
+        "id":12345678910,
+
+        "guildname":"DJdj Development",
+        "guildid":12345678910,
+
+        "creatorname":"DJj123dj#1706",
+        "creatorid":12345678910,
+        "closedbyname":"DJj123dj#1706",
+        "closedbyid":12345678910,
+
+        "closedtime":12345678910,
+        "openedtime":12345678910,
+
+        "messages":1,
+        "files":1
+    },
+    "messages":[
+        {
+            "author":{
+                "name":"DJj123dj#1706",
+                "id":12345678910,
+                "color":"#ffffff",
+                "pfp":"https://www.example.com/image.png"
+            },
+            "content":"string or FALSE",
+            "timestamp":12345678910,
+            "embeds":[
+                {
+                    "title":"string or FALSE",
+                    "description":"string or FALSE",
+                    "authorimg":"https://www.example.com/image.png or FALSE",
+                    "authortext":"string or FALSE",
+                    "footerimg":"https://www.example.com/image.png or FALSE",
+                    "footertext":"string or FALSE",
+                    "color":"#ffffff",
+                    "image":"https://www.example.com/image.png or FALSE",
+                    "thumbnail":"https://www.example.com/image.png or FALSE",
+                    "url":"https://www.example.com/image.png or FALSE"
+                }
+            ],
+            "files":[
+                {
+                    "name":"image.png",
+                    "type":"PNG",
+                    "size":"1MB",
+                    "url":"https://www.example.com/image.png"
+                }
+            ]
+        }
+    ]
+}

core/transcriptSystem/embeds.js

@@ -0,0 +1,74 @@
+const discord = require('discord.js')
+const bot = require('../../index')
+const client = bot.client
+const config = bot.config
+const log = bot.errorLog.log
+const l = bot.language
+const storage = bot.storage
+const tsconfig = bot.tsconfig
+
+/**
+ * 
+ * @param {String} name 
+ * @param {String} id 
+ * @param {Number} rawprocesstime milliseconds
+ * @param {discord.User} user 
+ */
+exports.beingprocessed = (name,id,rawprocesstime,user) => {
+
+    const newtime = rawprocesstime
+
+    const processtime = "<t:"+newtime.getTime().toString().substring(0,newtime.getTime().toString().length-3)+":R>"
+
+    const embed = new discord.EmbedBuilder()
+        .setTitle("🧾 Transcript")
+        .setColor(config.main_color)
+        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setFooter({text:name})
+
+        .setDescription("`This transcript is being processed...`\nPlease wait!\n\nEstimated time: "+processtime)
+
+    return embed
+}
+
+
+/**
+ * 
+ * @param {String} name 
+ * @param {String} id 
+ * @param {String} url
+ * @param {discord.User} user 
+ */
+exports.tsready = (name,id,url,user) => {
+    const embed = new discord.EmbedBuilder()
+        .setTitle("🧾 Transcript")
+        .setColor(config.main_color)
+        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setFooter({text:name})
+        .setURL(url)
+
+        .setDescription("\nThe transcript is available [here]("+url+")\n")
+
+    return embed
+}
+
+/**
+ * 
+ * @param {String} name 
+ * @param {String} id 
+ * @param {discord.User} user 
+ * @param {undefined|String} err
+ */
+exports.tserror = (name,id,user,err) => {
+    const embed = new discord.EmbedBuilder()
+        .setTitle("❌ Transcript")
+        .setColor(discord.Colors.Red)
+        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setFooter({text:name})
+
+        const errDesc = (typeof err == "string") ? "\n"+err : ""
+
+        embed.setDescription("Something went wrong while creating the HTML transcript.\n\n[possible reasons](https://docs.openticket.dj-dj.be/the-system/transcripts/transcript-errors)"+errDesc)
+    
+    return embed
+}

