(v4.1) Added +/-10 Minor Features & Improvements

src/actions/closeTicket.ts

@@ -222,6 +222,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start closing ticket
             if (params.data == "reason"){
@@ -309,6 +321,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start closing ticket
             if (params.data == "reason"){

src/actions/createTicket.ts

@@ -210,6 +210,9 @@ export const registerActions = async () => {
                 
                 ticket.get("opendiscord:ticket-message").value = msg.id
 
+                //pin ticket message (if required)
+                if (generalConfig.data.system.pinFirstTicketMessage && msg.pinnable) await msg.pin("Ticket Message")
+                
                 //manage stats
                 await opendiscord.stats.get("opendiscord:ticket").setStat("opendiscord:messages-sent",ticket.id.value,1,"increase")
                 

src/actions/deleteTicket.ts

@@ -121,6 +121,14 @@ export const registerVerifyBars = async () => {
         new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
             const permissionMode = generalConfig.data.system.permissions.delete
 
+            //don't allow deleteWithoutTranscript to non-global-admins when enabled
+            if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
+                if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
+                    return cancel()
+                }
+            }
+
             if (permissionMode == "none"){
                 //no permissions
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
@@ -167,6 +175,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start deleting ticket
             if (params.data == "reason"){
@@ -206,6 +226,14 @@ export const registerVerifyBars = async () => {
         new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
             const permissionMode = generalConfig.data.system.permissions.delete
 
+            //don't allow deleteWithoutTranscript to non-global-admins when enabled
+            if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
+                if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
+                    return cancel()
+                }
+            }
+
             if (permissionMode == "none"){
                 //no permissions
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
@@ -252,6 +280,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start deleting ticket
             if (params.data == "reason"){
@@ -295,6 +335,14 @@ export const registerVerifyBars = async () => {
         new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
             const permissionMode = generalConfig.data.system.permissions.delete
 
+            //don't allow deleteWithoutTranscript to non-global-admins when enabled
+            if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
+                if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
+                    return cancel()
+                }
+            }
+
             if (permissionMode == "none"){
                 //no permissions
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
@@ -341,6 +389,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start deleting ticket
             if (params.data == "reason"){
@@ -384,6 +444,14 @@ export const registerVerifyBars = async () => {
         new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
             const permissionMode = generalConfig.data.system.permissions.delete
 
+            //don't allow deleteWithoutTranscript to non-global-admins when enabled
+            if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
+                if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
+                    return cancel()
+                }
+            }
+
             if (permissionMode == "none"){
                 //no permissions
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
@@ -430,6 +498,18 @@ export const registerVerifyBars = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             //start deleting ticket
             if (params.data == "reason"){

src/builders/buttons.ts

@@ -277,7 +277,7 @@ const ticketButtons = () => {
             instance.setMode("button")
             instance.setCustomId("od:pin-ticket_"+source)
             instance.setColor("gray")
-            instance.setEmoji("📌")
+            instance.setEmoji(generalConfig.data.system.pinEmoji)
             instance.setLabel(lang.getTranslation("actions.buttons.pin"))
         })
     )
@@ -291,7 +291,7 @@ const ticketButtons = () => {
             instance.setMode("button")
             instance.setCustomId("od:unpin-ticket_"+source)
             instance.setColor("gray")
-            instance.setEmoji("📌")
+            instance.setEmoji(generalConfig.data.system.pinEmoji)
             instance.setLabel(lang.getTranslation("actions.buttons.unpin"))
         })
     )

src/builders/embeds.ts

@@ -598,6 +598,9 @@ const ticketEmbeds = () => {
             if (embedOptions.description) instance.setDescription(embedOptions.description)
 
