Open Ticket v3.5.0

Open Ticket v3.5.0

.github/CONTRIBUTING.md

@@ -9,14 +9,15 @@ If there is translation missing & you can write json, then go to the next step!
 
 ### Step 2: translating
 **RULES:**
-- Always upload to the [__`dev` branch!__](https://github.com/DJj123dj/open-ticket/tree/dev)
+- Always upload or create a pull request to the [__`dev` branch!__](https://github.com/DJj123dj/open-ticket/tree/dev)
 - Don't change anything else, except the translation you are adding!
 - Translations are checked before uploading, so don't write things that aren't specified in the json file
 - Always start translating from `english.json` or `custom.json`! Never from another language.
 
-If you translate, you need to change 2 files! The first one is required, the other one is optional & will be added by us if you don't do it!
+If you translate, you need to change 2 files! The first one is required, the other 2 are optional & will be added by us if you don't do it!
 1. add `yourlanguage.json` to the `/language/` directory
-2. (OPTIONAL) add your discord name & tag in the translator table in `README.md`
+2. add your username to the `_CREDITS` part of `yourlanguage.json`!
+3. add your discord username in the translator table in `README.md`
 
 ### Step 3: waiting
 Translations will always be added in the **next version** of Open Ticket! They will never be added to the `main` branch directly without anything else! This means that it can take some time before your translation is in the official version!
@@ -28,10 +29,10 @@ But don't worry! You can already write some plugins!
 **RULES:**
 - Always specify the versions that the plugin is compatible with!
 - If extra npm dependencies are needed, then they also need to be specified!
-- If there are errors while you write a plugin/edit the code in some way. Then we can't help you with fixing the bug. We only fix bugs that are part of an unedited version of Open Ticket!
+- If there are errors while you write a plugin/edit the code in some way. Then we can't help you with fixing the bug. We only fix bugs that are part of the original unedited version of Open Ticket!
 
 ## Other versions of contributing
-If you want to contribute in another way, feel free to join [our discord server](https://discord.dj-dj.be) & talk about how you are going to do it. We will always help you!
+If you want to contribute in another way, feel free to join [our discord server](https://discord.dj-dj.be) & talk about how you are going to do it. We will always help you further!
 
 <br>
 CONTRIBUTING GUIDELINES - Last updated: 23/3/2023<br>

.github/SECURITY.md

@@ -2,38 +2,39 @@
 
 ## Supported Versions
 
-Support for Open Ticket is only available for the versions specified below!
+We only support Open Ticket versions listed below! With support, we mean bugs, errors & helping you further!
 
 ✅ Supported
 🟧 Partially Supported
 ❌ Not Supported
 
 | Version   | Supported         |
-| ------- | ------------------ |
+|-----------|-------------------|
-| 3.4.0   | :white_check_mark: |
+| 3.5.0     | ✅                |
-| 3.3.0   | 🟧                |
+| 3.4.4     | ✅                |
-| 3.2.2   | 🟧 |
+| 3.4.3     | 🟧                |
-| < 3.2.2   | :x:                |
+| 3.4.2     | 🟧                |
+| < 3.4.2   | ❌                |
 
 ## Reporting a Vulnerability
 
-You can report Vulnerabilities, errors & bugs in the following ways:
+You can report Vulnerabilities, Errors & Bugs using one of the methods below:
+- Create an issue on github
+- Create a ticket in our [discord server](https://discord.dj-dj.be)
+- Report the bug in DM on discord (djj123dj)
+- Email [support@dj-dj.be](mailto:support@dj-dj.be)
 
-- Creating an issue on github
+While reporting your problem, please be clear about what the problem is.
-- Creating a ticket in our discord server
+We would like to know the issue in as much detail as possible.
-- Reporting the bug in DM on discord (DJj123dj#1706)
+If possible, try to provide screenshots!
-- Emailing support@dj-dj.be
+The `openticketdebug.txt` file would also be handy to upload!<br>
-
+**Always specify the version of open ticket that you are working with and if you have modified it or not!**
-If your report an error, be clear about what is going on. 
-Specify the version & language of the bot together with when the error happend. (for example: when I click the close button)
-Send screenshots from the error if possible, and send openticketdebug.txt (or a screenshot of it) to us. 
-Don't just report the error and never reply again! It can be possible that we need you for more information!
 
 ## Contributing
 Visit [Contributing.md](/.github/CONTRIBUTING.md) for rules about translating & adding features!
 
 <br>
-SECURITY POLICY - Last updated: 23/3/2023<br>
+SECURITY POLICY - Last updated: 14/12/2023<br>
 © DJdj Development<br><br>
 Website: https://www.dj-dj.be <br>
 Discord: https://discord.dj-dj.be <br>

.gitignore

@@ -13,6 +13,7 @@ storage/dynamicDB/
 storage/slashcmdEnabled.txt
 storage/database.json
 storage/tsdatabase.json
+storage/stats.json
 storage/.DS_Store
 .vscode/
 livestatus.json

README.md

@@ -1,72 +1,84 @@
-<img src="https://www.dj-dj.be/wp-content/uploads/2023/02/open-ticket-cropped.png" alt="Open Ticket" width="600px">
+# Coming Soon: OPEN TICKET v4.0 🎉
+Open Ticket v4 will be the first fully rewritten version of Open Ticket!
+There will be massive improvements for more stability & features! But the best part of all is that the API will be 50x more advanced than the current API! This way, you can write every plugin you ever imagined!
+<hr>
 
-[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.4.0-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.4.0)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![stars](https://img.shields.io/github/stars/djj123dj/open-ticket?color=yellow&label=stars&logo=github&style=flat-square)](https://docs.openticket.dj-dj.be)
+<img src="https://apis.dj-dj.be/cdn/openticket/logo.png" alt="Open Ticket" width="600px">
+
+[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.5.0-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.5.0)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![stars](https://img.shields.io/github/stars/djj123dj/open-ticket?color=yellow&label=stars&logo=github&style=flat-square)](https://docs.openticket.dj-dj.be)
 
 ### Open Ticket
-Open Ticket is of the most customisable discord ticket bots of all time!
+Open Ticket is the most customisable discord ticket bot that you will ever find! There are more than 150 options to customise in the config! This includes html transcripts, unlimited amount of tickets, custom embeds & more! Did you know that even the html transcripts are highly customisable? Don't wait and check it out! If you're having trouble setting the bot up, feel free to join our support server and we will help you further!
-You have more than +100 options to customise in the config! This includes html transcripts, unlimited tickets, custom embeds & more!
-We also have a great support service, we can solve every question you have about open ticket! We even provide free 24/7 hosting if you want!
 
 Take a look at all the features and discover the possibilities!
-### [Documentation](https://docs.openticket.dj-dj.be/quick-start)
+### [Visit the Documentation!](https://docs.openticket.dj-dj.be/quick-start)
 
 ## Features
-- **🎉 NEW! html transcripts V2!**
+- **🎉 advanced html transcripts!**
 - 🔒 close, ❌ delete & ✅ re-open tickets
-- 🇬🇧 translation in 18 different languages
+- 🇬🇧 translation in 19 different languages
 - 📄 very advanced customisation
 - 🆗 buttons or 🔽 dropdowns!
 - 🆒 plugins
 - ∞ unlimited tickets & unlimited messages
 - ➕➖ add/remove users from a ticket
+- 📊 ticket, user & global staticstics
 - /slash & text commands
 
 <details>
-  <summary><b>Click here for even more features!</b></summary>
+  <summary><b>But wait, there are even more features! Click here to discover!</b></summary>
   
   
-  - very customisable
+  - fully customisable embeds & buttons
   - close tickets with reason
-  - also includes reaction roles!
+  - reaction roles (or verification system)
   - discord interaction buttons
-  - discord.js 14
+  - discord.js v14
 </details>
 
 ## preview
-Images coming soon<br>
+<img src="https://apis.dj-dj.be/cdn/openticket/message_buttons.png" alt="Message with buttons" width="350px">
-You can already see some images at our [documentation!](https://docs.openticket.dj-dj.be)
+<img src="https://apis.dj-dj.be/cdn/openticket/message_dropdown.png" alt="Message with dropdown" width="350px">
+<br>
+<img src="https://apis.dj-dj.be/cdn/openticket/firstmsg.png" alt="Ticket start message" width="350px">
+<img src="https://apis.dj-dj.be/cdn/openticket/command_close.png" alt="Ticket start message" width="350px">
 
 
 ## credits
-DJdj Development Team
+### Developer Team
-|Main Developer|Developer|Support Team|Designer|
+|Role             |User (discord name)|
-|--------------|---------|-----------|---------|
+|-----------------|-------------------|
-|DJj123dj      |Sanke    |DJ-Lite    |vuur_draak|
+|Lead Developer   |djj123dj           |
+|Developer        |sankedev           |
+|Support Team     |lover_catss        |
+|Designer         |vuur_draak         |
 
-Translators
+### Translators
-|Language      |Translator               |
+|Language           |Maintainer (discord name) |Status                          |
-|--------------|-------------------------|
+|-------------------|--------------------------|--------------------------------|
-|Dutch         |DJj123dj#1706            |
+|English            |djj123dj                  |🟢 Up To Date                   |
-|Romanian      |Sanke#6086               |
+|Dutch              |djj123dj                  |🟢 Up To Date                   |
-|French        |Sanke#6086               |
+|French             |sankedev                  |🟠 Will be updated next version |
-|Spanish       |Redactado#1673 & josuens14#5267|
+|Romanian           |sankedev                  |🟢 Up To Date                   |
-|German        |david.#8276              |
+|Spanish            |redactado & josuens       |🟠 Will be updated next version |
-|Italian       |Maurizio#0268            |
+|German             |david.3                   |🟢 Up To Date                   |
-|Czech         |t0miiis#3022             |
+|Italian            |maurizio26                |🟠 Will be updated next version |
-|Arabic        |ChilledBroke#9986 & M4#5882|
+|Czech              |spyeye_                   |🟢 Up To Date                   |
-|Danish        |the_gamer#5095           |
+|Arabic             |Sarcastic#9318            |🔴 Outdated                     |
-|Portuguese    |QuirAddon#9778           |
+|Danish             |.the_gamer                |🟢 Up To Date                   |
-|Russian       |Apexo#0723               |
+|Portuguese         |quiradon                  |🟠 Will be updated next version |
-|Turkish       |Hydrâelčhâvø#1575        |
+|Russian            |apexo & ander             |🟢 Up To Date                   |
-|Polish        |MKevas#8311              |
+|Ukrainian          |ander                     |🟢 Up To Date                   |
-|Slovenian     |n1kkec#5341              |
+|Turkish            |Hydra#0009                |🔴 Outdated                     |
-|Thai          |Mods HD#0661             |
+|Polish             |mkevas                    |🟠 Will be updated next version |
-|Norwegian     |NoOneNook#0266           |
+|Slovenian          |n1kkec                    |🔴 Outdated                     |
-|Greek         |ꙅoᴎɒᎸɘƚꙅ#3744             |
+|Thai               |modshd                    |🟢 Up To Date                   |
+|Norwegian          |noonenook                 |🟠 Will be updated next version |
+|Greek              |stefanos__.               |🔴 Outdated                     |
 
 ## links
-current version: _v3.4.0_
+current version: _v3.5.0_
-</br>changelog: [click here](https://docs.openticket.dj-dj.be/other/changelog)
+</br>changelog: [click here](https://otgithub.dj-dj.be/releases)
 </br>documentation: [click here](https://docs.openticket.dj-dj.be/quick-start)
 
 © 2023 - DJdj Development | [website](https://www.dj-dj.be) | [discord](https://discord.dj-dj.be) | [terms of service](https://www.dj-dj.be/terms)

commands/add.js

@@ -18,26 +18,27 @@ module.exports = () => {
         if (!user) return msg.channel.send({embeds:[bot.errorLog.invalidArgsMessage(l.errors.missingArgsDescription+" `<user>`:\n`"+config.prefix+"add <user>`")]})
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
         
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+
         msg.channel.permissionOverwrites.create(user.id, { ViewChannel:true, AddReactions:true,AttachFiles:true, EmbedLinks:true, SendMessages:true})
         msg.channel.send({embeds:[bot.embeds.commands.addEmbed(user,msg.author)]})
 
         var loguser = msg.mentions.users.first()
-        log("command","someone used the 'add' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'add' command",[{key:"user",value:msg.author.username}])
-        log("system","user added to ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"added_user",value:loguser.tag}])
+        log("system","user added to ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"added_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketAdd(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
 
-        APIEvents.onCommand("add",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("add",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
     })
 
     if (!DISABLE.commands.slash.add) client.on("interactionCreate",async (interaction) => {
@@ -46,27 +47,28 @@ module.exports = () => {
         const user = interaction.options.getUser("user")
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return
         }
 
         await interaction.deferReply()
 
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         interaction.channel.permissionOverwrites.create(user.id, { ViewChannel:true, AddReactions:true,AttachFiles:true, EmbedLinks:true, SendMessages:true})
         interaction.editReply({embeds:[bot.embeds.commands.addEmbed(user,interaction.user)]})
 
         var loguser = user
-        log("command","someone used the 'add' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'add' command",[{key:"user",value:interaction.user.username}])
-        log("system","user added to ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"added_user",value:loguser.tag}])
+        log("system","user added to ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"added_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketAdd(interaction.user,loguser,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})
-        APIEvents.onCommand("add",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("add",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
        
     })
 }

commands/change.js

@@ -14,26 +14,34 @@ module.exports = () => {
 
     if (!DISABLE.commands.text.change) client.on("messageCreate", async msg => {
         if (!msg.content.startsWith(config.prefix+"change")) return
+        if (!msg.channel.isTextBased()) return
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+            
         const list = []
-        config.options.forEach((o) => list.push(o.id))
+        config.options.forEach((o) => {
+            if (o.type == "ticket") list.push(o.id)
+        })
 
         var newtype = msg.content.split(config.prefix+"change")[1].substring(1)
         if (!newtype) return msg.channel.send({embeds:[bot.errorLog.invalidIdChooseFromList(list,l.errors.missingArgsDescription+" `<type>`:\n`"+config.prefix+"change <type>`")]})
 
-        const newTicket = require("../core/utils/configParser").getTicketById(newtype)
+        const newTicket = require("../core/utils/configParser").getTicketById(newtype,true)
         if (!newTicket) return msg.channel.send({embeds:[bot.errorLog.invalidIdChooseFromList(list,l.errors.missingArgsDescription+" `<type>`:\n`"+config.prefix+"change <type>`")]})
 
+        /**@type {discord.PermissionOverwriteManager} */
+        const prePermsManager = msg.channel.permissionOverwrites
+        const prePerms = prePermsManager.cache
+        
         /**@type {String} */
         var chName = msg.channel.name
         const splitted = chName.split("-")
@@ -45,31 +53,46 @@ module.exports = () => {
             if (parent && parent.type == discord.ChannelType.GuildCategory) msg.channel.setParent(parent)
         }
 
-        msg.channel.setName(newTicket.channelprefix+name)
+        prePermsManager.set(prePerms)
+        msg.channel.setName(newTicket.channelprefix+name).catch(() => {
+            msg.channel.send({embeds:[bot.errorLog.failedRenameChannel]})
+        })
+
+        hiddendata.find((value,index) => {
+            if (value.key == "type"){
+                hiddendata[index] = {key:"type",value:newtype}
+            }
+        })
+
         msg.channel.send({embeds:[bot.embeds.commands.changeEmbed(msg.author,newtype)]})
 
-        log("command","someone used the 'change' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'change' command",[{key:"user",value:msg.author.username}])
-        log("system","ticket type changed",[{key:"user",value:msg.author.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+        log("system","ticket type changed",[{key:"user",value:msg.author.username},{key:"ticket",value:name},{key:"newtype",value:newtype}])
-        APIEvents.onCommand("change",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("change",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
     })
 
     if (!DISABLE.commands.slash.change) client.on("interactionCreate",async (interaction) => {
         if (!interaction.isChatInputCommand()) return
         if (interaction.commandName != "change") return
+        if (!interaction.channel.isTextBased()) return
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return
         }
 
         await interaction.deferReply()
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
             
         const list = []
-        config.options.forEach((o) => list.push(o.id))
+        config.options.forEach((o) => {
+            if (o.type == "ticket") list.push(o.id)
+        })
 
         var newtype = interaction.options.getString("type",true)
         const newTicket = require("../core/utils/configParser").getTicketById(newtype,true)
@@ -91,28 +114,21 @@ module.exports = () => {
             if (parent && parent.type == discord.ChannelType.GuildCategory) interaction.channel.setParent(parent)
         }
 
-        await prePermsManager.set(prePerms)
+        prePermsManager.set(prePerms)
-        interaction.channel.setName(newTicket.channelprefix+name)
+        interaction.channel.setName(newTicket.channelprefix+name).catch(() => {
-
+            interaction.channel.send({embeds:[bot.errorLog.failedRenameChannel]})
-        var newHiddendata = hiddendata.data
-        newHiddendata.find((value,index) => {
-            if (value.key == "type"){
-                newHiddendata[index] = {key:"type",value:newtype}
-            }
         })
 
-        const prevDescription = bot.hiddenData.removeHiddenData(firstmsg.embeds[0].description).description
+        hiddendata.find((value,index) => {
-        const newData = bot.hiddenData.writeHiddenData("ticketdata",newHiddendata)
+            if (value.key == "type"){
-        const newDescription = prevDescription+newData
+                hiddendata[index] = {key:"type",value:newtype}
-        const newEmbed = new discord.EmbedBuilder(firstmsg.embeds[0].data)
+            }
-            .setDescription(newDescription)
+        })
-
-        firstmsg.edit({embeds:[newEmbed]})
         
         interaction.editReply({embeds:[bot.embeds.commands.changeEmbed(interaction.user,newtype)]})
 
-        log("command","someone used the 'change' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'change' command",[{key:"user",value:interaction.user.username}])
-        log("system","ticket type changed",[{key:"user",value:interaction.user.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+        log("system","ticket type changed",[{key:"user",value:interaction.user.username},{key:"ticket",value:name},{key:"newtype",value:newtype}])
-        APIEvents.onCommand("change",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("change",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/claim.js

@@ -14,43 +14,49 @@ const DISABLE = require("../core/api/api.json").disable
 module.exports = () => {
     bot.errorLog.log("debug","COMMANDS: loaded claim.js")
     
-    if (!DISABLE.commands.text.claim) client.on("messageCreate",msg => {
+    if (!DISABLE.commands.text.claim) client.on("messageCreate", async msg => {
         if (!msg.content.startsWith(config.prefix+"claim")) return
         var user = msg.mentions.users.first()
         
         const claimingUser = user ? user : msg.author
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+
         hiddendata.push({key:"claimedby",value:claimingUser.id})
         bot.hiddenData.writeHiddenData(msg.channel.id,hiddendata)
         storage.set("claimData",msg.channel.id,claimingUser.id)
         
+        await msg.channel.messages.fetchPinned().then(msglist => {
+            var firstmsg = msglist.last()
+            if (firstmsg == undefined || firstmsg.author.id != client.user.id) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
+            
             const newEmbed = new embed(firstmsg.embeds[0].data)
-            .setFooter({text:"claimed by: "+msg.author.tag,iconURL:msg.author.displayAvatarURL()})
+                .setFooter({text:"claimed by: "+msg.author.username,iconURL:msg.author.displayAvatarURL()})
 
             if (firstmsg.components[0].components[1] && firstmsg.components[0].components[1].disabled){
                 firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowDisabledNoClaim],embeds:[newEmbed]})
             }else{
                 firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowNormalNoClaim],embeds:[newEmbed]})
             }
+        })
 
         msg.channel.send({embeds:[bot.embeds.commands.claimEmbed(claimingUser,msg.author)]})
 
-        log("command","someone used the 'claim' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'claim' command",[{key:"user",value:msg.author.username}])
-        log("system","user claimed to ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"claimed_user",value:claimingUser.tag}])
+        log("system","user claimed to ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"claimed_user",value:claimingUser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketClaim(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
-        APIEvents.onCommand("claim",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("claim",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
     })
 
     if (!DISABLE.commands.slash.claim) client.on("interactionCreate",async (interaction) => {
@@ -59,27 +65,28 @@ module.exports = () => {
         const user = interaction.options.getUser("user",false) ? interaction.options.getUser("user",true) : interaction.user
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return interaction.reply({content:":x: "+l.errors.noPermsTitle,ephemeral:true})
         }
 
         await interaction.deferReply()
 
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         hiddendata.push({key:"claimedby",value:user.id})
         bot.hiddenData.writeHiddenData(interaction.channel.id,hiddendata)
         storage.set("claimData",interaction.channel.id,user.id)
         