core/transcriptSystem/info.json

@@ -0,0 +1,3 @@
+{
+    "version":"1.0.0"
+}

core/transcriptSystem/manager.js

@@ -0,0 +1,139 @@
+const discord = require('discord.js')
+const bot = require('../../index')
+const client = bot.client
+const config = bot.config
+const log = bot.errorLog.log
+const l = bot.language
+const storage = bot.storage
+
+const tsconfig = bot.tsconfig
+const tsembeds = require("./embeds")
+const tsdb = require("./tsdb")
+
+
+const checkAvailability = async () => {
+    const axios = require("axios").default
+    const res = await axios.get("https://transcripts.dj-dj.be/status.txt")
+    if (!res || !(res.status == 200) || !res.data) return false
+
+    if ((res.data == "online") || (res.data == "1") || (res.data == "true")) return true
+    else return false
+}
+
+/**
+ * 
+ * @param {discord.Message[]} messages 
+ * @param {discord.Guild} guild 
+ * @param {discord.TextChannel} channel 
+ * @param {discord.User} user 
+ * @param {String|false} reason 
+ */
+module.exports = async (messages,guild,channel,user,reason) => {
+    require("../api/modules/events").onTranscriptCreation(messages,channel,guild,new Date())
+    const msglist = await channel.messages.fetchPinned()
+
+    const chName = channel.name
+    const chId = channel.id
+    
+    /**@param {discord.Collection<string, discord.Message<true>>} msglist*/
+    const asyncmanager = async (msglist) => {
+        var firstmsg = msglist.last()
+
+        if (firstmsg == undefined || firstmsg.author.id != client.user.id) return false
+        const hiddendata = bot.hiddenData.readHiddenData(firstmsg.embeds[0].description)
+        const ticketId = hiddendata.data.find(d => d.key == "type")
+
+        const id = hiddendata.data.find(d => d.key == "openerid").value
+        const opentime = new Date(Number(hiddendata.data.find(d => d.key == "createdms").value))
+
+        const ticketopener = client.users.cache.find(u => u.id == id)
+        
+    
+        const JSONDATA = require("./communication/compileJson").compile(guild,channel,user,messages,{
+            style:{
+                titleColor:tsconfig.style.titleColor,
+                enableCustomBackground:tsconfig.style.background.enableCustomBackground,
+                backgroundModus:tsconfig.style.background.backgroundModus,
+                backgroundData:tsconfig.style.background.backgroundData
+            },
+            bot:{
+                name:client.user.username,
+                id:client.user.id,
+                pfp:client.user.displayAvatarURL()
+            },
+            ticket:{
+                creatorid:ticketopener.id,
+                creatorname:ticketopener.tag,
+                openedtime:opentime.getTime(),
+                closedtime:new Date().getTime()
+            }
+        })
+
+        if (!await checkAvailability()){
+            const attachment = await require("./oldTranscript").createTranscript(messages,channel)
+            const errembed = tsembeds.tserror(chName,chId,user)
+
+            if (tsconfig.sendTranscripts.enableChannel){
+                /**@type {discord.TextChannel|undefined} */
+                const tc = guild.channels.cache.find((c) => c.id == tsconfig.sendTranscripts.channel)
+        
+                if (!tc) return
+                tc.send({embeds:[errembed],files:[attachment]})
+            }
+            return
+        }
+
+        const TSdata = await require("./communication/index").upload(JSONDATA)
+        if (!TSdata) return false
+
+        if (TSdata.status == "success"){
+            const url = "https://transcripts.dj-dj.be/t/"+TSdata.time+"_"+TSdata.id+".html"
+
+            //calculate estimated time
+            const lastDumpTime = (new Date(TSdata.estimated.lastdump).getTime())
+            const dumpLoopTime = 15000
+            const nextDump = new Date(lastDumpTime+dumpLoopTime)
+            const processtime = TSdata.estimated.processtime+6000 //6sec extra time for overflow
+
+            const finaltime = new Date(nextDump.getTime()+processtime)
+            const duration = finaltime.getTime()-new Date().getTime()
+
+            //waiting
+            if (tsconfig.sendTranscripts.enableChannel){
+                /**@type {discord.TextChannel|undefined} */
+                const tc = guild.channels.cache.find((c) => c.id == tsconfig.sendTranscripts.channel)
+        
+                if (!tc) return
+                const embed = tsembeds.beingprocessed(chName,chId,finaltime,user)
+                var msg = await tc.send({embeds:[embed]})
+            }else {var msg = false}
+
+            //ready
+            setTimeout(() => {
+                if (msg){
+                    msg.edit({embeds:[tsembeds.tsready(chName,chId,url,user)]})
+                }
+
+                if (tsconfig.sendTranscripts.enableDM){
+                    if (!user) return
+                    const embed = tsembeds.tsready(chName,chId,url,user)
+                    try {
+                        user.send({embeds:[embed]})
+                    }catch{}
+                }
+            },duration)
+        }else{
+            const attachment = await require("./oldTranscript").createTranscript(messages,channel)
+            const errembed = tsembeds.tserror(chName,chId,user,"`error type: transcript API error`")
+
+            if (tsconfig.sendTranscripts.enableChannel){
+                /**@type {discord.TextChannel|undefined} */
+                const tc = guild.channels.cache.find((c) => c.id == tsconfig.sendTranscripts.channel)
+        
+                if (!tc) return
+                tc.send({embeds:[errembed],files:[attachment]})
+            }
+        }
+    }
+    asyncmanager(msglist)
+}