             if (ticket.option.get("opendiscord:questions").value.length > 0){
+                //show config fields if mixing is allowed
+                if (generalConfig.data.system.displayFieldsWithQuestions) instance.addFields(...embedOptions.fields)
+                
                 const answers = ticket.get("opendiscord:answers").value
                 answers.forEach((answer) => {
                     if (!answer.value || answer.value.length == 0) return
@@ -629,7 +632,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🔒",lang.getTranslation("actions.titles.close")))
             instance.setDescription(lang.getTranslation("actions.descriptions.close"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -643,7 +646,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🔓",lang.getTranslation("actions.titles.reopen")))
             instance.setDescription(lang.getTranslation("actions.descriptions.reopen"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -657,7 +660,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🗑️",lang.getTranslation("actions.titles.delete")))
             instance.setDescription(lang.getTranslation("actions.descriptions.delete"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -671,7 +674,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("👋",lang.getTranslation("actions.titles.claim")))
             instance.setDescription(lang.getTranslation("actions.descriptions.claim"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -685,7 +688,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("↩️",lang.getTranslation("actions.titles.unclaim")))
             instance.setDescription(lang.getTranslation("actions.descriptions.unclaim"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -697,9 +700,9 @@ const ticketEmbeds = () => {
 
             instance.setAuthor(user.displayName,user.displayAvatarURL())
             instance.setColor(generalConfig.data.mainColor)
-            instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.pin")))
+            instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.pin")))
             instance.setDescription(lang.getTranslation("actions.descriptions.pin"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -711,9 +714,9 @@ const ticketEmbeds = () => {
 
             instance.setAuthor(user.displayName,user.displayAvatarURL())
             instance.setColor(generalConfig.data.mainColor)
-            instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.unpin")))
+            instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.unpin")))
             instance.setDescription(lang.getTranslation("actions.descriptions.unpin"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -727,7 +730,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🔄",lang.getTranslation("actions.titles.rename")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.rename",["`#"+data+"`"]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -741,7 +744,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🔀",lang.getTranslation("actions.titles.move")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.move",["`"+data.get("opendiscord:name").value+"`"]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -755,7 +758,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("👤",lang.getTranslation("actions.titles.add")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.add",[discord.userMention(data.id)]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -769,7 +772,7 @@ const ticketEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("👤",lang.getTranslation("actions.titles.remove")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.remove",[discord.userMention(data.id)]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
     
@@ -801,10 +804,10 @@ const ticketEmbeds = () => {
                 instance.setTitle(utilities.emojiTitle("↩️",lang.getTranslation("actions.titles.unclaim")))
                 instance.setDescription(lang.getTranslation("actions.logs.unclaimDm"))
             }else if (mode == "pin"){
-                instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.pin")))
+                instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.pin")))
                 instance.setDescription(lang.getTranslation("actions.logs.pinDm"))
             }else if (mode == "unpin"){
-                instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.unpin")))
+                instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.unpin")))
                 instance.setDescription(lang.getTranslation("actions.logs.unpinDm"))
             }else if (mode == "rename"){
                 instance.setTitle(utilities.emojiTitle("🔄",lang.getTranslation("actions.titles.rename")))
@@ -838,7 +841,7 @@ const ticketEmbeds = () => {
                 //TODO TRANSLATION!!!
                 {name:"Option"+":",value:"```"+(ticket.option.get("opendiscord:name").value)+"```",inline:false},
             )
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```",inline:false})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```",inline:false})
 
             if (mode == "close"){
                 instance.setTitle(utilities.emojiTitle("🔒",lang.getTranslation("actions.titles.close")))
@@ -856,10 +859,10 @@ const ticketEmbeds = () => {
                 instance.setTitle(utilities.emojiTitle("↩️",lang.getTranslation("actions.titles.unclaim")))
                 instance.setDescription(lang.getTranslationWithParams("actions.logs.unclaimLog",[discord.userMention(user.id)]))
             }else if (mode == "pin"){
-                instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.pin")))
+                instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.pin")))
                 instance.setDescription(lang.getTranslationWithParams("actions.logs.pinLog",[discord.userMention(user.id)]))
             }else if (mode == "unpin"){
-                instance.setTitle(utilities.emojiTitle("📌",lang.getTranslation("actions.titles.unpin")))
+                instance.setTitle(utilities.emojiTitle(generalConfig.data.system.pinEmoji,lang.getTranslation("actions.titles.unpin")))
                 instance.setDescription(lang.getTranslationWithParams("actions.logs.unpinLog",[discord.userMention(user.id)]))
             }else if (mode == "rename"){
                 instance.setTitle(utilities.emojiTitle("🔄",lang.getTranslation("actions.titles.rename")))
@@ -912,7 +915,7 @@ const blacklistEmbeds = () => {
 