-        interaction.channel.messages.fetchPinned().then(msglist => {
+        await interaction.channel.messages.fetchPinned().then(msglist => {
             var firstmsg = msglist.last()
             if (firstmsg == undefined || firstmsg.author.id != client.user.id) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
             
             const newEmbed = new embed(firstmsg.embeds[0].data)
-                .setFooter({text:"claimed by: "+user.tag,iconURL:user.displayAvatarURL()})
+                .setFooter({text:"claimed by: "+user.username,iconURL:user.displayAvatarURL()})
 
             if (firstmsg.components[0].components[1] && firstmsg.components[0].components[1].disabled){
                 firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowDisabledNoClaim],embeds:[newEmbed]})
@@ -90,11 +97,11 @@ module.exports = () => {
 
         interaction.editReply({embeds:[bot.embeds.commands.claimEmbed(user,interaction.user)]})
 
-        log("command","someone used the 'claim' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'claim' command",[{key:"user",value:interaction.user.username}])
-        log("system","user claimed to ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"claimed_user",value:user.tag}])
+        log("system","user claimed to ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"claimed_user",value:user.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketClaim(interaction.user,user,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})
-        APIEvents.onCommand("claim",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("claim",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/close.js

@@ -44,7 +44,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(msg.member,msg.channel,prefix,"close",reason,true)
 
-        log("command","someone used the 'close' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'close' command",[{key:"user",value:msg.author.username}])
         APIEvents.onCommand("close",true,msg.author,msg.channel,msg.guild,new Date())
         
     })
@@ -79,7 +79,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(interaction.member,interaction.channel,prefix,"close",false,true)
 
-        log("command","someone used the 'close' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'close' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("close",true,interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/delete.js

@@ -16,15 +16,16 @@ module.exports = () => {
         if (!msg.content.startsWith(config.prefix+"delete")) return
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+
         msg.channel.send({embeds:[bot.embeds.commands.deleteEmbed(msg.author)]})
 
         var name = msg.channel.name
@@ -38,8 +39,8 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(msg.member,msg.channel,prefix,"delete",false,true)
 
-        log("command","someone used the 'delete' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'delete' command",[{key:"user",value:msg.author.username}])
-        APIEvents.onCommand("delete",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("delete",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
         
     })
 
@@ -48,17 +49,18 @@ module.exports = () => {
         if (interaction.commandName != "delete") return
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return interaction.reply({embeds:[bot.errorLog.noPermsDelete(interaction.user)]})
         }
 
         await interaction.deferReply()
 
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         interaction.editReply({embeds:[bot.embeds.commands.deleteEmbed(interaction.user)]})
 
         var name = interaction.channel.name
@@ -72,7 +74,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(interaction.member,interaction.channel,prefix,"delete",false,true)
 
-        log("command","someone used the 'delete' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'delete' command",[{key:"user",value:interaction.user.username}])
-        APIEvents.onCommand("delete",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("delete",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/help.js

@@ -21,7 +21,8 @@ module.exports = () => {
     const header = l.helpMenu.header2
     helpEmbed.setDescription(header+"`"+prefix+msgName+" <id>` ➜ _"+l.helpMenu.msgCmd+"_\n\n`"+prefix+"rename <name>` ➜ _"+l.helpMenu.renameCmd+"_\n`"+prefix+"close [reason]` ➜ _"+l.helpMenu.closeCmd+"_\n`"+prefix+"delete` ➜ _"+l.helpMenu.deleteCmd+"_\n`"+prefix+"reopen` ➜ _"+l.helpMenu.reopenCmd+"_\n\n`"+prefix+"add <user>` ➜ _"+l.helpMenu.addCmd+"_\n`"+prefix+"remove <user>` ➜ _"+l.helpMenu.removeCmd+"_\n\n`"+prefix+"change <newtype>` ➜ _"+l.helpMenu.changeCmd+"_\n`"+prefix+"claim [user]` ➜ _"+l.helpMenu.claimCmd+"_\n`"+prefix+"unclaim` ➜ _"+l.helpMenu.unclaimCmd+"_")
     helpEmbed.addFields([
-        {name:"Autoclose",value:l.helpMenu.autocloseCmd+"\n`"+prefix+"autoclose enable <inactive time>`\n`"+prefix+"autoclose disable`"}
+        {name:"Autoclose",value:l.helpMenu.autocloseCmd+"\n`"+prefix+"autoclose enable <inactive time>`\n`"+prefix+"autoclose disable`"},
+        {name:"Stats",value:"Get statistics from the bot"+"\n`"+prefix+"stats global`\n`"+prefix+"stats ticket`\n`"+prefix+"stats user [user]`"}
     ])
 
     var otherprefix = prefix.endsWith(" ") ? prefix.substring(0,prefix.length-1) : prefix
@@ -32,15 +33,15 @@ module.exports = () => {
         
         if (msg.content == config.prefix || msg.content == config.prefix+" " || msg.content == otherprefix){
             msg.channel.send({embeds:[helpEmbed]})
-            log("command","someone used the 'help' command",[{key:"user",value:msg.author.tag}])
+            log("command","someone used the 'help' command",[{key:"user",value:msg.author.username}])
             APIEvents.onCommand("help",true,msg.author,msg.channel,msg.guild,new Date())
             return
         }
 
         if (args[1]){
-            if (!args[1].startsWith("close") && !args[1].startsWith("delete") && !args[1].startsWith("remove") && !args[1].startsWith("add") && !args[1].startsWith("msg") && !args[1].startsWith("remove") && !args[1].startsWith("rename") && !args[1].startsWith("reopen")){
+            if (!args[1].startsWith("close") && !args[1].startsWith("delete") && !args[1].startsWith("remove") && !args[1].startsWith("add") && !args[1].startsWith("msg") && !args[1].startsWith("remove") && !args[1].startsWith("rename") && !args[1].startsWith("reopen")  && !args[1].startsWith("change") && !args[1].startsWith("claim") && !args[1].startsWith("unclaim") && !args[1].startsWith("stats")){
                 msg.channel.send({embeds:[helpEmbed]})
-                log("command","someone used the 'help' command",[{key:"user",value:msg.author.tag}])
+                log("command","someone used the 'help' command",[{key:"user",value:msg.author.username}])
                 APIEvents.onCommand("help",true,msg.author,msg.channel,msg.guild,new Date())
             }
         }
@@ -51,7 +52,7 @@ module.exports = () => {
         if (interaction.commandName != "help") return
 
         interaction.reply({embeds:[helpEmbed]})
-        log("command","someone used the 'help' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'help' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("help",true,interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/remove.js

@@ -18,26 +18,27 @@ module.exports = () => {
         if (!user) return msg.channel.send({embeds:[bot.errorLog.invalidArgsMessage(l.errors.missingArgsDescription+" `<user>`:\n`"+config.prefix+"remove <user>`")]})
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+
         msg.channel.permissionOverwrites.delete(user.id)
         msg.channel.send({embeds:[bot.embeds.commands.removeEmbed(user,msg.author)]})
 
         var loguser = msg.mentions.users.first()
         
-        log("command","someone used the 'remove' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'remove' command",[{key:"user",value:msg.author.username}])
-        log("system","user removed from ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"removed_user",value:loguser.tag}])
+        log("system","user removed from ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"removed_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketRemove(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
-        APIEvents.onCommand("remove",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("remove",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
     })
 
     if (!DISABLE.commands.slash.remove) client.on("interactionCreate",async (interaction) => {
@@ -46,27 +47,28 @@ module.exports = () => {
         const user = interaction.options.getUser("user")
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return
         }
 
         await interaction.deferReply()
 
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         interaction.channel.permissionOverwrites.delete(user.id)
         interaction.editReply({embeds:[bot.embeds.commands.removeEmbed(user,interaction.user)]})
 
         var loguser = user
         
-        log("command","someone used the 'remove' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'remove' command",[{key:"user",value:interaction.user.username}])
-        log("system","user removed from ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"removed_user",value:loguser.tag}])
+        log("system","user removed from ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"removed_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketRemove(interaction.user,loguser,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})
-        APIEvents.onCommand("remove",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("remove",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/rename.js

@@ -16,15 +16,16 @@ module.exports = () => {
         if (!msg.content.startsWith(config.prefix+"rename")) return
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
-            permsChecker.sendUserNoPerms(msg.author)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
         if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(msg.author)
+            return
+        }
+            
         var newname = msg.content.split(config.prefix+"rename")[1].substring(1)
 
         if (!newname) return msg.channel.send({embeds:[bot.errorLog.invalidArgsMessage(l.errors.missingArgsDescription+" `<name>`:\n`"+config.prefix+"rename <name>`")]})
@@ -39,13 +40,12 @@ module.exports = () => {
         })
 
         if (!prefix) prefix = "noprefix-"
-
         msg.channel.setName(prefix+newname)
         msg.channel.send({embeds:[bot.embeds.commands.renameEmbed(msg.author,prefix+newname)]})
 
-        log("command","someone used the 'rename' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'rename' command",[{key:"user",value:msg.author.username}])
-        log("system","ticket renamed",[{key:"user",value:msg.author.tag},{key:"ticket",value:name},{key:"newname",value:newname}])
+        log("system","ticket renamed",[{key:"user",value:msg.author.username},{key:"ticket",value:name},{key:"newname",value:newname}])
-        APIEvents.onCommand("rename",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+        APIEvents.onCommand("rename",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
     })
 
     if (!DISABLE.commands.slash.rename) client.on("interactionCreate",async (interaction) => {
@@ -53,17 +53,18 @@ module.exports = () => {
         if (interaction.commandName != "rename") return
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             return
         }
 
         await interaction.deferReply()
             
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-            
         var newname = interaction.options.getString("name")
         var name = interaction.channel.name
         var prefix = ""
@@ -79,9 +80,9 @@ module.exports = () => {
         interaction.channel.setName(prefix+newname)
         interaction.editReply({embeds:[bot.embeds.commands.renameEmbed(interaction.user,prefix+newname)]})
 
-        log("command","someone used the 'rename' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'rename' command",[{key:"user",value:interaction.user.username}])
-        log("system","ticket renamed",[{key:"user",value:interaction.user.tag},{key:"ticket",value:name},{key:"newname",value:newname}])
+        log("system","ticket renamed",[{key:"user",value:interaction.user.username},{key:"ticket",value:name},{key:"newname",value:newname}])
 
-        APIEvents.onCommand("rename",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+        APIEvents.onCommand("rename",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/reopen.js

@@ -25,7 +25,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketReopener").reopenTicket(msg.guild,msg.channel,msg.author)
         
-        log("command","someone used the 'reopen' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'reopen' command",[{key:"user",value:msg.author.username}])
         APIEvents.onCommand("reopen",true,msg.author,msg.channel,msg.guild,new Date())
     })
 
@@ -39,13 +39,13 @@ module.exports = () => {
         if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
-        if (hiddendata.data.find(h => h.key == "pendingdelete")) return interaction.editReply({embeds:[bot.errorLog.warning("Warning!","You can't re-open a ticket while it's being deleted!")]})
+        if (hiddendata.find(h => h.key == "pendingdelete")) return interaction.editReply({embeds:[bot.errorLog.warning("Warning!","You can't re-open a ticket while it's being deleted!")]})
 
         await interaction.editReply({embeds:[bot.embeds.commands.reopenEmbed(interaction.user)],components:[bot.buttons.close.openRowNormal]})
 
         require("../core/ticketActions/ticketReopener").reopenTicket(interaction.guild,interaction.channel,interaction.user)
         
-        log("command","someone used the 'reopen' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'reopen' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("reopen",true,interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/stats.js

@@ -0,0 +1,103 @@
+const discord = require('discord.js')
+const bot = require('../index')
+const client = bot.client
+const config = bot.config
+const log = bot.errorLog.log
+const l = bot.language
+const permsChecker = require("../core/utils/permisssionChecker")
+
+const APIEvents = require("../core/api/modules/events")
+const DISABLE = require("../core/api/api.json").disable
+
+module.exports = () => {
+    bot.errorLog.log("debug","COMMANDS: loaded stats.js")
+
+    if (!DISABLE.commands.text.stats) client.on("messageCreate",async (msg) => {
+        if (!msg.content.startsWith(config.prefix+"stats global") && !msg.content.startsWith(config.prefix+"stats ticket") && !msg.content.startsWith(config.prefix+"stats user")) return
+        if (!msg.guild) return
+
+        /**@type {"global"|"ticket"|"user"} */
+        const mode = msg.content.split(config.prefix+"stats ")[1]
+
+        if (mode == "global"){
+            //send global stats
+            msg.channel.send({embeds:[await bot.statsManager.createGlobalStatsEmbed()]})
+
+        }else if (mode == "user"){
+            //send user stats
+            const mention = msg.mentions.users.first()
+            if (mention){
+                //get user from mention
+                if (!bot.statsManager.existStats("user","TICKETS_CREATED",mention.id)){
+                    msg.channel.send({embeds:[bot.errorLog.serverError(l.stats.errorUserNotFound)]})
+                    return
+                }
+                msg.channel.send({embeds:[await bot.statsManager.createUserStatsEmbed(msg.guild,mention,msg.channel.id)]})
+            }else{
+                //use author as user
+                if (!bot.statsManager.existStats("user","TICKETS_CREATED",msg.author.id)){
+                    msg.channel.send({embeds:[bot.errorLog.serverError(l.stats.errorUserNotFound)]})
+                    return
+                }
+                msg.channel.send({embeds:[await bot.statsManager.createUserStatsEmbed(msg.guild,msg.author,msg.channel.id)]})
+            }
+
+        }else if (mode == "ticket"){
+            //send ticket stats
+            if (!bot.statsManager.existStats("ticket","STATUS",msg.channel.id)){
+                msg.channel.send({embeds:[bot.errorLog.notInATicket]})
+                return
+            }
+            msg.channel.send({embeds:[await bot.statsManager.createTicketStatsEmbed(msg.guild,msg.channel.id)]})
+        }  
+        
+        log("command","someone used the 'stats' command",[{key:"user",value:msg.author.username},{key:"mode",value:mode}])
+        APIEvents.onCommand("stats",true,msg.author,msg.channel,msg.guild,new Date())
+    })
+
+    if (!DISABLE.commands.slash.stats) client.on("interactionCreate",async (interaction) => {
+        if (!interaction.isChatInputCommand()) return
+        if (interaction.commandName != "stats") return
+        if (!interaction.guild) return
+
+        /**@type {"global"|"ticket"|"user"} */
+        const mode = interaction.options.getSubcommand(true)
+
+        await interaction.deferReply()
+            
+        if (mode == "global"){
+            //send global stats
+            interaction.editReply({embeds:[await bot.statsManager.createGlobalStatsEmbed()]})
+
+        }else if (mode == "user"){
+            //send user stats
+            const mention = interaction.options.getUser("user",false)
+            if (mention){
+                //get user from mention
+                if (!bot.statsManager.existStats("user","TICKETS_CREATED",mention.id)){
+                    interaction.editReply({embeds:[bot.errorLog.serverError(l.stats.errorUserNotFound)]})
+                    return
+                }
+                interaction.editReply({embeds:[await bot.statsManager.createUserStatsEmbed(interaction.guild,mention,interaction.channel.id)]})
+            }else{
+                //use author as user
+                if (!bot.statsManager.existStats("user","TICKETS_CREATED",interaction.user.id)){
+                    interaction.editReply({embeds:[bot.errorLog.serverError(l.stats.errorUserNotFound)]})
+                    return
+                }
+                interaction.editReply({embeds:[await bot.statsManager.createUserStatsEmbed(interaction.guild,interaction.user,interaction.channel.id)]})
+            }
+
+        }else if (mode == "ticket"){
+            //send ticket stats
+            if (!bot.statsManager.existStats("ticket","STATUS",interaction.channel.id)){
+                interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+                return
+            }
+            interaction.editReply({embeds:[await bot.statsManager.createTicketStatsEmbed(interaction.guild,interaction.channel.id)]})
+        }
+
+        log("command","someone used the 'stats' command",[{key:"user",value:interaction.user.username},{key:"mode",value:mode}])
+        APIEvents.onCommand("stats",true,interaction.user,interaction.channel,interaction.guild,new Date())
+    })
+}

commands/ticket.js

@@ -23,7 +23,7 @@ module.exports = () => {
         if (msg.content.startsWith(config.prefix+"msg"||config.prefix+"message")){
             
             if (!msg.guild) return
-            if (!permsChecker.command(msg.author.id,msg.guild.id)){
+            if (!permsChecker.global(msg.author.id,msg.guild.id)){
                 permsChecker.sendUserNoPerms(msg.author)
                 return
             }
@@ -38,8 +38,8 @@ module.exports = () => {
             
             msg.channel.send({embeds:[embed],components:componentRows})
             
-            log("command","someone used the 'message' command",[{key:"user",value:msg.author.tag},{key:"id",value:id}])
+            log("command","someone used the 'message' command",[{key:"user",value:msg.author.username},{key:"id",value:id}])
-            APIEvents.onCommand("message",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+            APIEvents.onCommand("message",permsChecker.global(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
         }
     })
 
@@ -48,7 +48,7 @@ module.exports = () => {
         if (interaction.commandName != "message") return
 
             if (!interaction.guild) return
-            if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+            if (!permsChecker.global(interaction.user.id,interaction.guild.id)){
                 permsChecker.sendUserNoPerms(interaction.user)
                 return
             }
@@ -62,9 +62,9 @@ module.exports = () => {
             interaction.reply({content:l.commands.ticketWarning})
             interaction.channel.send({embeds:[embed],components:componentRows})
             
-            log("command","someone used the 'message' command",[{key:"user",value:interaction.user.tag},{key:"id",value:id}])
+            log("command","someone used the 'message' command",[{key:"user",value:interaction.user.username},{key:"id",value:id}])
 
-            APIEvents.onCommand("message",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+            APIEvents.onCommand("message",permsChecker.global(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
         
     })
 }

commands/unclaim.js

@@ -18,7 +18,12 @@ module.exports = () => {
         if (!msg.content.startsWith(config.prefix+"unclaim")) return
 
         if (!msg.guild) return
-        if (!permsChecker.command(msg.author.id,msg.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
+        if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(msg.author.id,msg.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(msg.author)
             return
         }
@@ -26,10 +31,6 @@ module.exports = () => {
         const unclaimuser = storage.get("claimData",msg.channel.id)
         if (!unclaimuser || unclaimuser == "false") return msg.channel.send({embeds:[bot.errorLog.serverError("This ticket isn't claimed yet!")]})
 
-        const hiddendata = bot.hiddenData.readHiddenData(msg.channel.id)
-        if (hiddendata.length < 1) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         hiddendata.push({key:"claimedby",value:"false"})
         bot.hiddenData.writeHiddenData(msg.channel.id,hiddendata)
         storage.set("claimData",msg.channel.id,"false")
@@ -57,12 +58,12 @@ module.exports = () => {
 
             msg.channel.send({embeds:[bot.embeds.commands.unclaimEmbed(msg.author)]})
 
-            log("command","someone used the 'unclaim' command",[{key:"user",value:msg.author.tag}])
+            log("command","someone used the 'unclaim' command",[{key:"user",value:msg.author.username}])
-            log("system","user unclaimed from ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"unclaimed_user",value:unclaimuser}])
+            log("system","user unclaimed from ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"unclaimed_user",value:unclaimuser}])
 
             
             APIEvents.onTicketUnclaim(msg.author,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
-            APIEvents.onCommand("unclaim",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
+            APIEvents.onCommand("unclaim",permsChecker.ticket(msg.author.id,msg.guild.id,ticketId),msg.author,msg.channel,msg.guild,new Date())
         }) 
     })
 
@@ -71,7 +72,12 @@ module.exports = () => {
         if (interaction.commandName != "unclaim") return
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
+
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             permsChecker.sendUserNoPerms(interaction.user)
             interaction.reply({content:":x: "+l.errors.noPermsTitle,ephemeral:true})
             return
@@ -82,10 +88,6 @@ module.exports = () => {
         const unclaimuser = storage.get("claimData",interaction.channel.id)
         if (!unclaimuser || unclaimuser == "false") return interaction.editReply({embeds:[bot.errorLog.serverError("This ticket isn't claimed yet!")]})
 
-        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
-        if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-
         hiddendata.push({key:"claimedby",value:"false"})
         bot.hiddenData.writeHiddenData(interaction.channel.id,hiddendata)
         storage.set("claimData",interaction.channel.id,"false")
@@ -113,11 +115,11 @@ module.exports = () => {
 
             interaction.editReply({embeds:[bot.embeds.commands.unclaimEmbed(interaction.user)]})
 
-            log("command","someone used the 'unclaim' command",[{key:"user",value:interaction.user.tag}])
+            log("command","someone used the 'unclaim' command",[{key:"user",value:interaction.user.username}])
-            log("system","user unclaimed from ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"unclaimed_user",value:unclaimuser}])
+            log("system","user unclaimed from ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"unclaimed_user",value:unclaimuser}])
 
             APIEvents.onTicketUnclaim(interaction.user,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})
-            APIEvents.onCommand("unclaim",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
+            APIEvents.onCommand("unclaim",permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId),interaction.user,interaction.channel,interaction.guild,new Date())
         })
     })
 }

config.json

@@ -111,7 +111,7 @@
             "dropdown":false,
 
             "enableFooter":false,
-            "footer":"Open Ticket v3.4.0 - I'm a footer!",
+            "footer":"Open Ticket v3.5.0 - I'm a footer!",
 