core/transcriptSystem/oldTranscript.js

@@ -0,0 +1,38 @@
+const discord = require('discord.js')
+const bot = require('../../index')
+const client = bot.client
+const config = bot.config
+const l = bot.language
+
+/**
+ * 
+ * @param {discord.Message[]} messagecollection 
+ * @returns new `discord.attachmentBuilder`
+ */
+
+exports.createTranscript = async (messagecollection) => {
+    try {
+        const cd = new Date()
+        const months = ["January","February","March","April","May","June","July","August","September","October","November","December"]
+        const dateString = cd.getDate()+" "+months[cd.getMonth()-1]+" "+cd.getFullYear()+" - "+cd.getHours()+":"+cd.getMinutes()+":"+cd.getSeconds()
+        const filearray = ["BACKUP TRANSCRIPT:\n"]
+
+        messagecollection.reverse()
+
+        messagecollection.forEach((msg) => {
+            const timestamp = new Date(msg.createdTimestamp)
+
+            if (msg.content){var content = msg.content}else{var content = "*empty message*"}
+
+            const msgstats = "files: "+msg.attachments.size+", embeds: "+msg.embeds.length
+            filearray.push("["+timestamp.getDate()+"/"+timestamp.getMonth()+"/"+timestamp.getFullYear()+", "+timestamp.getHours()+":"+timestamp.getMinutes()+":"+timestamp.getSeconds()+"|"+msg.author.tag+"] ["+msgstats+"]\n"+content+"\n")
+        })
+
+        if (filearray.length < 2) filearray.push("transcript is empty")
+        const filestring = filearray.join("\n")
+        const filebuff = Buffer.from(filestring,"utf-8")
+        return new discord.AttachmentBuilder(filebuff,{name:"backuptranscript.txt",description:"Open Ticket transcript"})
+    }catch{
+        return false
+    }
+}

core/transcriptSystem/tsdb.js

@@ -0,0 +1,71 @@
+const fs = require("fs")
+const location = "./storage/tsdatabase.json"
+
+
+/**@returns {[{category:String, key:String, value:String}]}*/
+function getData(){
+    if (fs.existsSync(location)){
+        return JSON.parse(fs.readFileSync(location).toString())
+    }else{
+        fs.writeFileSync(location,"[]")
+        return []
+    }
+}
+/**@param {[{category:String, key:String, value:String}]} data*/
+function setData(data){
+    fs.writeFileSync(location,JSON.stringify(data,null,"\t"))
+}
+
+exports.set = (category,key,value) => {
+        const currentData = getData()
+        const exists = currentData.find((d) => (d.category == category) && (d.key == key)) ? true : false
+        var newData = []
+        if (exists){
+            currentData.forEach((d,i) => {
+                if (d.category == category && d.key == key){
+                    newData.push({category,key,value})
+                }else{
+                    newData.push(d)
+                }
+            })
+        }else{
+            currentData.push({category,key,value})
+            newData = currentData
+        }
+
+        setData(newData)
+        return exists
+}
+/**
+ * @param {String} category 
+ * @param {String} key 
+ * @returns {String|false}
+ */
+exports.get = (category,key) => {
+    const currentData = getData()
+    const tempresult = currentData.find((d) => (d.category == category) && (d.key == key))
+    const result = tempresult ? tempresult.value : false
+    return result
+}
+/**
+ * @param {String} category 
+ * @param {String} key 
+ * @param {String} value 
+ */
+exports.delete = (category,key) => {
+    const currentData = getData()
+    const exists = currentData.find((d) => (d.category == category) && (d.key == key)) ? true : false
+    var newData = []
+    if (exists){
+        currentData.forEach((d,i) => {
+            if (!(d.category == category && d.key == key)){
+                newData.push(d)
+            }
+        })
+    }else{
+        newData = currentData
+    }
+
+    setData(newData)
+    return exists
+}

core/utils/getEmbed.js

@@ -35,7 +35,10 @@ exports.createEmbed = (id) => {
     const embed = new discord.EmbedBuilder()
         .setTitle(data.name)
     if (data.enableFooter) embed.setFooter({text:data.footer})
+
+    try {
         if (data.enableThumbnail) embed.setThumbnail(data.thumbnail)
+    }catch{bot.errorLog.log("info","THUMBNAIL FAILED TO LOAD, probably invalid url!")}
 
     if (data.enableCustomColor){
         embed.setColor(data.color)

index.js

@@ -69,8 +69,13 @@ const language = require("./core/languageManager").language
 exports.language = language
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded language")
 