             if (blacklist){
                 instance.setDescription(lang.getTranslationWithParams("actions.descriptions.blacklistGetSuccess",[discord.userMention(data.id)]))
-                if (blacklist.reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+blacklist.reason+"```"})
+                if (blacklist.reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(blacklist.reason ?? "/")+"```"})
                 
             }else instance.setDescription("*"+lang.getTranslationWithParams("actions.descriptions.blacklistGetEmpty",[discord.userMention(data.id)])+"*")
         })
@@ -928,7 +931,7 @@ const blacklistEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🚫",lang.getTranslation("actions.titles.blacklistAdd")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.blacklistAdd",[discord.userMention(data.id)]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -942,7 +945,7 @@ const blacklistEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🆓",lang.getTranslation("actions.titles.blacklistRemove")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.blacklistRemove",[discord.userMention(data.id)]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -959,7 +962,7 @@ const blacklistEmbeds = () => {
             instance.setTitle(utilities.emojiTitle((mode == "add") ? "🚫" : "🆓",title))
             instance.setTimestamp(new Date())
             instance.setDescription(text)
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```",inline:false})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -978,7 +981,7 @@ const blacklistEmbeds = () => {
             instance.setAuthor(user.displayName,user.displayAvatarURL())
             instance.setTimestamp(new Date())
             instance.setDescription(text)
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```",inline:false})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 }
@@ -1082,7 +1085,7 @@ const transcriptEmbeds = () => {
             instance.setTimestamp(new Date())
             instance.setDescription(lang.getTranslation("transcripts.errors.error"))
             instance.setFooter(lang.getTranslation("errors.descriptions.askForInfo"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```",inline:false})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 }
@@ -1265,7 +1268,7 @@ const autoEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("⏱️",lang.getTranslation("actions.titles.autocloseEnabled")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.autocloseEnabled",[time.toString()]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -1279,7 +1282,7 @@ const autoEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("⏱️",lang.getTranslation("actions.titles.autodeleteEnabled")))
             instance.setDescription(lang.getTranslationWithParams("actions.descriptions.autodeleteEnabled",[time.toString()]))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -1293,7 +1296,7 @@ const autoEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("⏱️",lang.getTranslation("actions.titles.autocloseDisabled")))
             instance.setDescription(lang.getTranslation("actions.descriptions.autocloseDisabled"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -1307,7 +1310,7 @@ const autoEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("⏱️",lang.getTranslation("actions.titles.autodeleteDisabled")))
             instance.setDescription(lang.getTranslation("actions.descriptions.autodeleteDisabled"))
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 }
@@ -1337,7 +1340,7 @@ const extraEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🚨","Priority Changed")) //TODO TRANSLATION!!!
             instance.setDescription("The ticket priority has been changed to **"+priority.renderDisplayName()+"** by "+discord.userMention(user.id)+" successfully!") //TODO TRANSLATION!!!
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 
@@ -1364,7 +1367,7 @@ const extraEmbeds = () => {
             instance.setColor(generalConfig.data.mainColor)
             instance.setTitle(utilities.emojiTitle("🔀","Ticket Transferred")) //TODO TRANSLATION!!!
             instance.setDescription("The ticket ownership has been transferred from "+discord.userMention(oldCreator.id)+" to "+discord.userMention(newCreator.id)+" by "+discord.userMention(user.id)+" successfully!") //TODO TRANSLATION!!!
-            if (reason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+reason+"```"})
+            if (reason || generalConfig.data.system.alwaysShowReason) instance.addFields({name:lang.getTranslation("params.uppercase.reason")+":",value:"```"+(reason ?? "/")+"```"})
         })
     )
 }