             "enableFooterImage":false,
             "footerImage":"https://www.example.com/catmemes/cat.png",

core/api/api.json

@@ -30,7 +30,8 @@
                 "rename":false,
                 "claim":false,
                 "unclaim":false,
-                "change":false
+                "change":false,
+                "stats":false
             },
             "slash":{
                 "help":false,
@@ -44,7 +45,8 @@
                 "rename":false,
                 "claim":false,
                 "unclaim":false,
-                "change":false
+                "change":false,
+                "stats":false
             }
         },
         "checkerjs":{

core/api/modules/events.js

@@ -229,7 +229,7 @@ exports.onTranscriptCreation = (messages,channel,guild,date) => {
 
 }
 
-/**@typedef {"help"|"message"|"close"|"delete"|"reopen"|"rename"|"add"|"remove"|"claim"|"unclaim"|"change"} OTCommandType */
+/**@typedef {"help"|"message"|"close"|"delete"|"reopen"|"rename"|"add"|"remove"|"claim"|"unclaim"|"change"|"stats"} OTCommandType */
 
 /**
  * 

core/api/pluginlauncher.js

@@ -3,6 +3,9 @@ const bot = require("../../index")
 const log = bot.errorLog.log
 
 module.exports = () => {
+    const args = process.argv
+    const debugMode = args.includes("--debug")
+
     const files = fs.readdirSync("./plugins")
     const api = require("./api.json")
     var totalcount = 0
@@ -18,15 +21,18 @@ module.exports = () => {
             }catch(err){
                 /**@type {Error} */
                 const theError = err
-                if (api.enableAPIdebug){
+                if (api.enableAPIdebug || debugMode) {
+                    console.error(theError)
+                }
+
                 try {
-                        const data = fs.readFileSync("./apiDebug.txt")
+                    const data = fs.readFileSync("./openticketdebug.txt")
                     const newData = data ? data.toString() : ""
-                        fs.writeFileSync("./apiDebug.txt",newData+"ERROR: "+theError.name+": "+theError.message+"\n"+theError.stack+"\n\n")
+                    fs.writeFileSync("./openticketdebug.txt", newData + "\nPLUGIN "+file+" ERROR: " + theError.name + ": " + theError.message + "\n" + theError.stack + "\n\n")
                 } catch {
-                        fs.writeFileSync("./apiDebug.txt","ERROR: "+theError.name+": "+theError.message+"\n"+theError.stack+"\n\n")
+                    fs.writeFileSync("./openticketdebug.txt", "\nPLUGIN "+file+" ERROR: " + theError.name + ": " + theError.message + "\n" + theError.stack + "\n\n")
-                    }
                 }
+
                 failcount++
                 totalcount++
             }

core/checker.js

@@ -179,7 +179,7 @@ exports.checker = async () => {
         checkType(option.description,"string",path+"/description")
 
         //icon
-        const emojiRegex = /(\u00a9|\u00ae|[\u2000-\u3300]|\ud83c[\ud000-\udfff]|\ud83d[\ud000-\udfff]|\ud83e[\ud000-\udfff])/gi;
+        const emojiRegex = /(?:\u00a9|\u00ae|[\u2000-\u3300]|\ud83c[\ud000-\udfff]|\ud83d[\ud000-\udfff]|\ud83e[\ud000-\udfff])|(?:<a?:[^:]*:[0-9]+>)/gi
         if (option.icon.length > 0){
 
             const isEmoji = emojiRegex.test(option.icon)
@@ -427,14 +427,14 @@ exports.checker = async () => {
     checkType(config.languageFile,"string","languagefile")
     const lf = config.languageFile
     
-    if (!lf.startsWith("custom") && !lf.startsWith("english") && !lf.startsWith("dutch") && !lf.startsWith("romanian") && !lf.startsWith("german") && !lf.startsWith("arabic") && !lf.startsWith("spanish") && !lf.startsWith("portuguese") && !lf.startsWith("french") && !lf.startsWith("italian") && !lf.startsWith("czech") && !lf.startsWith("danish") && !lf.startsWith("russian") && !lf.startsWith("turkish") && !lf.startsWith("polish") && !lf.startsWith("slovenian")  && !lf.startsWith("thai") && !lf.startsWith("norwegian") && !lf.startsWith("greek")){
+    if (!lf.startsWith("custom") && !lf.startsWith("english") && !lf.startsWith("dutch") && !lf.startsWith("romanian") && !lf.startsWith("german") && !lf.startsWith("arabic") && !lf.startsWith("spanish") && !lf.startsWith("portuguese") && !lf.startsWith("french") && !lf.startsWith("italian") && !lf.startsWith("czech") && !lf.startsWith("danish") && !lf.startsWith("russian") && !lf.startsWith("turkish") && !lf.startsWith("polish") && !lf.startsWith("slovenian")  && !lf.startsWith("thai") && !lf.startsWith("norwegian") && !lf.startsWith("greek") && !lf.startsWith("ukrainian") && !lf.startsWith("hungarian") && !lf.startsWith("indonesian")){
         createError("'languagefile' | invalid language, more info in the wiki")
     }
 
     //status:
         checkType(config.status.enabled,"boolean","status/enabled")
         if (config.status.enabled){
-            if (config.status.type != "PLAYING" && config.status.type != "LISTENING" && config.status.type != "WATCHING"){
+            if (config.status.type != "PLAYING" && config.status.type != "LISTENING" && config.status.type != "WATCHING" && config.status.type != "CUSTOM"){
                 createError("'status/type' | not a valid status type! (LISTENING,WATCHING,PLAYING)")
             }
             if (config.status.text.length < 1){

core/dynamicdatabase/databases/stats.js

@@ -0,0 +1,87 @@
+const fs = require("fs")
+const location = "./storage/stats.json"
+
+
+/**@returns {[{category:String, key:String, value:String}]}*/
+function getData(){
+    if (fs.existsSync(location)){
+        return JSON.parse(fs.readFileSync(location).toString())
+    }else{
+        fs.writeFileSync(location,"[]")
+        return []
+    }
+}
+/**@param {[{category:String, key:String, value:String}]} data*/
+function setData(data){
+    fs.writeFileSync(location,JSON.stringify(data,null,"\t"))
+}
+
+/**
+ * @param {String} category 
+ * @param {String} key 
+ * @param {String|Boolean|Number} value
+ * @returns {Boolean} exists?
+ */
+exports.set = (category,key,value) => {
+        const currentData = getData()
+        const exists = currentData.find((d) => (d.category == category) && (d.key == key)) ? true : false
+        var newData = []
+        if (exists){
+            currentData.forEach((d,i) => {
+                if (d.category == category && d.key == key){
+                    newData.push({category,key,value})
+                }else{
+                    newData.push(d)
+                }
+            })
+        }else{
+            currentData.push({category,key,value})
+            newData = currentData
+        }
+
+        setData(newData)
+        return exists
+}
+/**
+ * @param {String} category 
+ * @param {String} key 
+ * @returns {String|Boolean|Number|undefined}
+ */
+exports.get = (category,key) => {
+    const currentData = getData()
+    const result = currentData.find((d) => (d.category == category) && (d.key == key))
+    return (result) ? result.value : undefined
+}
+
+/**
+ * @param {String} category 
+ * @returns {[{key:String,value:String|Boolean|Number}]|false}
+ */
+exports.getCategory = (category) => {
+    const currentData = getData()
+    const result = currentData.filter((v) => v.category == category)
+    return result
+}
+
+/**
+ * @param {String} category 
+ * @param {String} key 
+ * @returns {Boolean} exists?
+ */
+exports.delete = (category,key) => {
+    const currentData = getData()
+    const exists = currentData.find((d) => (d.category == category) && (d.key == key)) ? true : false
+    var newData = []
+    if (exists){
+        currentData.forEach((d,i) => {
+            if (!(d.category == category && d.key == key)){
+                newData.push(d)
+            }
+        })
+    }else{
+        newData = currentData
+    }
+
+    setData(newData)
+    return exists
+}

core/dynamicdatabase/dynamicfiles/local.js

@@ -1,43 +0,0 @@
-const localstorage = require("node-localstorage")
-
-const ls = new localstorage.LocalStorage("./storage/dynamicDB")
-
-/**
- * 
- * @param {String} category 
- * @param {String} id 
- * @param {String} value 
- * @returns {Boolean}
- */
-exports.set = (category,id,value) => {
-    ls.setItem(category+"--"+id,value.toString())
-    return true
-}
-
-/**
- * 
- * @param {String} category 
- * @param {String} id  
- * @returns {String|false}
- */
-exports.get = (category,id) => {
-    const result = ls.getItem(category+"--"+id)
-    if (!result) return false
-    
-    return result
-}
-
-/**
- * 
- * @param {String} category 
- * @param {String} id 
- * @returns {Boolean}
- */
-exports.delete = (category,id) => {
-    ls.removeItem(category+"--"+id)
-    return true
-}
-
-this.set("category","key","value")
-this.get("category","key",)
-this.delete("category","key")

core/dynamicdatabase/storage.js

@@ -9,11 +9,15 @@ ALL DATABASE FILES NEED TO EXPORT THE FOLLOWING FUNCTIONS:
  */
 
 try {
-    var db = require("./dynamicfiles/database")
+    var main = require("./databases/main")
+    var stats = require("./databases/stats")
 }catch(err){
     console.log(err)
-    console.log("I couldn't find the database file! (location: ./core/dynamicdatabase/storage.js:2)")
+    console.log("Unable to find the database handlers!")
     process.exit(1)
 }
 
-module.exports = db
+module.exports = {
+    main,
+    stats
+}

core/errorLogSystem.js

@@ -14,25 +14,25 @@ const c = discord.Colors
 exports.noPermsMessage = (user) => {
     return new embed()
     .setColor(c.Red)
-    .setTitle(":x: "+l.errors.noPermsTitle)
+    .setTitle("❌ "+l.errors.noPermsTitle)
     .setDescription(l.errors.noPermsDescription)
-    .setFooter({iconURL:user.displayAvatarURL(),text:user.tag})
+    .setFooter({iconURL:user.displayAvatarURL(),text:user.username})
 }
 
 /**@param {discord.User} user*/
 exports.noPermsDelete = (user) => {
     return new embed()
     .setColor(c.Red)
-    .setTitle(":x: "+l.errors.noPermsTitle)
+    .setTitle("❌ "+l.errors.noPermsTitle)
     .setDescription(l.errors.noPermsDelete)
-    .setFooter({iconURL:user.displayAvatarURL(),text:user.tag})
+    .setFooter({iconURL:user.displayAvatarURL(),text:user.username})
 }
 
 /**@param {String} message */
 exports.invalidArgsMessage = (message) => {
     var x =  new embed()
         .setColor(c.Red)
-        .setTitle(":x: "+l.errors.missingArgsTitle)
+        .setTitle("❌ "+l.errors.missingArgsTitle)
         .setDescription(message)
 
     return x
@@ -42,7 +42,7 @@ exports.invalidArgsMessage = (message) => {
 exports.serverError = (message) => {
     var x = new embed()
         .setColor(c.Orange)
-        .setTitle(":warning: "+l.errors.boterror)
+        .setTitle("⚠️ "+l.errors.boterror)
         .setDescription(message)
 
     return x
@@ -53,14 +53,19 @@ exports.invalidIdChooseFromList = (list,message) => {
     const beforemsg = message ? message+"\n\n" : ""
     var x = new embed()
         .setColor(c.Red)
-        .setTitle(":x: "+l.errors.chooseFromListTitle)
+        .setTitle("❌ "+l.errors.chooseFromListTitle)
         .setDescription(beforemsg+l.errors.chooseFromListDescription+"\n`"+list.join("`\n`")+"`")
     return x
 }
 
+exports.failedRenameChannel = new embed()
+    .setColor(c.Red)
+    .setTitle("❌ Failed to rename channel")
+    .setDescription("Discord channels can only be renamed twice every 10 minutes! Open Ticket can't do anything about this error!")
+
 exports.notInATicket = new embed()
     .setColor(c.Red)
-    .setTitle(":x: "+l.errors.notInTicketTitle)
+    .setTitle("❌ "+l.errors.notInTicketTitle)
     .setDescription(l.errors.notInTicketDescription)
 
 
@@ -68,7 +73,7 @@ exports.notInATicket = new embed()
 exports.success = (title,message) => {
     var x = new embed()
         .setColor(config.color)
-        .setTitle(":white_check_mark: "+title)
+        .setTitle("✅ "+title)
         .setDescription(message)
 
     return x
@@ -78,7 +83,7 @@ exports.success = (title,message) => {
 exports.warning = (title,message) => {
     var x = new embed()
         .setColor(c.Orange)
-        .setTitle(":warning: "+title)
+        .setTitle("⚠️ "+title)
         .setDescription(message)
 
     return x

core/interactionHandlers/embeds/commands.js

@@ -19,7 +19,7 @@ exports.addEmbed = (addedUser,adder) => {
     return new embed()
         .setTitle("⬆️ "+l.commands.userAddedTitle.replace("{0}",addedUser.username))
         .setColor(mc)
-        .setFooter({text:adder.tag,iconURL:adder.displayAvatarURL()})
+        .setFooter({text:adder.username,iconURL:adder.displayAvatarURL()})
         .setThumbnail(addedUser.displayAvatarURL({extension:"png"}))
 }
 
@@ -33,7 +33,7 @@ exports.removeEmbed = (removedUser,remover) => {
     return new embed()
         .setTitle("⬇️ "+l.commands.userRemovedTitle.replace("{0}",removedUser.username))
         .setColor(mc)
-        .setFooter({text:remover.tag,iconURL:remover.displayAvatarURL()})
+        .setFooter({text:remover.username,iconURL:remover.displayAvatarURL()})
         .setThumbnail(removedUser.displayAvatarURL({extension:"png"}))
 }
 
@@ -47,7 +47,7 @@ exports.closeEmbed = (closer,description) => {
     const embd = new embed()
         .setTitle("🔒 "+l.commands.closeTitle)
         .setColor(mc)
-        .setFooter({text:closer.tag,iconURL:closer.displayAvatarURL()})
+        .setFooter({text:closer.username,iconURL:closer.displayAvatarURL()})
 
     if (description) embd.setDescription(description)
     return embd
@@ -63,7 +63,7 @@ exports.autocloseSignalEmbed = (closer,time) => {
     const embd = new embed()
         .setTitle("⏰ This ticket got closed by Autoclose!")
         .setColor(mc)
-        .setFooter({text:closer.tag,iconURL:closer.displayAvatarURL()})
+        .setFooter({text:closer.username,iconURL:closer.displayAvatarURL()})
         .setDescription("This ticket has been inactive for `"+time+"h`!")
     return embd
 }
@@ -77,7 +77,7 @@ exports.deleteEmbed = (deleter) => {
     return new embed()
         .setTitle("❌ "+l.commands.deleteTitle)
         .setColor(mc)
-        .setFooter({text:deleter.tag,iconURL:deleter.displayAvatarURL()})
+        .setFooter({text:deleter.username,iconURL:deleter.displayAvatarURL()})
 }
 
 /**
@@ -90,7 +90,7 @@ exports.renameEmbed = (renamer,newname) => {
     return new embed()
         .setTitle("🔄 "+l.commands.renameTitle.replace("{0}",newname))
         .setColor(mc)
-        .setFooter({text:renamer.tag,iconURL:renamer.displayAvatarURL()})
+        .setFooter({text:renamer.username,iconURL:renamer.displayAvatarURL()})
 }
 
 /**
@@ -102,7 +102,7 @@ exports.renameEmbed = (renamer,newname) => {
     return new embed()
         .setTitle("🔓 "+l.commands.reopenTitle)
         .setColor(mc)
-        .setFooter({text:reopener.tag,iconURL:reopener.displayAvatarURL()})
+        .setFooter({text:reopener.username,iconURL:reopener.displayAvatarURL()})
 }
 
 /**
@@ -115,7 +115,7 @@ exports.renameEmbed = (renamer,newname) => {
     return new embed()
         .setTitle("📌 "+l.commands.claimTitle.replace("{0}",claimer.username))
         .setColor(mc)
-        .setFooter({text:user.tag,iconURL:user.displayAvatarURL()})
+        .setFooter({text:user.username,iconURL:user.displayAvatarURL()})
 }
 
 /**
@@ -127,7 +127,7 @@ exports.renameEmbed = (renamer,newname) => {
     return new embed()
         .setTitle("🆓 "+l.commands.unclaimTitle)
         .setColor(mc)
-        .setFooter({text:unclaimer.tag,iconURL:unclaimer.displayAvatarURL()})
+        .setFooter({text:unclaimer.username,iconURL:unclaimer.displayAvatarURL()})
 }
 
 /**
@@ -140,5 +140,5 @@ exports.changeEmbed = (changer,newtype) => {
     return new embed()
         .setTitle("🔄 "+l.commands.changeTitle.replace("{0}",newtype))
         .setColor(mc)
-        .setFooter({text:changer.tag,iconURL:changer.displayAvatarURL()})
+        .setFooter({text:changer.username,iconURL:changer.displayAvatarURL()})
 }

core/interactionHandlers/handlers/accepted/claiming.js

@@ -26,15 +26,16 @@ module.exports = () => {
         }catch{}
 
         if (!interaction.guild) return
-        if (!permsChecker.command(interaction.user.id,interaction.guild.id)){
-            permsChecker.sendUserNoPerms(interaction.user)
-            return
-        }
 
         const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
         if (hiddendata.length < 1) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
         const ticketId = hiddendata.find(d => d.key == "type").value
 
+        if (!permsChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
+            permsChecker.sendUserNoPerms(interaction.user)
+            return
+        }
+
         hiddendata.push({key:"claimedby",value:interaction.user.id})
         bot.hiddenData.writeHiddenData(interaction.channel.id,hiddendata)
         storage.set("claimData",interaction.channel.id,interaction.user.id)
@@ -45,7 +46,7 @@ module.exports = () => {
             if (firstmsg == undefined || firstmsg.author.id != client.user.id) return interaction.editReply({embeds:[bot.errorLog.notInATicket]})
             
             const newEmbed = new embed(firstmsg.embeds[0].data)
-                .setFooter({text:"claimed by: "+interaction.user.tag,iconURL:interaction.user.displayAvatarURL()})
+                .setFooter({text:"claimed by: "+interaction.user.username,iconURL:interaction.user.displayAvatarURL()})
 
             if (firstmsg.components[0].components[1] && firstmsg.components[0].components[1].disabled){
                 firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowDisabledNoClaim],embeds:[newEmbed]})

core/interactionHandlers/handlers/accepted/closing.js

@@ -31,8 +31,12 @@ module.exports = () => {
 
         const firstcomponents = interaction.message.components
 
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
         if (config.system.closeMode == "adminonly"){
-            if (!permissionChecker.command(interaction.user.id,interaction.guild.id)){
+            if (!permissionChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
                 if (!permissionChecker.sendUserNoPerms(interaction.user)){
                     permissionChecker.sendChannelNoPerms(interaction.channel,interaction.user)
                 }

core/interactionHandlers/handlers/accepted/closingReason.js

@@ -56,8 +56,12 @@ module.exports = () => {
 
         const firstcomponents = interaction.message.components
 
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
         if (config.system.closeMode == "adminonly"){
-            if (!permissionChecker.command(interaction.user.id,interaction.guild.id)){
+            if (!permissionChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
                 if (!permissionChecker.sendUserNoPerms(interaction.user)){
                     permissionChecker.sendChannelNoPerms(interaction.channel,interaction.user)
                 }

core/interactionHandlers/handlers/accepted/deleting.js

@@ -29,7 +29,11 @@ module.exports = () => {
 
         const firstcomponents = bot.buttons.close.openRowNormal
 
-        if (!permissionChecker.command(interaction.user.id,interaction.guild.id)){
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permissionChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             if (!permissionChecker.sendUserNoDelete(interaction.user)){
                 permissionChecker.sendChannelNoDelete(interaction.channel,interaction.user)
             }
@@ -69,7 +73,11 @@ module.exports = () => {
 
         const firstcomponents = bot.buttons.close.closeCommandRow
 
-        if (!permissionChecker.command(interaction.user.id,interaction.guild.id)){
+        const hiddendata = bot.hiddenData.readHiddenData(interaction.channel.id)
+        if (hiddendata.length < 1) return interaction.channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+
+        if (!permissionChecker.ticket(interaction.user.id,interaction.guild.id,ticketId)){
             if (!permissionChecker.sendUserNoDelete(interaction.user)){
                 permissionChecker.sendChannelNoDelete(interaction.channel,interaction.user)
             }

core/reactionRoles.js

@@ -53,7 +53,7 @@ module.exports = async () => {
                 option.roles.forEach((role) => {
                     interaction.guild.members.cache.find(u => u.id == user.id).roles.add(role)
     