+
 const config = tempconfig
 exports.config = config
+
+const tsconfig = require("./transcriptconfig.json")
+exports.tsconfig = tsconfig
+
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded config")
 exports.storage = require('./core/dynamicdatabase/storage')
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded storage")
@@ -211,6 +216,7 @@ if (process.argv[2] && process.argv[2].startsWith("slash")){
     require("./commands/reopen")()
     require("./commands/claim")()
     require("./commands/unclaim")()
+    require("./commands/change")()
 
     this.errorLog.log("debug","LOADING CORE")
     //core

language/danish.json

@@ -0,0 +1,83 @@
+{
+    "errors":{
+        "missingArgsTitle":"Ugyldige argumenter",
+        "missingArgsDescription":"Manglende argumenter",
+        "noPermsTitle":"Ingen adgang",
+        "noPermsDescription":"Du har ikke adgang til denne kommando",
+        "noPermsDelete":"Kun administrators kan slette tickets",
+        "chooseFromListTitle":"Ugyldig ID",
+        "chooseFromListDescription":"Vælg et ID nedenunder",
+        "boterror":"Bot Fejl!",
+        "notInTicketTitle":"Du er ikke i en ticket!",
+        "notInTicketDescription":"Denne kommando fungere kun i tickets!",
+        "ticketDoesntExist":"Denne ticket eksistere ikke mere!",
+        "roleDoesntExist":"Denne rolle eksistere ikke mere!",
+        "anotherOption":"Dette er ikke en ticket, men noget andet!",
+        "maxAmountTitle":"For mange tickets er blevet oprettet!",
+        "maxAmountDescription":"Du har for mange tickets åbne!\nSå luk dem hvis du gerne vil oprette nye!",
+        "somethingWentWrong":"**Noget gik galt**\nKontakt en udvikler!",
+        "somethingWentWrongTranscript":"Noget gik galt med transcript!**\nKontakt en udvikler!"
+    },
+    "commands":{
+        "userAddedTitle":"Tilføjer {0} til denne ticket!",
+        "userRemovedTitle":"Fjernet {0} fra denne ticket!",
+        "renameTitle":"Ændret navnet til{0}!",
+        "closeTitle":"Closed this ticket!",
+        "deleteTitle":"Fjerner ticketen",
+        "reopenTitle":"Genåbnede denne ticket",
+        "claimTitle":"Denne ticket er blevet taget af {0}",
+        "unclaimTitle":"Denne ticket er nu tilgængelig!",
+
+        "ticketWarning":"Emebeddet er i beskeden nedenunder",
+        "maxTicketWarning":"**Fejl:** _Du kan kun oprettre {0} ticket adgangen!_"
+    },
+    "helpMenu":{
+        "title":"Tilgængelig kommandoer:",
+        "header1":"**Gå til {0} For at oprette en ticket!**\n\n",
+        "header2":"**Skriv kommandoen `/new` eller `/ticket` for at oprette en ticket!**\n\n",
+
+        "msgCmd":"Lav en embed med knapper (admins kun)",
+        "renameCmd":"Ændre navnet (ingen mellemrum)",
+        "closeCmd":"Luk denne ticket",
+        "deleteCmd":"Fjern denne ticket",
+        "addCmd":"Tilføj en person til ticketen",
+        "removeCmd":"Fjern en person fra ticketen",
+        "reopenCmd":"Genåben en ticket efter den har været lukket"
+    },
+    "buttons":{
+        "close":"Luk ticket",
+        "delete":"Fjern ticket",
+        "reopen":"Genåben ticket",
+        "sendTranscript":"Transcript",
+        "closeWithReason":"Luk med grundlag"
+    },
+    "messages":{
+        "reopenTitle":"Genåbener denne ticket",
+        "reopenDescription":"Du kan nu skrive igen",
+        "closedTitle":"Lukker ticketen!",
+        "closedDescription":"Kun administrators kan skrive lige nu!\n\n*Klik på knappen nedenunder for at slette eller genåbne ticketen!*",
+        "createdTitle":"Ticket oprettet!",
+        "createdDescription":"Din ticket er oprettet!",
+
+        "newTicketDmTitle":"Ny Ticket!",
+        "closedTicketDmTitle":"Ticket Lukket!",
+        "deletedTicketDmTitle":"Ticket Fjernet!",
+        "closedTicketDmDescription":"Din ticket er blevet lukket!",
+        "deletedTicketDmDescription":"Din ticket er blevet fjernet!",
+        "reopenTicketDmTitle":"Ticket Genåbnet!",
+        "reopenTicketDmDescription":"Din ticket er blevet genåbent!",
+        "newTranscriptTitle":" En ny transcript er tilføjet!",
+        "hereIsTheTranscript":"Følgende transcript:",
+
+        "chooseCategory":"Vælg en kategori:",
+        "gettingdeleted":"Ticketen slettes..",
+
+        "none":"Ingen",
+        "reason":"Grundlag",
+
+        "deletedby":"Fjernet af",
+        "closedby":"Lukket af",
+        "modalreason":"Hvad er grundlaget for lukkens af denne ticket?",
+        "chooseATicket": "Vælg en ticket"
+    }
+}