src/commands/close.ts

@@ -64,6 +64,18 @@ export const registerCommandResponders = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             const reason = instance.options.getString("reason",false)
 

src/commands/delete.ts

@@ -59,10 +59,30 @@ export const registerCommandResponders = async () => {
                 instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
                 return cancel()
             }
+            //return when not allowed because of missing messages
+            if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
+                const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
+                if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a user.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+                if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:"This ticket cannot be closed/deleted before a message has been sent by a ticket admin or support member.",customTitle:opendiscord.languages.getTranslation("errors.titles.noPermissions")})) //TODO TRANSLATION!!!
+                    return cancel()
+                }
+            }
 
             const reason = instance.options.getString("reason",false)
             const withoutTranscript = instance.options.getBoolean("notranscript",false) ?? false
 
+            //don't allow deleteWithoutTranscript to non-global-admins when enabled
+            if (withoutTranscript && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
+                if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
+                    instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
+                    return cancel()
+                }
+            }
+
             //start deleting ticket
             await instance.defer(false)
             await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:delete-message").build(source,{guild,channel,user,ticket,reason}))

src/core/api/defaults/config.ts

@@ -4,7 +4,7 @@
 import { ODValidButtonColor, ODValidId } from "../modules/base"
 import * as discord from "discord.js"
 import { ODConfigManager, ODConfig, ODJsonConfig } from "../modules/config"
-import { ODClientActivityStatus, ODClientActivityType } from "../modules/client"
+import { ODClientActivityMode, ODClientActivityType } from "../modules/client"
 import { ODRoleUpdateMode } from "../openticket/role"
 
 /** (CONTRIBUTOR GUIDE) HOW TO ADD NEW CONFIG VARIABLES?
@@ -77,7 +77,7 @@ export interface ODJsonConfig_DefaultStatusType {
     /**The type of status (e.g. playing, listening, custom, ...) */
     type:Exclude<ODClientActivityType,false>,
     /**The mode/status of the bot (e.g. online, invisible, idle, do not disturb) */
-    mode:ODClientActivityStatus
+    mode:ODClientActivityMode
     /**The text for the status. */
     text:string,
     /**Additional text for the status. (visible below 'text') */

src/core/api/main.ts

@@ -176,7 +176,7 @@ export class ODMain {
         this.panels = new ODPanelManager(this.debug)
         this.tickets = new ODTicketManager(this.debug,this.client)
         this.blacklist = new ODBlacklistManager(this.debug)
-        this.transcripts = new ODTranscriptManager_Default(this.debug,this.tickets,this.client)
+        this.transcripts = new ODTranscriptManager_Default(this.debug,this.tickets,this.client,this.permissions)
         this.roles = new ODRoleManager(this.debug)
         this.priorities = new ODPriorityManager_Default(this.debug)
     }

src/core/api/modules/client.ts

@@ -335,10 +335,10 @@ export class ODClientManager {
  * Possible activity types for the bot.
  */
 export type ODClientActivityType = ("playing"|"listening"|"watching"|"custom"|false)
-/**## ODClientPermissions `type`
+/**## ODClientActivityMode `type`
  * Possible activity statuses for the bot.
  */
-export type ODClientActivityStatus = ("online"|"invisible"|"idle"|"dnd")
+export type ODClientActivityMode = ("online"|"invisible"|"idle"|"dnd")
 
 
 /**## ODClientActivityManager `class`
@@ -358,8 +358,10 @@ export class ODClientActivityManager {
     type: ODClientActivityType = false
     /**The current status text */
     text: string = ""
-    /**The current status status */
-    status: ODClientActivityStatus = "online"
+    /**The current status mode */
+    mode: ODClientActivityMode = "online"
+    /**Additional state text */
+    state: string = ""
 