-                    log("system","added role (reaction roles)",[{key:"user",value:interaction.user.tag},{key:"role",value:role}])
+                    log("system","added role (reaction roles)",[{key:"user",value:interaction.user.username},{key:"role",value:role}])
                     const apirole = interaction.guild.roles.cache.find(r => r.id == role)
                     APIEvents.onReactionRole("add","add",apirole,interaction.user,interaction.channel,interaction.guild,new Date())
                 })
@@ -68,7 +68,7 @@ module.exports = async () => {
                 option.roles.forEach((role) => {
                     interaction.guild.members.cache.find(u => u.id == user.id).roles.remove(role)
                     
-                    log("system","removed role (reaction roles)",[{key:"user",value:interaction.user.tag},{key:"role",value:role}])
+                    log("system","removed role (reaction roles)",[{key:"user",value:interaction.user.username},{key:"role",value:role}])
                     const apirole = interaction.guild.roles.cache.find(r => r.id == role)
                     APIEvents.onReactionRole("remove","remove",apirole,interaction.user,interaction.channel,interaction.guild,new Date())
                 })
@@ -84,13 +84,13 @@ module.exports = async () => {
                     if (!interaction.guild.members.cache.find(u => u.id == user.id).roles.cache.has(role)){
                         interaction.guild.members.cache.find(u => u.id == user.id).roles.add(role)
                         
-                        log("system","added role (reaction roles)",[{key:"user",value:interaction.user.tag},{key:"role",value:role}])
+                        log("system","added role (reaction roles)",[{key:"user",value:interaction.user.username},{key:"role",value:role}])
                         const apirole = interaction.guild.roles.cache.find(r => r.id == role)
                         APIEvents.onReactionRole("add","add&remove",apirole,interaction.user,interaction.channel,interaction.guild,new Date())
                     }else {
                         interaction.guild.members.cache.find(u => u.id == user.id).roles.remove(role)
                         
-                        log("system","removed role (reaction roles)",[{key:"user",value:interaction.user.tag},{key:"role",value:role}])
+                        log("system","removed role (reaction roles)",[{key:"user",value:interaction.user.username},{key:"role",value:role}])
                         const apirole = interaction.guild.roles.cache.find(r => r.id == role)
                         APIEvents.onReactionRole("remove","add&remove",apirole,interaction.user,interaction.channel,interaction.guild,new Date())
                     }

core/slashSystem/slashEnable.js

@@ -33,9 +33,9 @@ module.exports = async (invisible) => {
     //process.stdout.write("[status] there are "+chalk.blue("0 out of 10")+" commands ready! (this can take up to 40 seconds)")
     if (!invisible){
         setInterval(() => {
-            process.stdout.cursorTo(0)
+            if (process.stdout && process.stdout.cursorTo) process.stdout.cursorTo(0)
-            process.stdout.write("[status] there are "+chalk.blue(readystats+" out of 13")+" commands ready! (this can take up to 40 seconds)")
+            process.stdout.write("[status] there are "+chalk.blue(readystats+" out of 14")+" commands ready! (this can take up to 40 seconds)")
-            if (readystats >= 13){
+            if (readystats >= 14){
                 console.log(chalk.green("\nready!"))
                 console.log(chalk.blue("you can now start the bot with "+chalk.bgBlue("'npm start'")+"!"))
                 process.exit(1)
@@ -268,4 +268,38 @@ module.exports = async (invisible) => {
         readystats++
     })
 
+    //stats
+    client.application.commands.create({
+        name:"stats",
+        description:"See bot statistics!",
+        defaultPermission:true,
+        type:act.ChatInput,
+        options:[
+            {
+                type:acot.Subcommand,
+                name:"global",
+                description:"See the global bot stats!"
+            },
+            {
+                type:acot.Subcommand,
+                name:"ticket",
+                description:"See the stats of a ticket (use inside of ticket)!"
+            },
+            {
+                type:acot.Subcommand,
+                name:"user",
+                description:"See the stats from a user or yourself!",
+                options:[
+                    {
+                        type:acot.User,
+                        name:"user",
+                        required:false,
+                        description:"See the stats from a specific user!"
+                    }
+                ]
+            }
+        ]
+    },sid).then(() => {
+        readystats++
+    })
 }

core/statsManager.js

@@ -0,0 +1,383 @@
+const { EmbedBuilder, Guild, TextChannel, Message, User } = require('discord.js')
+const bot = require('../index')
+const client = bot.client
+const config = bot.config
+const log = bot.errorLog.log
+const l = bot.language
+const permissionChecker = require("./utils/permisssionChecker")
+
+/**@typedef {"TICKETS_CREATED"|"TICKETS_CLOSED"|"TICKETS_DELETED"|"TICKETS_REOPENED"|"TICKETS_AUTOCLOSED"|"TRANSCRIPTS_CREATED"|"TIME_SINCE_UPDATE"|"LAST_VERSION"} OTGlobalStatsType */
+/**@typedef {"CREATED_AT"|"CREATED_BY"|"STATUS"} OTTicketStatsType */
+/**@typedef {"TICKETS_CREATED"|"TICKETS_CLOSED"|"TICKETS_DELETED"|"TICKETS_REOPENED"} OTUserStatsType */
+/**
+ * @callback OTStatsCallback
+ * @param {Boolean|Number|String|undefined} current
+ * @returns {Boolean|Number|String|undefined}
+ */
+
+
+/**
+ * @param {OTGlobalStatsType} type 
+ * @param {OTStatsCallback} callback 
+ */
+const updateGlobalStats = (type,callback) => {
+    const currentstat = bot.statsStorage.get("global",type)
+    const newstat = callback(currentstat)
+    if (["string","number","boolean"].includes(typeof newstat)){
+        bot.statsStorage.set("global",type,newstat)
+    }
+}
+
+/**
+ * @param {OTTicketStatsType} type 
+ * @param {String} id
+ * @param {OTStatsCallback} callback 
+ */
+const updateTicketStats = (type,id,callback) => {
+    const currentstat = bot.statsStorage.get("ticket"+id,type)
+    const newstat = callback(currentstat)
+    if (["string","number","boolean"].includes(typeof newstat)){
+        bot.statsStorage.set("ticket"+id,type,newstat)
+    }
+}
+
+/**
+ * @param {OTUserStatsType} type 
+ * @param {String} id
+ * @param {OTStatsCallback} callback 
+ */
+const updateUserStats = (type,id,callback) => {
+    const currentstat = bot.statsStorage.get("user"+id,type)
+    const newstat = callback(currentstat)
+    if (["string","number","boolean"].includes(typeof newstat)){
+        bot.statsStorage.set("user"+id,type,newstat)
+    }
+}
+
+/**
+ * 
+ * @param {"global"|"ticket"|"user"} scope 
+ * @param {OTGlobalStatsType|OTTicketStatsType|OTUserStatsType} type 
+ * @param {String} [id] 
+ */
+const removeStats = (scope,type,id) => {
+    const newScope = (scope == "global") ? scope : scope+id
+    bot.statsStorage.delete(newScope,type)
+}
+
+/**
+ * 
+ * @param {"global"|"ticket"|"user"} scope 
+ * @param {OTGlobalStatsType|OTTicketStatsType|OTUserStatsType} type 
+ * @param {String} [id] 
+ */
+const existStats = (scope,type,id) => {
+    const newScope = (scope == "global") ? scope : scope+id
+    return (typeof bot.statsStorage.get(newScope,type) == "undefined") ? false : true
+}
+
+/**
+ * 
+ * @param {"global"|"ticket"|"user"} scope 
+ * @param {OTGlobalStatsType|OTTicketStatsType|OTUserStatsType} type 
+ * @param {String} [id] 
+ */
+const getStats = (scope,type,id) => {
+    const newScope = (scope == "global") ? scope : scope+id
+    return bot.statsStorage.get(newScope,type)
+}
+
+const startupStatsManager = () => {
+    //UPDATE LAST UPDATE DATE
+    if (!existStats("global","TIME_SINCE_UPDATE")){
+        updateGlobalStats("TIME_SINCE_UPDATE",(current) => {
+            return new Date().getTime()
+        })
+        updateGlobalStats("LAST_VERSION",(current) => {
+            return (require("../package.json")).version
+        })
+    }
+    if ((require("../package.json")).version != getStats("global","LAST_VERSION")){
+        updateGlobalStats("TIME_SINCE_UPDATE",(current) => {
+            return new Date().getTime()
+        })
+        updateGlobalStats("LAST_VERSION",(current) => {
+            return (require("../package.json")).version
+        })
+    }
+
+    //UPDATE THE OTHER STATS
+    if (!existStats("global","TICKETS_CREATED")){
+        updateGlobalStats("TICKETS_CREATED",(current) => {
+            return 0
+        })
+    }
+    if (!existStats("global","TICKETS_CLOSED")){
+        updateGlobalStats("TICKETS_CLOSED",(current) => {
+            return 0
+        })
+    }
+    if (!existStats("global","TICKETS_DELETED")){
+        updateGlobalStats("TICKETS_DELETED",(current) => {
+            return 0
+        })
+    }
+    if (!existStats("global","TICKETS_AUTOCLOSED")){
+        updateGlobalStats("TICKETS_AUTOCLOSED",(current) => {
+            return 0
+        })
+    }
+    if (!existStats("global","TICKETS_REOPENED")){
+        updateGlobalStats("TICKETS_REOPENED",(current) => {
+            return 0
+        })
+    }if (!existStats("global","TRANSCRIPTS_CREATED")){
+        updateGlobalStats("TRANSCRIPTS_CREATED",(current) => {
+            return 0
+        })
+    }
+
+    //HANDLE MEMBER LEAVE (clear the database)
+    client.on("guildMemberRemove",(member) => {
+        if (existStats("user","TICKETS_CREATED",member.id)){
+            removeStats("user","TICKETS_CREATED",member.id)
+        }
+        if (existStats("user","TICKETS_CLOSED",member.id)){
+            removeStats("user","TICKETS_CLOSED",member.id)
+        }
+        if (existStats("user","TICKETS_DELETED",member.id)){
+            removeStats("user","TICKETS_DELETED",member.id)
+        }
+        if (existStats("user","TICKETS_REOPENED",member.id)){
+            removeStats("user","TICKETS_REOPENED",member.id)
+        }
+    })
+}
+
+/**
+ * @returns {Promise<{startDate:Number, updateDate:Number, version:String, ticketsCreated:Number, ticketsClosed:Number, ticketsDeleted:Number, ticketsReopened:Number, ticketsAutoclosed:Number, transcriptsCreated:Number}>}
+ */
+const getGlobalStats = async () => {
+    //live data
+    const startDate = new Date().getTime() - client.uptime
+    const version = (require("../package.json")).version
+    
+    //saved data
+    const ticketsCreated = getStats("global","TICKETS_CREATED")
+    const ticketsClosed = getStats("global","TICKETS_CLOSED")
+    const ticketsDeleted = getStats("global","TICKETS_DELETED")
+    const ticketsReopened = getStats("global","TICKETS_REOPENED")
+    const ticketsAutoclosed = getStats("global","TICKETS_AUTOCLOSED")
+    const transcriptsCreated = getStats("global","TRANSCRIPTS_CREATED")
+    const timeSinceUpdate = getStats("global","TIME_SINCE_UPDATE")
+
+    return {
+        startDate,
+        updateDate: (typeof timeSinceUpdate == "undefined") ? new Date().getTime() : timeSinceUpdate,
+        version,
+
+        ticketsCreated: (typeof ticketsCreated == "undefined") ? 0 : ticketsCreated,
+        ticketsClosed: (typeof ticketsClosed == "undefined") ? 0 : ticketsClosed,
+        ticketsDeleted: (typeof ticketsDeleted == "undefined") ? 0 : ticketsDeleted,
+        ticketsReopened: (typeof ticketsReopened == "undefined") ? 0 : ticketsReopened,
+        ticketsAutoclosed: (typeof ticketsAutoclosed == "undefined") ? 0 : ticketsAutoclosed,
+        transcriptsCreated: (typeof transcriptsCreated == "undefined") ? 0 : transcriptsCreated,
+    }
+}
+
+/**
+     * 
+     * @param {discord.TextChannel} channel 
+     * @param {Number} limit 
+     * @returns {Promise<Message[]>}
+     */
+const getmessages = async (channel,limit) => {
+    const final = []
+    var lastId = ""
+
+    while (true) {
+        const options = {limit:100}
+        if (lastId) options.before = lastId
+
+        const messages = await channel.messages.fetch(options)
+        messages.forEach(msg => {final.push(msg)})
+        lastId = messages.last().id
+
+        if (messages.size != 100 || final >= limit) {
+            break
+        }
+    }
+    return final
+}
+
+/**
+ * @param {Guild} guild
+ * @param {String} channelid
+ * @returns {Promise<{createdAt:Number, createdBy:String, messageAmount:Number, participants:String[], ticketName:String, status:"open"|"closed"|"reopened"|"autoclosed"}>}
+ */
+const getTicketStats = async (guild,channelid) => {
+    //live data
+    /**@type {TextChannel|undefined} */
+    const channel = guild.channels.cache.find((c) => c.id == channelid)
+    const messageAmount = (channel) ? (await getmessages(channel,5000)).length : 0
+    const participants = (channel) ? channel.members.map((m) => m.user.username) : []
+
+    //saved data
+    const createdAt = getStats("ticket","CREATED_AT",channelid)
+    const status = getStats("ticket","STATUS",channelid)
+
+    const TEMPcreatedBy = getStats("ticket","CREATED_BY",channelid)
+    const TEMPcreatedByUser = (TEMPcreatedBy) ? guild.members.cache.find((m) => m.id == TEMPcreatedBy) : undefined
+    const createdBy = (TEMPcreatedByUser) ? TEMPcreatedByUser.user.username : "an unknown person 😄"
+
+    return {
+        createdAt: (typeof createdAt == "undefined") ? new Date().getTime() : createdAt,
+        createdBy: (typeof createdBy == "undefined") ? 0 : createdBy,
+        messageAmount,
+        participants:participants.slice(0,50),
+        ticketName:channel.name,
+        status: (typeof status == "undefined") ? "open" : status
+    }
+}
+
+/**
+ * @param {Guild} guild
+ * @param {User} user
+ * @param {String} [channelid]
+ * @returns {Promise<{ticketsCreated:Number, ticketsClosed:Number, ticketsDeleted:Number, ticketsReopened:Number, role:"globaladmin"|"ticketadmin"|"member", userName:String}>}
+ */
+const getUserStats = async (guild,user,channelid) => {
+    //live data
+    const hiddendata = bot.hiddenData.readHiddenData(channelid)
+    const ticketId = (hiddendata.length < 1) ? false : hiddendata.find(d => d.key == "type").value
+
+    const isGlobalAdmin = permissionChecker.global(user.id,guild.id)
+    const isTicketAdmin = (ticketId) ? permissionChecker.ticket(user.id,guild.id,ticketId) : false
+    const role = (isGlobalAdmin) ? "globaladmin" : ((isTicketAdmin) ? "ticketadmin" : "member")
+
+    //saved data
+    const ticketsCreated = getStats("user","TICKETS_CREATED",user.id)
+    const ticketsClosed = getStats("user","TICKETS_CLOSED",user.id)
+    const ticketsDeleted = getStats("user","TICKETS_DELETED",user.id)
+    const ticketsReopened = getStats("user","TICKETS_REOPENED",user.id)
+
+    return {
+        ticketsCreated: (typeof ticketsCreated == "undefined") ? 0 : ticketsCreated,
+        ticketsClosed: (typeof ticketsClosed == "undefined") ? 0 : ticketsClosed,
+        ticketsDeleted: (typeof ticketsDeleted == "undefined") ? 0 : ticketsDeleted,
+        ticketsReopened: (typeof ticketsReopened == "undefined") ? 0 : ticketsReopened,
+        role,
+        userName:user.username
+    }
+}
+
+const createGlobalStatsEmbed = async () => {
+    const stats = await getGlobalStats()
+
+    const sentences = [
+        `${l.stats.ticketsCreated}: \`${stats.ticketsCreated}\``,
+        `${l.stats.ticketsClosed}: \`${stats.ticketsClosed}\``,
+        `${l.stats.ticketsDeleted}: \`${stats.ticketsDeleted}\``,
+        `${l.stats.ticketsReopened}: \`${stats.ticketsReopened}\``,
+        `${l.stats.ticketsAutoclosed}: \`${stats.ticketsAutoclosed}\``,
+        
+        `${l.stats.startupDate}: <t:${Math.round(stats.startDate/1000)}:f>`,
+        `${l.stats.latestUpdate}: <t:${Math.round(stats.updateDate/1000)}:D>`
+    ]
+
+    const embed = new EmbedBuilder()
+        .setColor(config.color)
+        .setTitle(`📊 ${l.stats.globalTitle}!`)
+        .setDescription(sentences.slice(0,5).join("\n"))
+        .addFields({
+            name:`${l.stats.systemTitle}:`,
+            value:sentences.slice(5,7).join("\n")
+        })
+        .setFooter({text:`${l.stats.versionTitle}: v${stats.version}`})
+    return embed
+}
+
+/**
+ * @param {Guild} guild
+ * @param {String} channelid
+ */
+const createTicketStatsEmbed = async (guild,channelid) => {
+    const stats = await getTicketStats(guild,channelid)
+
+    if (stats.status == "open"){
+        var newStatus = `🟢 \`${l.stats.switches.open}\``
+    }else if (stats.status == "reopened"){
+        var newStatus = `🟢 \`${l.stats.switches.reopened}\``
+    }else if (stats.status == "closed"){
+        var newStatus = `🔴 \`${l.stats.switches.closed}\``
+    }else if (stats.status == "autoclosed"){
+        var newStatus = `🔴 \`${l.stats.switches.autoclosed}\``
+    }
+
+    const sentences = [
+        `${l.stats.ticketCreatedOn}: <t:${Math.round(stats.createdAt/1000)}:f>`,
+        `${l.stats.ticketCreatedBy}: \`${stats.createdBy}\``,
+        `${l.stats.messagesSent}: \`${stats.messageAmount}\``,
+        `${l.stats.status}: ${newStatus}`
+    ]
+
+    const embed = new EmbedBuilder()
+        .setColor(config.color)
+        .setTitle(`📊 ${l.stats.ticketTitle}`.replace("{0}",`#${stats.ticketName}!`))
+        .setDescription(sentences.join("\n"))
+        .addFields({
+            name:`${l.stats.participants}:`,
+            value:stats.participants.join("\n")
+        })
+    return embed
+}
+
+/**
+ * @param {Guild} guild
+ * @param {User} user
+ * @param {String} channelid
+ */
+const createUserStatsEmbed = async (guild,user,channelid) => {
+    const stats = await getUserStats(guild,user,channelid)
+
+    if (stats.role == "globaladmin"){
+        var newRole = `🟢 \`${l.stats.switches.globalAdmin}\``
+    }else if (stats.role == "ticketadmin"){
+        var newRole = `🟡 \`${l.stats.switches.ticketAdmin}\``
+    }else if (stats.role == "member"){
+        var newRole = `🔴 \`${l.stats.switches.member}\``
+    }
+
+    const sentences = [
+        `${l.stats.role}: ${newRole}`,
+        `${l.stats.ticketsCreated}: \`${stats.ticketsCreated}\``,
+        `${l.stats.ticketsClosed}: \`${stats.ticketsClosed}\``,
+        `${l.stats.ticketsDeleted}: \`${stats.ticketsDeleted}\``,
+        `${l.stats.ticketsReopened}: \`${stats.ticketsReopened}\``
+    ]
+
+    const embed = new EmbedBuilder()
+        .setColor(config.color)
+        .setTitle(`📊 ${l.stats.userTitle}`.replace("{0}",`${stats.userName}!`))
+        .setDescription(sentences.join("\n"))
+    return embed
+}
+
+module.exports = {
+    updateGlobalStats,
+    updateTicketStats,
+    updateUserStats,
+
+    removeStats,
+    existStats,
+    getStats,
+
+    startupStatsManager,
+
+    getGlobalStats,
+    getTicketStats,
+    getUserStats,
+    createGlobalStatsEmbed,
+    createTicketStatsEmbed,
+    createUserStatsEmbed
+}

core/ticketActions/ticketAutoclose.js

@@ -43,6 +43,15 @@ module.exports = () => {
                         require("./ticketCloser").closeManager(clientMember,channel,prefix,"close","OTautoclose",true)
                         storage.delete("autocloseTickets",channel.id)
 