language/english.json

@@ -27,6 +27,7 @@
         "reopenTitle":"Re-Opened this ticket!",
         "claimTitle":"This ticket is now claimed to {0}",
         "unclaimTitle":"This ticket isn't claimed anymore!",
+        "changeTitle":"Changed ticket type to {0}!",
 
         "ticketWarning":"The embed is in the message below!",
         "maxTicketWarning":"**Warning:** _You can only create {0} ticket(s) at a time!_"

language/german.json

@@ -69,9 +69,8 @@
         "deletedTicketDmTitle":"Ticket löschen!",
         "closedTicketDmDescription":"Ihr Ticket ist geschlossen!",
         "deletedTicketDmDescription":"Ihr Ticket ist gelöscht!",
-        "newTranscriptTitle":"Eine neue Transscript finden Sie hier!",
+        "newTranscriptTitle":"Eine neue Transcript finden Sie hier!",
-        "newTranscriptDescription":"Die Abschrift finden Sie in der obigen Textdatei!",
+        "hereIsTheTranscript":"Hier ist das Transcript:",
-        "hereIsTheTranscript":"Hier ist das Transscript:",
 
         "chooseCategory":"Wähle eine Kategorie:",
 

language/slashcmds/slash.json

@@ -114,9 +114,9 @@
             "it":"Rinomina il canale di un ticket."
         },
         "claim":{
-            "en-GB":"",
+            "en-GB":"Claim a ticket.",
-            "en-US":"",
+            "en-US":"Claim a ticket.",
-            "nl":"",
+            "nl":"Claim een ticket.",
             "ro":"  ",
             "de":"  ",
             "cs":"  ",
@@ -125,9 +125,20 @@
             "it":"  "
         },
         "unclaim":{
-            "en-GB":"",
+            "en-GB":"Un-claim a ticket.",
-            "en-US":"",
+            "en-US":"Un-claim a ticket.",
-            "nl":"",
+            "nl":"Ontclaim een ticket.",
+            "ro":"  ",
+            "de":"  ",
+            "cs":"  ",
+            "fr":"  ",
+            "es-ES":"  ",
+            "it":"  "
+        },
+        "category":{
+            "en-GB":"Change ticket type.",
+            "en-US":"Change ticket type.",
+            "nl":"Verander ticket type.",
             "ro":"  ",
             "de":"  ",
             "cs":"  ",

package.json

@@ -1,6 +1,6 @@
 {
   "name": "open-ticket",
-  "version": "3.1.0",
+  "version": "3.2.0",
   "description": "This is an open-source discord ticket bot, you can configure it and it comes with cool features like a transcript.",
   "main": "index.js",
   "scripts": {
@@ -16,9 +16,7 @@
     "axios": "^0.27.2",
     "chalk": "^5.0.1",
     "discord.js": "^14.7.1",
-    "express": "^4.17.1",
+    "node": "^16.10.0"
-    "node": "^16.10.0",
-    "node-localstorage": "^2.2.1"
   },
   "repository": {
     "type": "git",

transcriptconfig.json

@@ -0,0 +1,17 @@
+{
+    "sendTranscripts":{
+        "enableChannel":false,
+        "channel":"transcript channel id",
+        
+        "enableDM":false
+    },
+    "style":{
+        "titleColor":"#F8BA00",
+        "background":{
+            "enableCustomBackground":false,
+            "backgroundModus":"color OR image",
+            "backgroundData":"#abc123 OR https://www.example.com/image.png"
+            
+        }
+    }
+}