     /**The timer responsible for refreshing the status. Stop it using `clearInterval(interval)` */
     interval?: NodeJS.Timeout
@@ -374,10 +376,11 @@ export class ODClientActivityManager {
     }
 
     /**Update the status. When already initiated, it can take up to 10min to see the updated status in discord. */
-    setStatus(type:ODClientActivityType, text:string, status:ODClientActivityStatus, forceUpdate?:boolean){
+    setStatus(type:ODClientActivityType, text:string, mode:ODClientActivityMode, state:string, forceUpdate?:boolean){
         this.type = type
         this.text = text
-        this.status = status
+        this.mode = mode
+        this.state = state
         if (forceUpdate) this.#updateClientActivity(this.type,this.text)
     }
 
@@ -404,10 +407,10 @@ export class ODClientActivityManager {
         this.manager.client.user.setPresence({
             activities:[{
                 type:this.#getStatusTypeEnum(type),
-                state:undefined,
+                state:this.state ? this.state : undefined,
                 name:text,
             }],
-            status:this.status
+            status:this.mode
         })
     }
     /**Get the enum that links to the correct type */

src/core/api/openticket/transcript.ts

@@ -7,6 +7,7 @@ import { ODTicket, ODTicketManager } from "./ticket"
 import { ODMessageBuildResult } from "../modules/builder"
 import { ODClientManager } from "../modules/client"
 import * as discord from "discord.js"
+import { ODPermissionManager_Default } from "#opendiscord-types"
 
 /**## ODTranscriptManager `class`
  * This is an Open Ticket transcript manager.
@@ -21,10 +22,10 @@ export class ODTranscriptManager extends ODManager<ODTranscriptCompiler<any,null
     /**Alias for the client manager. */
     #client: ODClientManager
 
-    constructor(debug:ODDebugger, tickets:ODTicketManager, client:ODClientManager){
+    constructor(debug:ODDebugger, tickets:ODTicketManager, client:ODClientManager, permissions:ODPermissionManager_Default){
         super(debug,"transcript compiler")
         this.#client = client
-        this.collector = new ODTranscriptCollector(tickets,client)
+        this.collector = new ODTranscriptCollector(tickets,client,permissions)
     }
 }
 
@@ -166,10 +167,13 @@ export class ODTranscriptCollector {
     #tickets: ODTicketManager
     /**Alias for the client manager. */
     #client: ODClientManager
+    /**Alias for the permissions manager. */
+    #permissions: ODPermissionManager_Default
 
-    constructor(tickets:ODTicketManager,client:ODClientManager){
+    constructor(tickets:ODTicketManager,client:ODClientManager,permissions:ODPermissionManager_Default){
         this.#tickets = tickets
         this.#client = client
+        this.#permissions = permissions
     }
     
     /**Collect all messages from a given ticket channel. It may not include all messages depending on the ratelimit. */
@@ -386,11 +390,11 @@ export class ODTranscriptCollector {
     }
     /**Calculate a human-readable file size. Used in transcripts. */
     calculateFileSize(bytes:number): {size:number, unit:"B"|"KB"|"MB"|"GB"|"TB"} {
-        if (bytes >= 1000000000000) return {size:(Math.round((bytes/1000000000000)*100)/100),unit:"TB"}
-        if (bytes >= 1000000000) return {size:(Math.round((bytes/1000000000)*100)/100),unit:"GB"}
-        else if (bytes >= 1000000) return {size:(Math.round((bytes/1000000)*100)/100),unit:"MB"}
-        else if (bytes >= 1000) return {size:(Math.round((bytes/1000)*100)/100),unit:"KB"}
-        else return {size:bytes,unit:"B"}
+        if (bytes < 1024) return {size:Math.round(bytes),unit:"B"}
+        else if (bytes < 1024*1024) return {size:Math.round(bytes/1024),unit:"KB"}
+        else if (bytes < 1024*1024*1024) return {size:Math.round(bytes/(1024*1024)),unit:"MB"}
+        else if (bytes < 1024*1024*1024*1024) return {size:Math.round(bytes/(1024*1024*1024)),unit:"GB"}
+        else return {size:Math.round(bytes/(1024*1024*1024*1024)),unit:"TB"}
     }
     /**Get the `ODTranscriptEmojiData` from a discord.js component emoji. */
     #handleComponentEmoji(message:discord.Message<true>, rawEmoji:discord.APIMessageComponentEmoji|null): ODTranscriptEmojiData|null {
@@ -439,6 +443,25 @@ export class ODTranscriptCollector {
 