+                        //STATS
+                        bot.statsManager.updateGlobalStats("TICKETS_AUTOCLOSED",(current) => {
+                            if (typeof current != "undefined") return current+1
+                            return 1
+                        })
+                        bot.statsManager.updateTicketStats("STATUS",channel.id,(current) => {
+                            return "autoclosed"
+                        })
+
                         channel.send({embeds:[bot.embeds.commands.autocloseSignalEmbed(client.user,t.value)],components:[bot.buttons.close.closeCommandRow]})
                     }
                 

core/ticketActions/ticketCloser.js

@@ -51,9 +51,14 @@ exports.closeManager = async (member,channel,prefix,mode,reason,nomessage) => {
 
     if (mode == "delete" || mode == "deletenotranscript"){
         //delete
+        const hiddendata = bot.hiddenData.readHiddenData(channel.id)
+        if (hiddendata.length < 1) return channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+        const ticketData = require("../utils/configParser").getTicketById(ticketId,true)
+
         //check perms
         if (!guild) return
-        if (!permsChecker.command(user.id,guild.id)){
+        if (!permsChecker.ticket(user.id,guild.id,ticketId)){
             permsChecker.sendUserNoPerms(user)
             return
         }
@@ -63,7 +68,7 @@ exports.closeManager = async (member,channel,prefix,mode,reason,nomessage) => {
         if (!nomessage){
             await channel.send({content:"**"+l.messages.gettingdeleted+"**"})
         }
-        log("system","deleted a ticket",[{key:"user",value:user.tag},{key:"ticket",value:channel.name}])
+        log("system","deleted a ticket",[{key:"user",value:user.username},{key:"ticket",value:channel.name}])
         pendingDelete.push(channel.id)
 
         if (!isDatabaseError) storage.set("amountOfUserTickets",getuserID,Number(storage.get("amountOfUserTickets",getuserID)) - 1)
@@ -72,24 +77,35 @@ exports.closeManager = async (member,channel,prefix,mode,reason,nomessage) => {
         storage.delete("autocloseTickets",channel.id)
         if (Number(storage.get("amountOfUserTickets",getuserID)) < 0) storage.set("amountOfUserTickets",getuserID,0)
 
-        //getID & send DM & send api event
-
-        const hiddendata = bot.hiddenData.readHiddenData(channel.id)
-        if (hiddendata.length < 1) return channel.send({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-        const ticketData = require("../utils/configParser").getTicketById(ticketId,true)
-
         require("../api/modules/events").onTicketDelete(user,channel,guild,new Date(),{name:channel.name,status:"deleted",ticketOptions:ticketData})
 
+        //STATS
+        bot.statsManager.updateGlobalStats("TICKETS_DELETED",(current) => {
+            if (typeof current != "undefined") return current+1
+            return 1
+        })
+        bot.statsManager.updateUserStats("TICKETS_DELETED",user.id,(current) => {
+            if (typeof current != "undefined") return current+1
+            return 1
+        })
+        bot.statsManager.removeStats("ticket","CREATED_BY",channel.id)
+        bot.statsManager.removeStats("ticket","CREATED_AT",channel.id)
+        bot.statsManager.removeStats("ticket","STATUS",channel.id)
+
         hiddendata.push({key:"pendingdelete",value:"true"})
         bot.hiddenData.writeHiddenData(channel.id,hiddendata)
 
     }else if (mode == "close"){
         //close
+        const hiddendata = bot.hiddenData.readHiddenData(channel.id)
+        if (hiddendata.length < 1) return channel.send({embeds:[bot.errorLog.notInATicket]})
+        const ticketId = hiddendata.find(d => d.key == "type").value
+        const ticketData = require("../utils/configParser").getTicketById(ticketId,true)
+
         //check perms
         if (config.system.closeMode == "adminonly"){
             if (!guild) return
-            if (!permsChecker.command(user.id,guild.id)){
+            if (!permsChecker.ticket(user.id,guild.id,ticketId)){
                 permsChecker.sendUserNoPerms(user)
                 return
             }
@@ -129,16 +145,6 @@ exports.closeManager = async (member,channel,prefix,mode,reason,nomessage) => {
             }
         })
 
-        //ticketinfo error
-        const ticketInfoError = bot.errorLog.serverError("Unable to detect ticket information.\n*(First message that this bot sends)*\n\n__**Possible reasons:**__\n- you unpinned the first message\n- the first message is deleted\n- it has been unpinned & repinned after another message has been pinned.\n\n__**Possible solutions:**__\n- unpin all messages in this channel & repin the first message that this bot sent.\nIf this doesn't work, just delete the ticket manually!")
-
-        //add ticket adminroles
-
-        const hiddendata = bot.hiddenData.readHiddenData(channel.id)
-        if (hiddendata.length < 1) return channel.send({embeds:[bot.errorLog.notInATicket]})
-        const ticketId = hiddendata.find(d => d.key == "type").value
-        const ticketData = require("../utils/configParser").getTicketById(ticketId,true)
-
         if (!ticketData) return
         if (ticketData.closedCategory.enable){
             /**@type {discord.CategoryChannel} */
@@ -179,18 +185,31 @@ exports.closeManager = async (member,channel,prefix,mode,reason,nomessage) => {
             channel.send({embeds:[embed],components:[bot.buttons.close.closeCommandRow]})
         }
 
-        log("system","closed a ticket",[{key:"user",value:user.tag},{key:"ticket",value:channel.name}])
+        log("system","closed a ticket",[{key:"user",value:user.username},{key:"ticket",value:channel.name}])
         
 
         //send api event
         require("../api/modules/events").onTicketClose(user,channel,guild,new Date(),{name:channel.name,status:"closed",ticketOptions:ticketData},newReason)
+
+        //STATS
+        bot.statsManager.updateGlobalStats("TICKETS_CLOSED",(current) => {
+            if (typeof current != "undefined") return current+1
+            return 1
+        })
+        bot.statsManager.updateUserStats("TICKETS_CLOSED",user.id,(current) => {
+            if (typeof current != "undefined") return current+1
+            return 1
+        })
+        bot.statsManager.updateTicketStats("STATUS",channel.id,(current) => {
+            return "closed"
+        })
     }
 
     /**
      * 
      * @param {discord.TextChannel} channel 
      * @param {Number} limit 
-     * @returns 
+     * @returns {Promise<discord.Message[]>} 
      */
     const getmessages = async (channel,limit) => {
         const final = []

core/ticketActions/ticketOpener.js

@@ -54,7 +54,9 @@ module.exports = () => {
                     await interaction.deferReply({ephemeral:config.system.answerInEphemeralOnOpen})
                 } catch{}
             }else if (interaction.isChatInputCommand()){
+                try {
                     await interaction.deferReply({ephemeral:config.system.answerInEphemeralOnOpen})
+                } catch{}
             }else if (interaction.isStringSelectMenu()){
                 try {
                    await interaction.deferUpdate()
@@ -209,9 +211,28 @@ module.exports = () => {
                         firstmsg.pin()
                     })
                     
-                    log("system","created new ticket",[{key:"ticket",value:ticketName},{key:"user",value:interaction.user.tag}])
+                    log("system","created new ticket",[{key:"ticket",value:ticketName},{key:"user",value:interaction.user.username}])
                     require("../api/modules/events").onTicketOpen(interaction.user,ticketChannel,interaction.guild,new Date(),{name:ticketName,status:"open",ticketOptions:currentTicketOptions})
 
+                    //STATS:
+                    bot.statsManager.updateGlobalStats("TICKETS_CREATED",(current) => {
+                        if (typeof current != "undefined") return current+1
+                        return 1
+                    })
+                    bot.statsManager.updateUserStats("TICKETS_CREATED",interaction.user.id,(current) => {
+                        if (typeof current != "undefined") return current+1
+                        return 1
+                    })
+                    bot.statsManager.updateTicketStats("CREATED_BY",ticketChannel.id,(current) => {
+                        return interaction.user.id
+                    })
+                    bot.statsManager.updateTicketStats("CREATED_AT",ticketChannel.id,(current) => {
+                        return new Date().getTime()
+                    })
+                    bot.statsManager.updateTicketStats("STATUS",ticketChannel.id,(current) => {
+                        return "open"
+                    })
+
                     const channelbutton = new discord.ActionRowBuilder()
                         .addComponents([
                             new discord.ButtonBuilder()
@@ -227,7 +248,13 @@ module.exports = () => {
                     }
                     catch{log("system","failed to send DM")}
 
-                    if ((interaction.isButton() && config.system.answerInEphemeralOnOpen) || interaction.isChatInputCommand()) interaction.editReply({embeds:[bot.errorLog.success(l.messages.createdTitle,l.messages.createdDescription)],components:[channelbutton]})
+                    if ((interaction.isButton() && config.system.answerInEphemeralOnOpen) || interaction.isChatInputCommand()){
+                        if (interaction.deferred){
+                            interaction.editReply({embeds:[bot.errorLog.success(l.messages.createdTitle,l.messages.createdDescription)],components:[channelbutton]})
+                        }else{
+                            interaction.reply({embeds:[bot.errorLog.success(l.messages.createdTitle,l.messages.createdDescription)],components:[channelbutton]})
+                        }
+                    }
                     
                 })
             }else{

core/ticketActions/ticketReopener.js

@@ -15,7 +15,7 @@ const pfb = discord.PermissionFlagsBits
      * @returns 
      */
 const reopenTicket = (guild,channel,user) => {
-    log("system","re-opened a ticket",[{key:"ticket",value:channel.name},{key:"user",value:user.tag}])
+    log("system","re-opened a ticket",[{key:"ticket",value:channel.name},{key:"user",value:user.username}])
 
     var permissionsArray = []
 
@@ -46,9 +46,21 @@ const reopenTicket = (guild,channel,user) => {
             }
         }
     })
-
     channel.permissionOverwrites.set(permissionsArray)
 
     require("../api/modules/events").onTicketReopen(user,channel,guild,new Date(),{name:channel.name,status:"reopened",ticketOptions:false})
+    
+    //STATS
+    bot.statsManager.updateGlobalStats("TICKETS_REOPENED",(current) => {
+        if (typeof current != "undefined") return current+1
+        return 1
+    })
+    bot.statsManager.updateUserStats("TICKETS_REOPENED",user.id,(current) => {
+        if (typeof current != "undefined") return current+1
+        return 1
+    })
+    bot.statsManager.updateTicketStats("STATUS",channel.id,(current) => {
+        return "reopened"
+    })
 }
 exports.reopenTicket = reopenTicket

core/transcriptSystem/communication/compileJsonV1.js

@@ -71,7 +71,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
             const memberColor = msg.member ? msg.member.displayHexColor : "#ffffff"
             messagesArray.push({
                 author:{
-                    name:msg.author.tag,
+                    name:msg.author.username,
                     id:Number(msg.author.id),
                     color:memberColor,
                     pfp:msg.author.displayAvatarURL()
@@ -106,7 +106,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
 
             creatorname:data.ticket.creatorname,
             creatorid:Number(data.ticket.creatorid),
-            closedbyname:user.tag,
+            closedbyname:user.username,
             closedbyid:Number(user.id),
 
             closedtime:data.ticket.closedtime,

core/transcriptSystem/communication/compileJsonV2.js

@@ -10,7 +10,7 @@ const version = require("../info.json").version
 
 const mentions = require("./mentions").replacementions
 
-/**@typedef {{background:{enableCustomBackground:Boolean, backgroundModus:"color"|"image", backgroundData:String}, header:{enableCustomHeader:Boolean, decoColor:String, backgroundColor:String, textColor:String}, stats:{enableCustomStats:Boolean, backgroundColor:String, keyTextColor:String, valueTextColor:String, hideBackgroundColor:String, hideTextColor:String}} OTTranscriptStyle} */
+/**@typedef {{background:{enableCustomBackground:Boolean, backgroundModus:"color"|"image", backgroundData:String}, header:{enableCustomHeader:Boolean, decoColor:String, backgroundColor:String, textColor:String}, stats:{enableCustomStats:Boolean, backgroundColor:String, keyTextColor:String, valueTextColor:String, hideBackgroundColor:String, hideTextColor:String}, favicon:{enableCustomFavicon:Boolean, imageUrl:String}} OTTranscriptStyle} */
 /**@typedef {{name:String, id:String, pfp:String}} OTTranscriptBot */
 /**@typedef {{name:String, id:String, guildname:String, guildid:String, guildinvite:String|false, creatorname:String, creatorid:String, closedbyname:String, closedbyid:String, claimedname:String, claimedid:String, creatorpfp:String, closedbypfp:String, claimedpfp:String, closedtime:Number, openedtime:Number, components:{messages:1, files:1, embeds:1, reactions:1, interactions:{dropdowns:1, buttons:1, total:1}, attachments:{invites:1, images:1, gifs:1, stickers:1}}, roleColors:[{id:String,color:String}] }} OTTranscriptTicket */
 /**@typedef {{author:{name:String, id:String, color:String, pfp:String, bot:Boolean, verifiedBot:Boolean, system:Boolean}, content:String|false, timestamp:Number, type:"normal", important:Boolean, edited:Boolean, embeds:[{title:String|false, description:String|false, authorimg:String|false, authortext:String|false, footerimg:String|false, footertext:String|false, color:String, image:String|false, thumbnail:String|false, url:String|false, fields:[{name:String,value:String,inline:Boolean}]}], attachments:[{type:"FILE", name:String, fileType:String, size:String, url:String}, {type:"FILE:image", name:String, fileType:String, size:String, url:String}, {type:"URL:invite", guildId:String, guildName:String, guildSize:Number, guildOnline:Number, image:String, url:String}, {type:"URL:gif", url:String}, {type:"BUILDIN:sticker", name:String, url:String}], components:[{type:"buttons", buttons:[{type:"interaction"|"url", label:String|false, icon:String|false, color:"gray"|"green"|"red"|"blue", id:String|false, url:String|false, disabled:Boolean}]}, {type:"dropdown", placeholder:String|false, options:[{label:String|false, icon:String|false, description:String|false, id:String|false}]}, {type:"reactions", reactions:[{amount:1, emoji:String, type:"svg"|"image"|"gif"}]}], reply:{type:"reply"|"command"|false, user:{name:String, id:String, color:String, pfp:String, bot:Boolean, verifiedBot:Boolean, system:Boolean}, replyOptions:{content:String, messageId:String, channelId:String, guildId:String}, commandOptions:{interactionName:String, interactionId:String}}}} OTTranscriptMessage */
@@ -264,7 +264,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
             const authorColor = msg.member ? msg.member.displayHexColor.replace("#000000","#ffffff") : "#ffffff"
             messagesArray.push({
                 author:{
-                    name:msg.author.tag,
+                    name:msg.author.username,
                     id:msg.author.id,
                     color:authorColor,
                     pfp:msg.author.displayAvatarURL(),
@@ -288,6 +288,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
     const dsb = data.style.background
     const dsh = data.style.header
     const dss = data.style.stats
+    const dsf = data.style.favicon
 
     /**@type {OTTranscriptCompileInput} */
     const result = {
@@ -317,7 +318,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
         bot:{
             name:data.bot.name || "Open Ticket",
             id:data.bot.id || 0,
-            pfp:data.bot.pfp || "dj-dj.be/wp-content/uploads/2022/07/profielfoto-blauw-wit.png?size=128"
+            pfp:data.bot.pfp || "transcripts.dj-dj.be/favicon.png"
         },
         ticket:{
             name:channel.name,
@@ -331,7 +332,7 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
             creatorid:data.ticket.creatorid,
             creatorpfp:data.ticket.creatorpfp,
 
-            closedbyname:user.tag,
+            closedbyname:user.username,
             closedbyid:user.id,
             closedbypfp:user.displayAvatarURL(),
 
@@ -382,8 +383,8 @@ exports.compile = (guild,channel,user,messagesInv,data) => {
                 name:"test-server"
             },
             customFavicon:{
-                enabled:false,
+                enabled:dsf.enableCustomFavicon,
-                image:"https://openticket.dj-dj.be"
+                image:(dsf.imageUrl) ? dsf.imageUrl : "https://openticket.dj-dj.be"
             },
             additionalFlags:[]
         }

core/transcriptSystem/communication/index.js

@@ -17,7 +17,7 @@ exports.upload = async (json) => {
         const data = encodeURIComponent(JSON.stringify(json))
 
         try {
-        const res = await axios.post("https://transcripts.dj-dj.be/api/upload?auth=openticketTRANSCRIPT1234&version=2",JSON.stringify(json))
+        const res = await axios.post("https://apis.dj-dj.be/transcripts/upload?auth=openticketTRANSCRIPT1234&version=2",JSON.stringify(json))
         if (res.status != 200) resolve(false)
         
         resolve(res.data)

core/transcriptSystem/embeds.js

@@ -23,7 +23,7 @@ exports.beingprocessed = (name,id,rawprocesstime,user) => {
     const embed = new discord.EmbedBuilder()
         .setTitle("🧾 "+l.transcripts.title)
         .setColor(config.color)
-        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setAuthor({name:user.username,iconURL:user.displayAvatarURL()})
         .setFooter({text:name})
 
         .setDescription("`"+l.transcripts.processed+"...`\n"+l.transcripts.wait+"\n\n"+l.transcripts.estimated+": "+processtime)
@@ -43,7 +43,7 @@ exports.tsready = (name,id,url,user) => {
     const embed = new discord.EmbedBuilder()
         .setTitle("🧾 "+l.transcripts.title)
         .setColor(config.color)
-        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setAuthor({name:user.username,iconURL:user.displayAvatarURL()})
         .setFooter({text:name})
 
         if (url){
@@ -67,7 +67,7 @@ exports.tserror = (name,id,user,err) => {
     const embed = new discord.EmbedBuilder()
         .setTitle("❌ "+l.transcripts.title)
         .setColor(discord.Colors.Red)
-        .setAuthor({name:user.tag,iconURL:user.displayAvatarURL()})
+        .setAuthor({name:user.username,iconURL:user.displayAvatarURL()})
         .setFooter({text:name})
 
         const errDesc = (typeof err == "string") ? "\n"+err : ""

core/transcriptSystem/manager.js

@@ -35,6 +35,10 @@ const checkAvailability = async () => {
  */
 module.exports = async (messages,guild,channel,user,reason) => {
     require("../api/modules/events").onTranscriptCreation(messages,channel,guild,new Date())
+    bot.statsManager.updateGlobalStats("TRANSCRIPTS_CREATED",(current) => {
+        if (typeof current != "undefined") return current+1
+        return 1
+    })
     const msglist = await channel.messages.fetchPinned()
 
     const chName = channel.name
@@ -55,6 +59,7 @@ module.exports = async (messages,guild,channel,user,reason) => {
             const tsb = tsconfig.style.background
             const tsh = tsconfig.style.header
             const tss = tsconfig.style.stats
+            const tsf = tsconfig.style.favicon
             const JSONDATA = require("./communication/compileJsonV2").compile(guild,channel,user,messages,{
                 style:{
                     background:{
@@ -75,6 +80,10 @@ module.exports = async (messages,guild,channel,user,reason) => {
                         valueTextColor:tss.valueTextColor,
                         hideBackgroundColor:tss.hideBackgroundColor,
                         hideTextColor:tss.hideTextColor
+                    },
+                    favicon:{
+                        enableCustomFavicon:tsf.enableCustomFavicon,
+                        imageUrl:tsf.imageUrl
                     }
                     
                 },
@@ -85,7 +94,7 @@ module.exports = async (messages,guild,channel,user,reason) => {
                 },
                 ticket:{
                     creatorid:ticketopener.id,
-                    creatorname:ticketopener.tag,
+                    creatorname:ticketopener.username,
                     creatorpfp:ticketopener.displayAvatarURL(),
 
                     openedtime:opentime.getTime(),

core/transcriptSystem/oldTranscript.js

@@ -47,7 +47,7 @@ exports.createTranscript = async (messagecollection,channel,backup) => {
             })
             const filestring = fileurls.length > 0 ? fileurls.join("\n")+"\n" : ""
             const msgstats = "files: "+msg.attachments.size+", embeds: "+msg.embeds.length
-            filearray.push("["+timestamp.getDate()+"/"+timestamp.getMonth()+"/"+timestamp.getFullYear()+", "+timestamp.getHours()+":"+timestamp.getMinutes()+":"+timestamp.getSeconds()+"|"+msg.author.tag+"] ["+msgstats+"]\n"+content+"\n"+filestring)
+            filearray.push("["+timestamp.getDate()+"/"+timestamp.getMonth()+"/"+timestamp.getFullYear()+", "+timestamp.getHours()+":"+timestamp.getMinutes()+":"+timestamp.getSeconds()+"|"+msg.author.username+"] ["+msgstats+"]\n"+content+"\n"+filestring)
         })
 
         if (filearray.length < 2) filearray.push("transcript is empty")

core/utils/hiddendata.js

@@ -10,7 +10,7 @@ const storage = require("../../index").storage
 
 exports.readHiddenData = (channelid) => {
     const content = storage.get("HIDDENDATA",channelid)
-    if (!content) return {type:"",data:[],status:false}
+    if (!content) return []
 
     try {
         return JSON.parse(content)

core/utils/liveStatus.js

@@ -46,7 +46,7 @@ const getLivestatus = (local) => {
             }
         }else{
             try {
-                axios.get("https://livestatus.dj-dj.be/openticket.json").then((res) => {
+                axios.get("https://apis.dj-dj.be/livestatus/announcements/openticket.json").then((res) => {
                     const livestatus = res.data
                     if (!Array.isArray(livestatus)) return resolve(false)
                     if (!livestatus) return resolve(false)
@@ -176,28 +176,30 @@ exports.liveStatusUploadManager = async (err) => {
                 const result = await uploadLiveStatus({
                     bot:{
                         id:client.user.id,
-                        name:client.user.tag,
+                        name:client.user.username,
                         pfp:client.user.displayAvatarURL()
                     },
                     error:err,
                     openticket:{
                         config:{
-                            messages:config.messages,
+                            //TEMPORARY SOLUTION => AXIOS 414 ERROR!
-                            options:config.options,
+                            //messages:config.messages,
-                            transcripts:bot.tsconfig,
+                            //options:config.options,
-                            system:config.system
+                            //transcripts:bot.tsconfig,
+                            //system:config.system
                         },
                         language:config.languageFile,
-                        version:"3.4.0",
+                        version:"3.5.0",
                         slashcmds:slashMode,
                         transcripts:transcriptMode,
                         plugins:fs.readdirSync("./plugins"),
                         pluginload:globalPluginData
                     },
                     details:{
-                        errortime:new Date().getTime(),
+                        errortime:new Date().getTime()
-                        actions:this.actionRecorder,
+                        //TEMPORARY SOLUTION => AXIOS 414 ERROR!
-                        database:fs.readFileSync("./storage/database.json").toString()
+                        //actions:this.actionRecorder,
+                        //database:fs.readFileSync("./storage/database.json").toString()
                     }
                 })
                 if (!result){

core/utils/permisssionChecker.js

@@ -12,12 +12,12 @@ const storage = bot.storage
  * @param {String} guildid
  * @returns {Boolean} has permissions?
  */
-exports.command = (memberid,guildid) => {
+exports.global = (memberid,guildid) => {
     bot.actionRecorder.push({
         category:"ot.managers.permissionChecker",
         file:"./core/permissionChecker.js",
         time:new Date().getTime(),
-        type:"command"
+        type:"global"
     })
     const permsmember = client.guilds.cache.find(g => g.id == guildid).members.cache.find(m => m.id == memberid)
     if (config.adminRoles.some((item)=>{return permsmember.roles.cache.has(item)}) == false && !permsmember.permissions.has("Administrator") && !permsmember.permissions.has("ManageGuild")){
@@ -25,6 +25,33 @@ exports.command = (memberid,guildid) => {
     }else {return true}
 }
 
+/**
+ * 
+ * @param {String} memberid
+ * @param {String} guildid
+ * @param {String} optionid
+ * @returns {Boolean} has permissions?
+ */
+exports.ticket = (memberid,guildid,optionid) => {
+    bot.actionRecorder.push({
+        category:"ot.managers.permissionChecker",
+        file:"./core/permissionChecker.js",
+        time:new Date().getTime(),
+        type:"ticket"
+    })
+
+    const option = config.options.find((opt) => opt.id == optionid)
+    const ticketadmins = option && option.adminroles ? option.adminroles : []
+    const permsmember = client.guilds.cache.find(g => g.id == guildid).members.cache.find(m => m.id == memberid)
+
+    const isGlobalAdmin = config.adminRoles.some((item)=>{return permsmember.roles.cache.has(item)})
+    const isTicketAdmin = ticketadmins.some((item)=>{return permsmember.roles.cache.has(item)})
+    const hasAdministrator = permsmember.permissions.has("Administrator")
+    const hasManageGuild = permsmember.permissions.has("ManageGuild")
+
+    return isGlobalAdmin || isTicketAdmin || hasAdministrator || hasManageGuild
+}
+
 /**
  * 
  * @param {discord.User} user 

index.js

@@ -17,22 +17,19 @@
     
     SUGGESTING NEW FEATURES:
     =====================
-    Open Ticket is a community project. This means that 
+    Open Ticket is an open-source community project!
-    almost all feature ideas come from our community. 
+    Because of this, almost 80% of all features in OT were ideas from our community!
-    Are you missing something you want in open ticket? 
+    Feel free to add new ideas in our discord server
-    Then join our Discord server and we will add it (if possible)
+    or via github issues! Translations are always welcome!
-
-    Did you know that 80% of all features in OT were ideas from our community?
-
 
 
     INFORMATION:
     ============
-    Open Ticket v3.4.0  -  © DJdj Development
+    Open Ticket v3.5.0  -  © DJdj Development
 
     discord: https://discord.dj-dj.be
     website: https://www.dj-dj.be
-    github: https://openticket.dj-dj.be
+    github: https://otgithub.dj-dj.be
     support e-mail: support@dj-dj.be
 
     Config files:
@@ -60,6 +57,7 @@ exports.client = client
 client.setMaxListeners(50)
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","created client")
 
+//LOAD CONFIG
 var tempconfig = require("./config.json")
 /**@type {Boolean} */
 var isDevConfig = false
@@ -75,31 +73,34 @@ if (process.argv.some((v) => v == "--devconfig")){
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded flags")
 
 exports.developerConfig = isDevConfig
-
 const config = tempconfig
 exports.config = config
-
 const tsconfig = isDevConfig ? require("./devtsconfig.json") : require("./transcriptconfig.json")
 exports.tsconfig = tsconfig
 
+//LOAD LANGUAGE
 const language = require("./core/languageManager").language
 exports.language = language
+
+//LOAD FLAGS
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded language")
 
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded config")
-exports.storage = require('./core/dynamicdatabase/storage')
+exports.storage = require('./core/dynamicdatabase/storage').main
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded storage")
 
+exports.statsStorage = require('./core/dynamicdatabase/storage').stats
+if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","loaded stats storage")
+
 exports.errorLog = require("./core/errorLogSystem")
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","LOADED LOGGING SYSTEM")
 if (process.argv.some((v) => v == "--debug")) console.log("[TEMP_DEBUG]","switching to new logs")
 this.errorLog.log("debug","loaded new logs")
 
+//LOAD SYSTEM LIBRARYS
 exports.actionRecorder = require("./core/utils/liveStatus").actionRecorder
-
 exports.hiddenData = require("./core/utils/hiddendata")
 this.errorLog.log("debug","loaded hiddendataTM")
-
 exports.embeds = {
     commands:require("./core/interactionHandlers/embeds/commands")
 }
@@ -110,6 +111,10 @@ exports.buttons = {
 }
 this.errorLog.log("debug","loaded buttons & embeds")
 
+exports.statsManager = require("./core/statsManager")
+this.statsManager.startupStatsManager()
+
+//START CLIENT LOGIN PROCESS
 client.on('ready',async () => {
     this.errorLog.log("debug","client logged in")
     this.actionRecorder.push({
@@ -118,17 +123,19 @@ client.on('ready',async () => {
         time:new Date().getTime(),
         type:"client.loggedin.success"
     })
-    var statusSet = false
     const setStatus = (type,text) => {
-        if (statusSet == true) return
+        const getTypeEnum = (type) => {
-        const getTypeEnum = (text) => {
+            if (type.toLowerCase() == "playing") return discord.ActivityType.Playing
-            if (text.toLowerCase() == "playing") return discord.ActivityType.Playing
+            else if (type.toLowerCase() == "listening") return discord.ActivityType.Listening
-            else if (text.toLowerCase() == "listening") return discord.ActivityType.Listening
+            else if (type.toLowerCase() == "watching") return discord.ActivityType.Watching
-            else if (text.toLowerCase() == "watching") return discord.ActivityType.Watching
+            else if (type.toLowerCase() == "custom") return discord.ActivityType.Custom
             else return discord.ActivityType.Listening
         }
-        client.user.setActivity(text,{type:getTypeEnum(type)})
+        client.user.setActivity({
-        statusSet = true
+            type:getTypeEnum(type),
+            state:(text.toLowerCase() == "custom") ? text : undefined,
+            name:text
+        })
     }
     this.errorLog.log("debug","bot status loaded")
     this.actionRecorder.push({
@@ -226,7 +233,7 @@ client.on('ready',async () => {
         }
     }
 
-    //load plugins
+    //LOAD PLUGINS (after client login)
     this.actionRecorder.push({
         category:"ot.managers.plugins",
         file:"./core/api/pluginlauncher.js",
@@ -242,6 +249,8 @@ client.on('ready',async () => {
     })
     this.errorLog.log("debug","loading plugins")
 })
+
+//LOAD CHECKER.JS
 if (!require("./core/api/api.json").disable.checkerjs.all){
     this.actionRecorder.push({
         category:"ot.managers.main",
@@ -260,6 +269,7 @@ if (!require("./core/api/api.json").disable.checkerjs.all){
     })
 }
 
+//LOAD COMMANDS & CORE
 if (process.argv[2] && process.argv[2].startsWith("slash")){
     //do nothing
 }else{
@@ -283,6 +293,8 @@ if (process.argv[2] && process.argv[2].startsWith("slash")){
     require("./commands/claim")()
     require("./commands/unclaim")()
     require("./commands/change")()
+    require("./commands/stats")()
+
     this.actionRecorder.push({
         category:"ot.managers.loader",
         file:"./index.js",
@@ -314,6 +326,7 @@ if (process.argv[2] && process.argv[2].startsWith("slash")){
     })
 }
 
+//LOAD API
 this.actionRecorder.push({
     category:"ot.managers.loader",
     file:"./index.js",
@@ -331,6 +344,7 @@ this.actionRecorder.push({
     type:"api.success"
 })
 
+//ERROR SYSTEM
 this.actionRecorder.push({
     category:"ot.managers.loader",
     file:"./index.js",
@@ -370,7 +384,9 @@ process.on("uncaughtException",async (error,origin) => {
     APIEvents.onError(error.name+": "+error.message,new Date())
 
     //TEMPORARY INTEGRATION FOR LIVESTATUS ERROR UPLOADER:
+    try {
         await require("./core/utils/liveStatus").liveStatusUploadManager(error.name+": "+error.message+" | origin: "+origin+"\n"+error.stack)
+    } catch {this.errorLog.log("info","FAILED TO AUTO-REPORT ERROR! (you can ignore this error)")}
 })
 
 this.actionRecorder.push({
@@ -380,6 +396,7 @@ this.actionRecorder.push({
     type:"debugsystem.success"
 })
 
+//LOGIN SYSTEM
 const token = config.token.fromENV ? process.env.TOKEN : config.token.value
 client.login(token)
 this.errorLog.log("debug","login with token")

language/arabic.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"ChilledBroke#9986 & M4#5882",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors": {
         "missingArgsTitle": "قيمة غير صالحة!",
@@ -97,5 +97,39 @@
         "wait":"Please wait!",
         "estimated":"Estimated time",
         "available":"The transcript is available here"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/custom.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"DJdj Development",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Invalid Arguments!",
@@ -97,5 +97,39 @@
         "wait":"Please wait!",
         "estimated":"Estimated time",
         "available":"The transcript is available here"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/czech.json

@@ -1,58 +1,58 @@
 {
-    "_CREDITS":"t0miiis#3022",
+    "_CREDITS":"spyeye_",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
-        "missingArgsTitle":"Neplatny Argument!",
+        "missingArgsTitle":"Neplatný Argument!",
         "missingArgsDescription":"Chybí Argument",
-        "noPermsTitle":"Nemáš práva!",
+        "noPermsTitle":"K tomuto nemáš práva!",
-        "noPermsDescription":"Potřebujes `ADMINISTRATOR`roli nebo byt v listině povolenych roli!",
+        "noPermsDescription":"Potřebuješ `ADMINISTRATOR`roli nebo být na seznamu povolených rolí!",
-        "noPermsDelete":"Pouze Admini muůřou mazat ticket!",
+        "noPermsDelete":"Pouze Admin může vymazat ticket!",
-        "chooseFromListTitle":"Neplatný ID",
+        "chooseFromListTitle":"Neplatné ID",
         "chooseFromListDescription":"Vyber si jedno z ID níže:",
-        "boterror":"Bot Chyba!",
+        "boterror":"Chyba Bota!",
         "notInTicketTitle":"Nejsi v ticketu!",
-        "notInTicketDescription":"Tenhle příkaz nefunguje mimo ticket!",
+        "notInTicketDescription":"Tento příkaz nefunguje mimo ticket!",
-        "ticketDoesntExist":"Tenhle ticket už neexistuje !",
+        "ticketDoesntExist":"Tento ticket už neexistuje!",
-        "roleDoesntExist":"Tenhle role už neexistuje!",
+        "roleDoesntExist":"Tato role už neexistuje!",
-        "anotherOption":"This option is not a ticket but another type!",
+        "anotherOption":"Tato možnost není ticket, ale jiná!",
-        "maxAmountTitle":"Max počet byl dosáhnut!",
+        "maxAmountTitle":"Byl dosáhnut maximální počet",
-        "maxAmountDescription":"Dosáhl jsi max počet povolených ticketu!\nSo nemůžeš si vytvořit nový!",
+        "maxAmountDescription":"Dosáhl jsi maximální počet povolených ticketů!\nTaže si nemůžeš vytvořit nový.",
-        "somethingWentWrong":"**Něco se pokazilo!**\nProsím zkus to jindy!"
+        "somethingWentWrong":"**Něco se pokazilo!**\nProsíme zkuste to později!"
     },
     "commands":{
-        "userAddedTitle":"Přidat {0} do tohohle ticketu!",
+        "userAddedTitle":"Přidat {0} do tohoto ticketu.",
-        "userRemovedTitle":"Odstranit {0} z tohohle ticketu!",
+        "userRemovedTitle":"Odstranit {0} z tohoto ticketu.",
-        "renameTitle":"Změnit jmeno na {0}!",
+        "renameTitle":"Změnit jméno na {0}!",
-        "closeTitle":"Zavři tenhle ticket!",
+        "closeTitle":"Uzavřít tento ticket!",
-        "deleteTitle":"Mažu ticket...",
+        "deleteTitle":"Probíhá vymazání ticketu...",
-        "reopenTitle":"Znovu otevíram ticket",
+        "reopenTitle":"Ticket byl znovu otevřen",
         
         "claimTitle":"Ticket nyní převzal {0}",
-        "unclaimTitle":"Ticket už není převzaný",
+        "unclaimTitle":"Ticket není nadále převzaný",
-        "changeTitle":"Změněn typ ticketu {0}!",
+        "changeTitle":"Typ ticketu byl změněn {0}!",
 
-        "statsTitle":"Tady je info o ticketu {0}!",
+        "statsTitle":"Zde jsou informace o ticketu {0}!",
         "autocloseTitle":"Tento ticketu bude automaticky uzavřen za {0}!",
-        "autocloseRejectTitle":"Tento ticketu už nebude automaticky uzavřen!",
+        "autocloseRejectTitle":"Tento ticket již nebude automaticky uzavřen!",
-        "autocloseWarn":"Toto zavře pouze neaktivní tickety!",
+        "autocloseWarn":"Tato možnost uzavře pouze neaktivní tickety!",
 
-        "goToTicket":"běž do ticketu",
+        "goToTicket":"Jít do ticketu",
-        "ticketWarning":"The embed is in the message below!",
+        "ticketWarning":"Embed se náchází pod touto zprávou.",
-        "maxTicketWarning":"**Warning:** _Můžeš vytvořit pouze {0} v tuhle chvíli!_"
+        "maxTicketWarning":"**Warning:** _V tuto chvíli můžeš vytvořit pouze {0} ticketů_"
     },
     "helpMenu":{
-        "title":"Dostupné příkazy:",
+        "title":"Zde jsou všechny dostupné příkazy:",
-        "header1":"**Běž do {0} pro vytvoření ticketi!**\n\n",
+        "header1":"**Pro vytvoření ticketu bež do {0} **\n\n",
-        "header2":"**Použíj příkaz `/nový` nebo `/ticket` pro vytvoření ticketu**\n\n",
+        "header2":"**Použíj příkaz `/nový` nebo `/ticket` pro vytvoření nového ticketu**\n\n",
 
-        "msgCmd":"Vytvoř embed s tlačíky. (admins only)",
+        "msgCmd":"Vytvoř embed s tlačíky. (Pouze Admin)",
-        "renameCmd":"Přejmenovat ticket. (no spaces)",
+        "renameCmd":"Přejmenovat ticket. (Bez mezer)",
         "closeCmd":"Zavřít ticket.",
         "deleteCmd":"Odstranit ticket.",
         "addCmd":"Pridat uživatele do ticketu.",
         "removeCmd":"Odebrat uživatele z ticketu.",
-        "reopenCmd":"Re-Open a ticket after it was closed.",
+        "reopenCmd":"Znovu otevře ticket, který byl uzavřen.",
         "changeCmd":"Změnit typ ticketu.",
         "claimCmd":"Převzi ticket.",
         "unclaimCmd":"Uvolnit ticket.",
@@ -60,42 +60,76 @@
         "autocloseCmd":"Nastavit automatické uzavření ticketu"
     },
     "buttons":{
-        "close":"Zavřit ticket",
+        "close":"Uzavřít ticket",
         "delete":"Vymazat ticket",
         "reopen":"Znovu otevřít ticket",
-        "closeWithReason":"zavřít s důvodem"
+        "closeWithReason":"Zzavřít s důvodem"
     },
     "messages":{
-        "closedDescription":"Pouze admini muzou zde psát ted!\n\n*Klikni na  tlačítko níže pro smazání nebo pro znovu otevření tohohle ticketu!*",
+        "closedDescription":"Zde mohou psát pouze Admin uživatelé\n\n*Klikni na tlačítko níže pro smazání nebo pro znovu otevření tohoto ticketu!*",
         "createdTitle":"Ticket otevřen!",
         "createdDescription":"Tvůj ticket je vytvořem, můžeš si ho všimnout pomocí pingu!",
 
         "newTicketDmTitle":"Nový ticket!",
-        "closedTicketDmTitle":"Ticket Zavřený!",
+        "closedTicketDmTitle":"Ticket byl Uzavřen!",
-        "deletedTicketDmTitle":"Ticket Odstranen!",
+        "deletedTicketDmTitle":"Ticket byl Odstraněn!",
-        "closedTicketDmDescription":"Tvuj ticket je uzavřen!",
+        "closedTicketDmDescription":"Tvůj ticket je uzavřen!",
-        "deletedTicketDmDescription":"Tvuj ticket byl smazan!",
+        "deletedTicketDmDescription":"Tvůj ticket byl vymazán!",
         "reopenTicketDmTitle":"Ticket je znovu otevřený!",
         "reopenTicketDmDescription":"Tvuj ticket byl znovu ovetřený!",
 
         "chooseCategory":"Vyber si kategorii:",
-        "gettingdeleted":"Ticket bude vymazan...",
+        "gettingdeleted":"Ticket bude vymazán...",
 
-        "none":"žádný",
+        "none":"Žádný",
-        "reason":"důvod",
+        "reason":"Důvod",
-        "createdat":"otevřeno v",
+        "createdat":"Otevřeno v",
-        "openedby":"otevřel",
+        "openedby":"Otevřel",
-        "deletedby":"smazano uzivatelem",
+        "deletedby":"Vymázáno uživatelem",
-        "closedby":"zavreno uzivatelem",
+        "closedby":"Uzavřeno uživatelem",
         