         return userData
     }
+    /**Analyse the ticket for the amount of messages users & admins have sent in the ticket. */
+    async ticketUserMessagesAnalysis(ticket:ODTicket,guild:discord.Guild,channel:discord.GuildTextBasedChannel){
+        const messages = await this.collectAllMessages(ticket,{bots:true,client:true,users:true})
+        if (!messages) return null
+        const parsedMessages = await this.convertMessagesToTranscriptData(messages)
+        let userMessages = 0
+        let adminMessages = 0
+
+        for (const msg of parsedMessages){
+            if (msg.author.tag || msg.author.id == this.#client.client.user.id) continue
+            const user = await this.#client.fetchUser(msg.author.id)
+            if (!user) continue
+            const isAdmin = this.#permissions.hasPermissions("support",await this.#permissions.getPermissions(user,channel,guild))
+            if (isAdmin) adminMessages++
+            else userMessages++
+        }
+
+        return {userMessages,adminMessages,totalMessages:userMessages+adminMessages}
+    }
 }
 
 /**## ODTranscriptCollectorIncludeSettings `interface`

src/core/cli/quickSetup.ts

@@ -226,7 +226,7 @@ async function quickSetupLogin(token:string): Promise<api.ODClientManager|null>
     return new Promise(async (resolve) => {
         try{
             client.readyListener = async () => {
-                client.activity.setStatus("custom","Configuring Open Ticket...","idle",true)
+                client.activity.setStatus("custom","Configuring Open Ticket...","idle","",true)
                 resolve(client)
             }
             const success = await client.login(true)

src/data/framework/startScreenLoader.ts

@@ -31,7 +31,7 @@ export const loadAllStartScreenComponents = async () => {
     
     //STATS
     opendiscord.startscreen.add(new api.ODStartScreenPropertiesCategoryComponent("opendiscord:stats",2,"startup info",[
-        {key:"status",value:ansis.bold(opendiscord.client.activity.getStatusType())+opendiscord.client.activity.text+" ("+opendiscord.client.activity.status+")"},
+        {key:"status",value:ansis.bold(opendiscord.client.activity.getStatusType())+opendiscord.client.activity.text+" ("+opendiscord.client.activity.mode+")"},
         {key:"options",value:"loaded "+ansis.bold(opendiscord.options.getLength().toString())+" options!"},
         {key:"panels",value:"loaded "+ansis.bold(opendiscord.panels.getLength().toString())+" panels!"},
         {key:"tickets",value:"loaded "+ansis.bold(opendiscord.tickets.getLength().toString())+" tickets!"},

src/index.ts

@@ -412,7 +412,7 @@ const main = async () => {
             opendiscord.log("Loading client activity...","system")
             if (opendiscord.defaults.getDefault("clientActivityLoading")){
                 //load config status
-                if (generalConfig.data.status && generalConfig.data.status.enabled) opendiscord.client.activity.setStatus(generalConfig.data.status.type,generalConfig.data.status.text,generalConfig.data.status.mode)
+                if (generalConfig.data.status && generalConfig.data.status.enabled) opendiscord.client.activity.setStatus(generalConfig.data.status.type,generalConfig.data.status.text,generalConfig.data.status.mode,generalConfig.data.status.state)
             }
             await opendiscord.events.get("onClientActivityLoad").emit([opendiscord.client.activity,opendiscord.client])
             await opendiscord.events.get("afterClientActivityLoaded").emit([opendiscord.client.activity,opendiscord.client])