-        "modalreason":"Jakž byl důvod k zavření toho ticketu?",
+        "modalreason":"Zde napiš důvod uzavření tohoto ticketu.",
-        "chooseATicket": "Vyber ticket"
+        "chooseATicket": "Vyber si ticket"
     },
     "transcripts":{
-        "title":"Přepis",
+        "title":"Záznam",
-        "processed":"Tento přepis se zpracoval",
+        "processed":"Tento záznam byl zpracován",
         "wait":"Prosím počkej!",
         "estimated":"Odhadovaný čas",
         "available":"Záloha je uložena zde!"
+    },
+    "stats":{
+        "globalTitle":"Globalní statistiky",
+        "ticketTitle":"Statistiky ticketů pro {0}",
+        "userTitle":"Statistiky uživatele {0}",
+        "systemTitle":"Systémové statistiky",
+        "versionTitle":"Verze bota",
+
+        "ticketsCreated":"Ticket založen",
+        "ticketsClosed":"Ticket uzavřen",
+        "ticketsDeleted":"Ticket vymazán",
+        "ticketsReopened":"Ticket znovu otevřen",
+        "ticketsAutoclosed":"Ticket byl automaticky uzavřen",
+        "transcriptsCreated":"Transcripty vytvořeny",
+        "startupDate":"Datum spuštění",
+        "latestUpdate":"Poslední aktualizace",
+        "ticketCreatedOn":"Ticket vytvořen dne",
+        "ticketCreatedBy":"Ticket vytvořil",
+        "messagesSent":"Zpráva odeslána",
+        "status":"Status",
+        "participants":"Účastníci",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Uživatel",
+            "open":"Otevřít",
+            "reopened":"Znovu Otevřít",
+            "closed":"Uzavřít",
+            "autoclosed":"Automaticky uzavřen"
+        },
+
+        "errorUserNotFound":"Tento uživatel není v databázi statistik k nalezení!"
     }
 }

language/danish.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"the_gamer#5095",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors": {
     "missingArgsTitle": "Ugyldigt Argument!",
@@ -97,5 +97,39 @@
     "wait": "Vent venligst!",
     "estimated": "Estimeret tid",
     "available": "Transcriptet er tilgængelig her"
+  },
+  "stats":{
+    "globalTitle":"Globale Statestikker",
+    "ticketTitle":"Ticket Statestikker tilhørende: {0}",
+    "userTitle":"Bruger Statestikker tilhørende:  {0}",
+    "systemTitle":"System Statestikker",
+    "versionTitle":"Bot Version",
+
+    "ticketsCreated":"Tickets Oprettet",
+    "ticketsClosed":"Tickets Lukket",
+    "ticketsDeleted":"Tickets Slettet",
+    "ticketsReopened":"Tickets Genåbnet",
+    "ticketsAutoclosed":"Tickets Autolukket",
+    "transcriptsCreated":"Transcripts Oprettet",
+    "startupDate":"Startup Dato",
+    "latestUpdate":"Seneste Opdatering",
+    "ticketCreatedOn":"Ticket Oprettet Den",
+    "ticketCreatedBy":"Ticket Oprettet Af",
+    "messagesSent":"Beskeder sendt",
+    "status":"Status",
+    "participants":"Deltagere",
+    "role":"Rolle",
+
+    "switches":{
+        "globalAdmin":"Global Admin",
+        "ticketAdmin":"Ticket Admin",
+        "member":"Medlem",
+        "open":"Åben",
+        "reopened":"Genåbnet",
+        "closed":"Lukket",
+        "autoclosed":"Autolukket"
+    },
+
+    "errorUserNotFound":"Denne bruger kan ikke findes i statestik databasen!"
 }
 }

language/dutch.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"DJj123dj#1706",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Onjuiste parameters!",
@@ -97,5 +97,39 @@
         "wait":"Gelieve te wachten!",
         "estimated":"Geschatte tijd",
         "available":"Het transcript is hier beschikbaar"
+    },
+    "stats":{
+        "globalTitle":"Globale Stats",
+        "ticketTitle":"Ticket Stats voor {0}",
+        "userTitle":"User Stats voor {0}",
+        "systemTitle":"Systeem Stats",
+        "versionTitle":"Bot Versie",
+
+        "ticketsCreated":"Tickets Gemaakt",
+        "ticketsClosed":"Tickets Gesloten",
+        "ticketsDeleted":"Tickets Verwijderd",
+        "ticketsReopened":"Tickets Heropend",
+        "ticketsAutoclosed":"Tickets Auto-gesloten",
+        "transcriptsCreated":"Transcripts Gemaakt",
+        "startupDate":"Opstart Datum",
+        "latestUpdate":"Laatste Update",
+        "ticketCreatedOn":"Ticket Gemaakt Op",
+        "ticketCreatedBy":"Ticket Gemaakt Door",
+        "messagesSent":"Berichten Verzonden",
+        "status":"Status",
+        "participants":"Deelnemers",
+        "role":"Rol",
+
+        "switches":{
+            "globalAdmin":"Globale Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Heropend",
+            "closed":"Gesloten",
+            "autoclosed":"Auto-gesloten"
+        },
+
+        "errorUserNotFound":"Deze user kan niet in de database gevonden worden!"
     }
 }

language/english.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"DJdj Development",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Invalid Arguments!",
@@ -97,5 +97,39 @@
         "wait":"Please wait!",
         "estimated":"Estimated time",
         "available":"The transcript is available here"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/french.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Sanke#6086",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Arguments invalides!",
@@ -97,5 +97,39 @@
         "wait":"S'il vous plait, attendez...",
         "estimated":"Temps estime:",
         "available":"La transcript est disponible ici"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/german.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"david.#8276 ",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Ungültiges Argument!",
@@ -97,5 +97,39 @@
         "wait":"Bitte warten!",
         "estimated":"Verbleibende Zeit",
         "available":"Das Transcript ist hier verfügbar"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats für {0}",
+        "userTitle":"NutzerStats für {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets erstellt",
+        "ticketsClosed":"Tickets geschlossen",
+        "ticketsDeleted":"Tickets gelöscht",
+        "ticketsReopened":"Tickets wiedergeöffnet",
+        "ticketsAutoclosed":"Tickets Autogeschlossen",
+        "transcriptsCreated":"Transcripts erstellt",
+        "startupDate":"Start Datum",
+        "latestUpdate":"Letztes Update",
+        "ticketCreatedOn":"Ticket erstellt am",
+        "ticketCreatedBy":"Ticket erstellt von",
+        "messagesSent":"Nachrichten gesendet",
+        "status":"Status",
+        "participants":"Teilnehmer",
+        "role":"Rolle",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Nutzer",
+            "open":"Öffnen",
+            "reopened":"Wiedergeöffnet",
+            "closed":"Geschlossen",
+            "autoclosed":"Autogeschlossen"
+        },
+
+        "errorUserNotFound":"Der Nutzer wurde in der Statistik-Datenbank nicht gefunden!"
     }
 }

language/greek.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"ꙅoᴎɒᎸɘƚꙅ#3744",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Invalid Arguments!",
@@ -88,7 +88,7 @@
         "deletedby":"Διεγράφη απο",
         "closedby":"Έκλεισε από",
         
-        "modalreason":"Ποιός είναι ο λόγος για να κλείσει το εισιτήριο?",
+        "modalreason":"Γιατι να κλείσει το εισιτήριο?",
         "chooseATicket": "Δίαλεξε ενα εισιτήριο"
     },
     "transcripts":{
@@ -97,5 +97,39 @@
         "wait":"Παρακαλώ περιμένετε!",
         "estimated":"Ώρα αναμονής",
         "available":"Το αντίγραφο είναι ανοιχτώ εδώ!"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/hungarian.json

@@ -0,0 +1,135 @@
+{
+    "_CREDITS":"Snowy",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
+
+    "errors":{
+        "missingArgsTitle":"Hibás paraméterek!",
+        "missingArgsDescription":"Hiányzó paraméterek",
+        "noPermsTitle":"Nincs jogosultságod!",
+        "noPermsDescription":"Szükséged van az `Adminisztrátor` jogra, vagy rajta kell lenned az engedélyezett rangok listáján!",
+        "noPermsDelete":"Csak adminok törölhetik a ticketet!",
+        "chooseFromListTitle":"Ismeretlen ID",
+        "chooseFromListDescription":"Válassz egy ID-t az alábbi listából:",
+        "boterror":"Bot Hiba!",
+        "notInTicketTitle":"Nem vagy egy ticketben!",
+        "notInTicketDescription":"Ez a parancs nem működik a ticketeken kívűl!",
+        "ticketDoesntExist":"Ez a ticket már nem létezik!",
+        "roleDoesntExist":"Ez a rang már nem létezik!",
+        "anotherOption":"Ez a választás nem egy ticket, hanem más!",
+        "maxAmountTitle":"Maximum limit elérve!",
+        "maxAmountDescription":"Elérted a maximum engedélyezett ticketek számát!\nSzóval nem tudsz újat csinálni!",
+        "somethingWentWrong":"**Valami balul sült el!**\nKérlek próbáld újra később!"
+    },
+    "commands":{
+        "userAddedTitle":"{0} hozzáadva a tickethez!",
+        "userRemovedTitle":"{0} elvéve a ticketből!",
+        "renameTitle":"Ticket neve megváltoztatva erre: {0}!",
+        "closeTitle":"Ticket bezárva!",
+        "deleteTitle":"Ticket törlése...",
+        "reopenTitle":"Ticket újranyitva!",
+        
+        "claimTitle":"A ticketet igényelte: {0}",
+        "unclaimTitle":"Már senki nem ingényeli a ticketet!",
+        "changeTitle":"Ticket típus megváltoztatva erre: {0}!",
+
+        "statsTitle":"Ticket statisztikák erre: {0}!",
+        "autocloseTitle":"Ez a ticket automatikusan be lesz zárva ennyi idő múlva: {0}!",
+        "autocloseRejectTitle":"Ez a ticket nem lesz automatikusan bezárva!",
+        "autocloseWarn":"Ez csak az inaktív hibajegyeket érinti!",
+
+        "goToTicket":"A tickethez",
+        "ticketWarning":"Az embed az alábbi üzenetben van!",
+        "maxTicketWarning":"**Warning:** _Csak {0} ticketet készíthetsz egy időben!_"
+    },
+    "helpMenu":{
+        "title":"Elérhető parancsok:",
+        "header1":"**Hogy elkészíts egy ticketet, menj ide: {0}!**\n\n",
+        "header2":"**Futtasd a  `/new` vagy `/ticket` parancsot a ticket készítéséhez!**\n\n",
+
+        "msgCmd":"Embed küldése gombokkal. (csak adminok)",
+        "renameCmd":"Ticket átnevezése. (szóköz nélkül)",
+        "closeCmd":"Ticket bezárása.",
+        "deleteCmd":"Ticket törlése.",
+        "addCmd":"Felhasználó hozzáadása a tickethez.",
+        "removeCmd":"Felhasználó elvétele a tickettől.",
+        "reopenCmd":"Ticket újranyitása miután már be lett zárva.",
+        "changeCmd":"Ticket típusának megváltoztatása.",
+        "claimCmd":"Ticket igénylése.",
+        "unclaimCmd":"Ticket igénylésének törlése.",
+        "statsCmd":"Ticket statisztikák megtekintése.",
+        "autocloseCmd":"Ticketek automatikus bezárási idejének beállítása"
+    },
+    "buttons":{
+        "close":"Ticket bezárása",
+        "delete":"Ticket törlése",
+        "reopen":"Ticket újranyitása",
+        "closeWithReason":"Bezárás indokkal"
+    },
+    "messages":{
+        "closedDescription":"Csak adminok tudnak ebben a ticketben beszélni!\n\n*Kattints az alábbi gombokkal hogy töröld vagy újranyisd a ticketet!*",
+        "createdTitle":"Ticket Elkészítve!",
+        "createdDescription":"A ticketet elkészítve, meg tudod találni egy pingel!",
+
+        "newTicketDmTitle":"Új ticket!",
+        "closedTicketDmTitle":"Ticket bezárva!",
+        "deletedTicketDmTitle":"Ticket törölve!",
+        "closedTicketDmDescription":"A ticketed bezárták!",
+        "deletedTicketDmDescription":"A ticketed törölték!",
+        "reopenTicketDmTitle":"Ticket újranyitva!",
+        "reopenTicketDmDescription":"A ticketed újranyitották!",
+
+        "chooseCategory":"válassz egy kategóriát:",
+        "gettingdeleted":"A ticket törölve lesz...",
+
+        "none":"nincs",
+        "reason":"indok",
+        "createdat":"elkészítve ekkor:",
+        "openedby":"nyitotta:",
+        "deletedby":"törölve általa:",
+        "closedby":"bezárva általa:",
+
+        "modalreason":"Mi az indokod a ticket bezárására?",
+        "chooseATicket": "Válassz egy ticketet"
+    },
+    "transcripts":{
+        "title":"Átirat",
+        "processed":"Ez az átirat jelenleg feldolgozás alatt van",
+        "wait":"Kérlek várj!",
+        "estimated":"Becsült idő",
+        "available":"Az átirat itt érhető el"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
+    }
+}

language/indonesian.json

@@ -0,0 +1,135 @@
+{
+    "_CREDITS":"erxg",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
+
+    "errors":{
+        "missingArgsTitle":"Argumen tidak valid!",
+        "missingArgsDescription":"Argumen hilang",
+        "noPermsTitle":"Tidak ada akses!",
+        "noPermsDescription":"Anda memerlukan akses `ADMINISTRATOR` atau berada di dalam peran yang diizinkan!",
+        "noPermsDelete":"Hanya admin yang dapat menghapus tiket!",
+        "chooseFromListTitle":"ID Tidak Valid",
+        "chooseFromListDescription":"Silahkan pilih salah satu id di bawah:",
+        "boterror":"Bot Error!",
+        "notInTicketTitle":"Anda tidak berada di dalam sebuah tiket!",
+        "notInTicketDescription":"Perintah ini tidak bekerja di luar tiket!",
+        "ticketDoesntExist":"Tiket ini sudah tidak ada lagi!",
+        "roleDoesntExist":"Peran ini sudah tidak ada lagi!",
+        "anotherOption":"Opsi ini bukan tiket, melainkan tipe lain!",
+        "maxAmountTitle":"Batas maksimum tercapai!",
+        "maxAmountDescription":"Kamu telah meraih batas maksimum tiket yang diperbolehkan!\nJadi kamu tidak bisa membuat tiket baru!",
+        "somethingWentWrong":"Ada yang salah! Silakan coba lagi nanti!"
+    },
+    "commands":{
+        "userAddedTitle":"Menambah {0} ke tiket ini!",
+        "userRemovedTitle":"Mengeluarkan {0} dari tiket ini!",
+        "renameTitle":"Mengganti nama menjadi {0}!",
+        "closeTitle":"Menutup tiket ini!",
+        "deleteTitle":"Menghapus tiket ini...",
+        "reopenTitle":"Membuka ulang tiket ini!",
+        
+        "claimTitle":"Tiket ini diklaim oleh {0}",
+        "unclaimTitle":"Tiket ini tidak diklaim lagi!",
+        "changeTitle":"Mengganti tipe tiket menjadi {0}!",
+
+        "statsTitle":"Ini adalah status untuk {0}!",
+        "autocloseTitle":"Tiket ini akan tutup otomatis setelah {0}!",
+        "autocloseRejectTitle":"Tiket ini tidak akan tertutup secara otomatis lagi!",
+        "autocloseWarn":"Ini hanya mempengaruhi tiket yang tidak aktif!",
+
+        "goToTicket":"Pergi ke tiket",
+        "ticketWarning":"Sematan tersebut tersedia dalam pesan di bawah ini!",
+        "maxTicketWarning":"**Peringatan:** _Anda hanya bisa membuat {0} tiket dalam satu waktu!_"
+    },
+    "helpMenu":{
+        "title":"Perintah yang tersedia:",
+        "header1":"**Pergi ke {0} untuk membuat tiket!**\n\n",
+        "header2":"**Jalankan perintah `/new` atau `/ticket` untuk membuat tiket!**\n\n",
+
+        "msgCmd":"Munculkan sematan dengan tombol. (hanya admin)",
+        "renameCmd":"Ganti nama tiket. (tanpa spasi)",
+        "closeCmd":"Tutup tiket.",
+        "deleteCmd":"Hapus tiket.",
+        "addCmd":"Tambahkan pengguna ke dalam tiket.",
+        "removeCmd":"Keluarkan pengguna dari tiket.",
+        "reopenCmd":"Buka ulang tiket setelah ditutup.",
+        "changeCmd":"Ganti tipe tiket.",
+        "claimCmd":"Klaim tiket.",
+        "unclaimCmd":"Batalkan klaim tiket.",
+        "statsCmd":"Lihat status tiket.",
+        "autocloseCmd":"Atur timer untuk menutup tiket secara otomatis"
+    },
+    "buttons":{
+        "close":"Tutup tiket",
+        "delete":"Hapus tiket",
+        "reopen":"Buka ulang tiket",
+        "closeWithReason":"Tutup dengan alasan"
+    },
+    "messages":{
+        "closedDescription":"Hanya admin yang dapat berbincang di tiket ini sekarang!\n\n*Tekan tombol di bawah untuk menghapus atau membuka ulang tiket ini!*",
+        "createdTitle":"Tiket dibuat!",
+        "createdDescription":"Tiket anda dibuat, anda dapat mengetahui dengan ping!",
+
+        "newTicketDmTitle":"Tiket baru!",
+        "closedTicketDmTitle":"Tiket ditutup!",
+        "deletedTicketDmTitle":"TIket dihapus!",
+        "closedTicketDmDescription":"Tiket anda ditutup!",
+        "deletedTicketDmDescription":"Tiket anda dihapus!",
+        "reopenTicketDmTitle":"Tiket dibuka kembali!",
+        "reopenTicketDmDescription":"Tiket anda dibuka kembali!",
+
+        "chooseCategory":"Pilih kategori:",
+        "gettingdeleted":"Tiket sedang dihapus...",
+
+        "none":"tidak ada",
+        "reason":"Alasan",
+        "createdat":"dibuat di",
+        "openedby":"dibuka oleh",
+        "deletedby":"dihapus oleh",
+        "closedby":"ditutup oleh",
+
+        "modalreason":"Apa alasan penutupan tiket ini?",
+        "chooseATicket": "Pilih tiket"
+    },
+    "transcripts":{
+        "title":"Transcript",
+        "processed":"Transkrip sedang diproses",
+        "wait":"Mohon tunggu!",
+        "estimated":"Estimasi waktu",
+        "available":"Transkrip tersedia di sini"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
+    }
+}

language/italian.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Maurizio#0268",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Argomenti non validi!",
@@ -97,5 +97,39 @@
         "wait":"Perfavore attendi!",
         "estimated":"Tempo estimato",
         "available":"La trascrizione è disponibile qui"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/norwegian.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"NoOneNook#0266",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Ugyldige argumenter!",
@@ -97,5 +97,39 @@
         "wait":"Vennligst vent!",
         "estimated":"Beregnet tid",
         "available":"Loggfil er tilgjengelig over denne meldingen!"
+    },
+    "stats":{
+        "globalTitle":"Globale Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"Bruker Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Versjon",
+
+        "ticketsCreated":"Tickets Laget",
+        "ticketsClosed":"Tickets Lukket",
+        "ticketsDeleted":"Tickets Slettet",
+        "ticketsReopened":"Tickets Gjenåpnet",
+        "ticketsAutoclosed":"Tickets Auto-lukket",
+        "transcriptsCreated":"Transcripts Opprettet",
+        "startupDate":"Start Dato",
+        "latestUpdate":"Siste Oppdatering",
+        "ticketCreatedOn":"Ticket Laget den",
+        "ticketCreatedBy":"Ticket Laget av",
+        "messagesSent":"Meldinger sendt",
+        "status":"Status",
+        "participants":"Deltakere",
+        "role":"Rolle",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Medlem",
+            "open":"Åpen",
+            "reopened":"Gjenåpnet",
+            "closed":"Lukket",
+            "autoclosed":"Auto-Lukket"
+        },
+
+        "errorUserNotFound":"Denne brukeren kan ikke bli funnet i statistikkdatabasen!"
     }
 }

language/polish.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"MKevas#8311",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Nieprawidłowe argumenty!",
@@ -97,5 +97,39 @@
         "wait":"Proszę czekać!",
         "estimated":"Szacowany czas",
         "available":"Transkrypcja jest dostępna tutaj"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/portuguese.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"QuirAddon#9778",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Argumentos inválidos!",
@@ -97,5 +97,39 @@
         "wait":"Por favor espere!",
         "estimated":"Tempo estimado",
         "available":"A Transcrição está disponível aqui"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/romanian.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Sanke#6086",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Argumente Invalide",
@@ -97,5 +97,39 @@
         "wait":"Te rugam sa astepti!",
         "estimated":"Timp estimat",
         "available":"Transcriptul este disponibil aici"
+    },
+    "stats":{
+        "globalTitle":"Statistici Globale",
+        "ticketTitle":"Statistici Ticket pentru  {0}",
+        "userTitle":"Statistici utilizator pentru {0}",
+        "systemTitle":"Statistici Sistem",
+        "versionTitle":"Versiune Bot",
+
+        "ticketsCreated":"Tickete Create",
+        "ticketsClosed":"Tickets Inchise",
+        "ticketsDeleted":"Tickete Sterse",
+        "ticketsReopened":"Tickete Redeschise",
+        "ticketsAutoclosed":"Tickets Inchise automat",
+        "transcriptsCreated":"Transcript-uri create",
+        "startupDate":"Data startup",
+        "latestUpdate":"Update recent",
+        "ticketCreatedOn":"Ticket creat pe data",
+        "ticketCreatedBy":"Ticket Creat de",
+        "messagesSent":"Mesaje trimise",
+        "status":"Status",
+        "participants":"Participanti",
+        "role":"Rol",
+
+        "switches":{
+            "globalAdmin":"Admin Global",
+            "ticketAdmin":"Admin Ticket",
+            "member":"Membru",
+            "open":"Deschis",
+            "reopened":"Redeschis",
+            "closed":"Inchis",
+            "autoclosed":"Inchis automat"
+        },
+
+        "errorUserNotFound":"Acest utilizator nu poate fi gasit in database-ul nostru!"
     }
 }

language/russian.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Apexo#0723",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Неверные аргументы!",
@@ -97,5 +97,39 @@
         "wait":"Пожайлуста подождите!",
         "estimated":"Оценочное время",
         "available":"Транскрипт здесь доступен"
+    },
+    "stats":{
+        "globalTitle":"Общая статистика",
+        "ticketTitle":"Статистика тикета для {0}",
+        "userTitle":"Статистика пользователя для {0}",
+        "systemTitle":"Системная статистика",
+        "versionTitle":"Версия бота",
+
+        "ticketsCreated":"Тикет создан",
+        "ticketsClosed":"Тикет закрыт",
+        "ticketsDeleted":"Тикет удален",
+        "ticketsReopened":"Тикет переоткрыт",
+        "ticketsAutoclosed":"Тикет автоматически закрыт",
+        "transcriptsCreated":"Транскрипт создан",
+        "startupDate":"Дата запуска",
+        "latestUpdate":"Последнее обновление",
+        "ticketCreatedOn":"Тикет создан",
+        "ticketCreatedBy":"Тикет создан",
+        "messagesSent":"Сообщение отправлено",
+        "status":"Статус",
+        "participants":"Участники",
+        "role":"Роль",
+
+        "switches":{
+            "globalAdmin":"Главная",
+            "ticketAdmin":"Тикет",
+            "member":"Участник",
+            "open":"Открыть",
+            "reopened":"Переоткрытый",
+            "closed":"Закрыт",
+            "autoclosed":"Автоматически закрыт"
+        },
+
+        "errorUserNotFound":"Участник не найден в базе данных статистики!"
     }
 }

language/slashcmds/slash.json

@@ -2,6 +2,7 @@
     "examples":{
         "en-GB":"english",
         "en-US":"english",
+        "no": "Norwegian",
         "nl":"dutch",
         "ro":"romanian",
         "de":"german",
@@ -19,6 +20,7 @@
         "help":{
             "en-GB":"A list of the available commands.",
             "en-US":"A list of the available commands.",
+            "no":"En liste over commands.",
             "nl":"Een lijst met de beschikbare commands.",
             "ro":"O lista a comenzilor disponibile.",
             "de":"Eine Liste der verfügbaren Befehle.",
@@ -32,6 +34,7 @@
         "message":{
             "en-GB":"Spawn an embed with buttons.",
             "en-US":"Spawn an embed with buttons.",
+            "no":"Legg inn en melding i denne kanalen",
             "nl":"Spawn een embed met knoppen.",
             "ro":"Deschide un embed cu butoane.",
             "de":"Sendet ein Embed mit Knöpfen.",
@@ -45,6 +48,7 @@
         "close":{
             "en-GB":"Close a ticket.",
             "en-US":"Close a ticket.",
+            "no":"Lukk ticket.",
             "nl":"Sluit een ticket",
             "ro":"Inchide un ticket.",
             "de":"Schließe ein Ticket.",
@@ -58,6 +62,7 @@
         "delete":{
             "en-GB":"Delete a ticket.",
             "en-US":"Delete a ticket.",
+            "no":"Slett ticket.",
             "nl":"Verwijder een ticket",
             "ro":"Sterge un ticket.",
             "de":"Lösche ein Ticket.",
@@ -71,6 +76,7 @@
         "reopen":{
             "en-GB":"Re-Open a ticket.",
             "en-US":"Re-Open a ticket.",
+            "no":"Gjenåpne ticket.",
             "nl":"Heropen een ticket.",
             "ro":"Re-deschide un ticket.",
             "de":"Wiedereröffnung eines Tickets.",
@@ -84,6 +90,7 @@
         "add":{
             "en-GB":"Add another user to a ticket.",
             "en-US":"Add another user to a ticket.",
+            "no":"Legg til en annen bruker til ticket.",
             "nl":"Voeg een andere user toe aan een ticket.",
             "ro":"Adauga un utilizator la acest ticket.",
             "de":"Füge einen anderen Nutzer zum Ticket hinzu.",
@@ -97,6 +104,7 @@
         "remove":{
             "en-GB":"Remove a user from a ticket.",
             "en-US":"Remove a user from a ticket.",
+            "no":"Fjern en bruker fra ticket.",
             "nl":"Verwijder een user van een ticket.",
             "ro":"Sterge un utilizator dintr-un ticket.",
             "de":"Entferne einen Nutzer von dem Ticket.",
@@ -110,6 +118,7 @@
         "newticket":{
             "en-GB":"Create a ticket",
             "en-US":"Create a ticket",
+            "no":"Lag en ny ticket",
             "nl":"Maak een ticket aan",
             "ro":"Creeaza un ticket.",
             "de":"Erstelle ein Ticket.",
@@ -123,6 +132,7 @@
         "rename":{
             "en-GB":"Rename a ticket channel.",
             "en-US":"Rename a ticket channel.",
+            "no":"Gi nytt navn til ticket kanalen.",
             "nl":"Hernoem een ticket channel.",
             "ro":"Redenumeste un ticket.",
             "de":"Benenne einen Ticket Channel.",
@@ -136,6 +146,7 @@
         "claim":{
             "en-GB":"Claim a ticket.",
             "en-US":"Claim a ticket.",
+            "no":"Overta ticket.",
             "nl":"Claim een ticket.",
             "ro":"  ",
             "de":"  ",
@@ -149,6 +160,7 @@
         "unclaim":{
             "en-GB":"Un-claim a ticket.",
             "en-US":"Un-claim a ticket.",
+            "no":"Frigjør ticket.",
             "nl":"Ontclaim een ticket.",
             "ro":"  ",
             "de":"  ",
@@ -162,6 +174,7 @@
         "category":{
             "en-GB":"Change ticket type.",
             "en-US":"Change ticket type.",
+            "no":"Endre ticket type.",
             "nl":"Verander ticket type.",
             "ro":"  ",
             "de":"  ",

language/slovenian.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"n1kkec#5341",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Napačen argument!",
@@ -97,5 +97,39 @@
         "wait": "Počakajte!",
         "estimated": "Predvideni čas",
         "available": "Prepis je na voljo tukaj"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/spanish.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Redactado#1673 & josuens14#5267",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"¡Argumentos inválidos!",
@@ -97,5 +97,39 @@
         "wait":"¡Por favor, espere!",
         "estimated":"Tiempo estimado",
         "available":"La transcripción estará disponible aquí"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/thai.json

@@ -1,82 +1,82 @@
 {
     "_CREDITS":"Mods HD#0661",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"อาร์กิวเมนต์ไม่ถูกต้อง!",
-        "missingArgsDescription":"อาร์กิวเมนต์ไม่ครบ",
+        "missingArgsDescription":"ขาดอาร์กิวเมนต์",
         "noPermsTitle":"ไม่มีสิทธิ์!",
-        "noPermsDescription":"คุณต้องมีสิทธิ์ ADMINISTRATOR หรืออยู่ในรายชื่อบทบาทที่อนุญาต!",
+        "noPermsDescription":"คุณต้องมีสิทธิ์ `ADMINISTRATOR` หรืออยู่ในรายการบทบาทที่ได้รับอนุญาต!",
         "noPermsDelete":"เฉพาะผู้ดูแลระบบเท่านั้นที่สามารถลบตั๋วได้!",
         "chooseFromListTitle":"ID ไม่ถูกต้อง",
         "chooseFromListDescription":"เลือกหนึ่งใน ID ด้านล่าง:",
         "boterror":"ข้อผิดพลาดของบอท!",
         "notInTicketTitle":"คุณไม่ได้อยู่ในตั๋ว!",
-        "notInTicketDescription":"คำสั่งนี้ไม่สามารถทำงานนอกตั๋วได้!",
+        "notInTicketDescription":"คำสั่งนี้ไม่ทำงานนอกตั๋ว!",
-        "ticketDoesntExist":"ตั๋วนี้ไม่มีอยู่แล้ว!",
+        "ticketDoesntExist":"ตั๋วนี้ไม่มีอีกแล้ว!",
-        "roleDoesntExist":"บทบาทนี้ไม่มีอยู่แล้ว!",
+        "roleDoesntExist":"บทบาทนี้ไม่มีอีกแล้ว!",
         "anotherOption":"ตัวเลือกนี้ไม่ใช่ตั๋ว แต่เป็นประเภทอื่น!",
-        "maxAmountTitle":"จำนวนสูงสุดแล้ว!",
+        "maxAmountTitle":"ถึงจำนวนสูงสุดแล้ว!",
-        "maxAmountDescription":"คุณได้สร้างตั๋วครบจำนวนที่เราให้สร้างไว้แล้ว\nดังนั้นคุณไม่สามารถสร้างตั๋วใหม่ได้!",
+        "maxAmountDescription":"คุณได้ถึงจำนวนสูงสุดของตั๋วที่อนุญาต!\nดังนั้นคุณไม่สามารถสร้างใหม่ได้!",
-        "somethingWentWrong":"เกิดข้อผิดพลาดบางอย่าง!\nโปรดลองอีกครั้งในครั้งถัดไป!"
+        "somethingWentWrong":"**มีบางอย่างผิดพลาด!**\nกรุณาลองอีกครั้งในภายหลัง!"
     },
     "commands":{
-        "userAddedTitle":"เพิ่ม {0} เข้าสู่ตั๋วนี้แล้ว!",
+        "userAddedTitle":"เพิ่ม {0} ในตั๋วนี้!",
-        "userRemovedTitle":"นำ {0} ออกจากตั๋วนี้แล้ว!",
+        "userRemovedTitle":"ลบ {0} ออกจากตั๋วนี้!",
         "renameTitle":"เปลี่ยนชื่อเป็น {0}!",
         "closeTitle":"ปิดตั๋วนี้!",
         "deleteTitle":"กำลังลบตั๋วนี้...",
-        "reopenTitle":"เปิดตั๋วนี้ใหม่!",
+        "reopenTitle":"เปิดตั๋วนี้อีกครั้ง!",
 
-        "claimTitle":"ตั๋วนี้ถูกเรียกเก็บโดย {0}",
+        "claimTitle":"ตั๋วนี้ถูกเรียกขึ้นโดย {0}",
-        "unclaimTitle":"ไม่มีการเรียกเก็บตั๋วนี้อีกต่อไป!",
+        "unclaimTitle":"ตั๋วนี้ไม่ได้ถูกเรียกขึ้นแล้ว!",
         "changeTitle":"เปลี่ยนประเภทตั๋วเป็น {0}!",
 
         "statsTitle":"นี่คือสถิติสำหรับ {0}!",
         "autocloseTitle":"ตั๋วนี้จะถูกปิดอัตโนมัติหลังจาก {0}!",
         "autocloseRejectTitle":"ตั๋วนี้จะไม่ถูกปิดอัตโนมัติอีกต่อไป!",
-        "autocloseWarn":"สิ่งนี้มีผลต่อตั๋วที่ไม่มีการเคลื่อนไหว!",
+        "autocloseWarn":"ส่วนนี้มีผลกับตั๋วที่ไม่ได้ใช้งาน!",
        
-        "goToTicket":"ไปยังตั๋ว",
+        "goToTicket":"ไปที่ตั๋ว",
-        "ticketWarning":"Embed อยู่ในข้อความข้างล่าง",
+        "ticketWarning":"Embed อยู่ในข้อความด้านล่าง!",
-        "maxTicketWarning":"**คำเตือน:** _คุณสามารถสร้างตั๋วได้สูงสุด {0} ตั๋วต่อครั้ง!_"
+        "maxTicketWarning":"**คำเตือน:** _คุณสามารถสร้างได้ {0} ตั๋วในครั้งเดียว!_"       
     },
     "helpMenu":{
-        "title":"คำสั่งที่มีอยู่:",
+        "title":"คำสั่งที่ใช้ได้:",
         "header1":"**ไปที่ {0} เพื่อสร้างตั๋ว!**\n\n",
         "header2":"**ใช้คำสั่ง `/new` หรือ `/ticket` เพื่อสร้างตั๋ว!**\n\n",
        
-        "msgCmd":"แสดง Embed พร้อมปุ่ม (สำหรับแอดมินเท่านั้น)",
+        "msgCmd":"สร้าง embed พร้อมปุ่ม (เฉพาะผู้ดูแลระบบ)",
-        "renameCmd":"เปลี่ยนชื่อตั๋ว (ห้ามมีช่องว่าง)",
+        "renameCmd":"เปลี่ยนชื่อตั๋ว (ไม่มีช่องว่าง)",
         "closeCmd":"ปิดตั๋ว",
         "deleteCmd":"ลบตั๋ว",
-        "addCmd":"เพิ่มผู้ใช้เข้าสู่ตั๋ว",
+        "addCmd":"เพิ่มผู้ใช้ในตั๋ว",
-        "removeCmd":"นำผู้ใช้ออกจากตั๋ว",
+        "removeCmd":"ลบผู้ใช้ออกจากตั๋ว",
-        "reopenCmd":"เปิดตั๋วใหม่หลังจากถูกปิด",
+        "reopenCmd":"เปิดตั๋วอีกครั้งหลังจากถูกปิด",
         "changeCmd":"เปลี่ยนประเภทตั๋ว",
-        "claimCmd":"เรียกเก็บตั๋ว",
+        "claimCmd":"เรียกขึ้นตั๋ว",
-        "unclaimCmd":"ยกเลิกการเรียกเก็บตั๋ว",
+        "unclaimCmd":"ยกเลิกการเรียกขึ้นตั๋ว",
-        "statsCmd":"ดูสถิติของตั๋ว",
+        "statsCmd":"ดูสถิติตั๋ว",
-        "autocloseCmd":"ตั้งเวลาปิดตั๋วโดยอัตโนมัติ"
+        "autocloseCmd":"ตั้งค่าการปิดตั๋วอัตโนมัติ"
     },
     "buttons":{
         "close":"ปิดตั๋ว",
         "delete":"ลบตั๋ว",
-        "reopen":"เปิดตั๋วใหม่",
+        "reopen":"เปิดตั๋วอีกครั้ง",
-        "closeWithReason":"ปิดตั๋วพร้อมเหตุผล"
+        "closeWithReason":"ปิดด้วยเหตุผล"       
     },
     "messages":{
-        "closedDescription":"ตอนนี้เฉพาะผู้ดูแลเท่านั้นที่สามารถพูดได้ในตั๋วนี้!\n\n*คลิกที่ปุ่มด้านล่างเพื่อลบหรือเปิดตั๋วใหม่!*",
+        "closedDescription":"เฉพาะผู้ดูแลระบบเท่านั้นที่สามารถพูดคุยในตั๋วนี้ได้!\n\n*คลิกที่ปุ่มด้านล่างเพื่อลบหรือเปิดตั๋วนี้อีกครั้ง!*",
         "createdTitle":"สร้างตั๋วแล้ว!",
-        "createdDescription":"ตั๋วของคุณถูกสร้างเรียบร้อยแล้ว คุณจะได้รับการแจ้งเตือนด้วยการพิมพ์ข้อความด้วย @ ตามตั๋วของคุณ!",
+        "createdDescription":"ตั๋วของคุณถูกสร้างแล้ว คุณสามารถตรวจสอบได้จากการแจ้งเตือน!",
        
         "newTicketDmTitle":"ตั๋วใหม่!",
-        "closedTicketDmTitle":"ตั๋วถูกปิด!",
+        "closedTicketDmTitle":"ปิดตั๋ว!",
-        "deletedTicketDmTitle":"ตั๋วถูกลบ!",
+        "deletedTicketDmTitle":"ลบตั๋ว!",
         "closedTicketDmDescription":"ตั๋วของคุณถูกปิด!",
         "deletedTicketDmDescription":"ตั๋วของคุณถูกลบ!",
-        "reopenTicketDmTitle":"ตั๋วถูกเปิดใหม่!",
+        "reopenTicketDmTitle":"เปิดตั๋วอีกครั้ง!",
-        "reopenTicketDmDescription":"ตั๋วของคุณถูกเปิดใหม่!",
+        "reopenTicketDmDescription":"ตั๋วของคุณถูกเปิดอีกครั้ง!",
        
         "chooseCategory":"เลือกหมวดหมู่:",
         "gettingdeleted":"กำลังลบตั๋ว...",
@@ -85,17 +85,51 @@
         "reason":"เหตุผล",
         "createdat":"สร้างเมื่อ",
         "openedby":"เปิดโดย",
-        "deletedby":"ลบโดย",
+        "deletedby":"ถูกลบโดย",
-        "closedby":"ปิดโดย",
+        "closedby":"ถูกปิดโดย",
 
-        "modalreason":"เหตุผลที่ต้องการปิดตั๋ว?",
+        "modalreason":"เหตุผลในการปิดตั๋วนี้คืออะไร?",
         "chooseATicket": "เลือกตั๋ว"       
     },
     "transcripts":{
-        "title":"บันทึกข้อความ",
+        "title":"บันทึกการสนทนา",
-        "processed":"กำลังประมวลผลบันทึกข้อความ",
+        "processed":"บันทึกการสนทนากำลังดำเนินการ",
-        "wait":"โปรดรอสักครู่!",
+        "wait":"กรุณารอ!",
         "estimated":"เวลาโดยประมาณ",
-        "available":"บันทึกข้อความพร้อมใช้งานที่นี่"    
+        "available":"บันทึกการสนทนาสามารถใช้งานได้ที่นี่"       
+    },
+    "stats":{
+        "globalTitle":"สถิติทั้งหมด",
+        "ticketTitle":"สถิติห้องติดต่อสำหรับ {0}",
+        "userTitle":"สถิติผู้ใช้สำหรับ {0}",
+        "systemTitle":"สถานะระบบ",
+        "versionTitle":"เวอร์ชั่นของบอท",
+
+        "ticketsCreated":"ห้องติดต่อที่สร้าง",
+        "ticketsClosed":"ห้องติดต่อที่ปิด",
+        "ticketsDeleted":"ห้องติดต่อที่ลบ:",
+        "ticketsReopened":"ห้องติดต่อที่เปิดใหม่",
+        "ticketsAutoclosed":"ห้องติดต่อที่ปิดโดยอัตโนมัติ",
+        "transcriptsCreated":"ทรานสคริปต์ที่สร้าง",
+        "startupDate":"วันที่เริ่มต้น",
+        "latestUpdate":"การอัปเดตล่าสุด",
+        "ticketCreatedOn":"ห้องติดต่อที่สร้างเมื่อ",
+        "ticketCreatedBy":"ห้องติดต่อที่สร้างโดย",
+        "messagesSent":"ข้อความที่ส่ง",
+        "status":"สถานะ",
+        "participants":"ผู้มีส่วนร่วม",
+        "role":"บทบาท",
+    
+        "switches":{
+            "globalAdmin":"ผู้ดูแลทั้งหมด",
+            "ticketAdmin":"ผู้ดูแลห้องติดต่อ",
+            "member":"ผู้ใช้",
+            "open":"เปิด",
+            "reopened":"เปิดใหม่",
+            "closed":"ปิด",
+            "autoclosed":"ปิดโดยอัตโนมัติ"
+        },
+    
+        "errorUserNotFound":"ไม่พบผู้ใช้ในฐานข้อมูลสถิติ!"
     }
 }

language/turkish.json

@@ -1,6 +1,6 @@
 {
     "_CREDITS":"Hydrâelčhâvø#1575",
-    "_INFO":"This file is a translation for open ticket 3.4.0",
+    "_INFO":"This file is a translation for open ticket 3.5.0",
 
     "errors":{
         "missingArgsTitle":"Geçersiz argümanlar!",
@@ -97,5 +97,39 @@
         "wait":"Lütfen Bekleyiniz!",
         "estimated":"Tahmini Süre",
         "available":"Transkript burada mevcuttur"
+    },
+    "stats":{
+        "globalTitle":"Global Stats",
+        "ticketTitle":"Ticket Stats for {0}",
+        "userTitle":"User Stats for {0}",
+        "systemTitle":"System Stats",
+        "versionTitle":"Bot Version",
+
+        "ticketsCreated":"Tickets Created",
+        "ticketsClosed":"Tickets Closed",
+        "ticketsDeleted":"Tickets Deleted",
+        "ticketsReopened":"Tickets Reopened",
+        "ticketsAutoclosed":"Tickets Autoclosed",
+        "transcriptsCreated":"Transcripts Created",
+        "startupDate":"Startup Date",
+        "latestUpdate":"Latest Update",
+        "ticketCreatedOn":"Ticket Created On",
+        "ticketCreatedBy":"Ticket Created By",
+        "messagesSent":"Messages Sent",
+        "status":"Status",
+        "participants":"Participants",
+        "role":"Role",
+
+        "switches":{
+            "globalAdmin":"Global Admin",
+            "ticketAdmin":"Ticket Admin",
+            "member":"Member",
+            "open":"Open",
+            "reopened":"Reopened",
+            "closed":"Closed",
+            "autoclosed":"Autoclosed"
+        },
+
+        "errorUserNotFound":"This user can't be found in the stats database!"
     }
 }

language/ukrainian.json

@@ -0,0 +1,135 @@
+{
+    "_CREDITS":"Anderskiy#4093",
+    "_INFO":"Цей файл є перекладом для open ticket 3.5.0",
+
+    "errors":{
+        "missingArgsTitle":"Невірні аргументи!",
+        "missingArgsDescription":"Відсутні аргументи!",
+        "noPermsTitle":"Відсутні права!",
+        "noPermsDescription":"Вам потрібно право `ADMINISTRATOR` або бути в списку дозволених ролей!",
+        "noPermsDelete":"Тільки адміни можуть видаляти тікети!",
+        "chooseFromListTitle":"Недійсний ID",
+        "chooseFromListDescription":"Виберіть один із наведених нижче id:",
+        "boterror":"Помилка боту!",
+        "notInTicketTitle":"Вас немає в тікеті!",
+        "notInTicketDescription":"Ця команда не працює поза тікетами!",
+        "ticketDoesntExist":"Цей тікет більше не існує!",
+        "roleDoesntExist":"Ця роль більше не існує!",
+        "anotherOption":"Це не є тікетом, а є іншим типом!",
+        "maxAmountTitle":"Досягнуто максимальної кількості!",
+        "maxAmountDescription":"Ви досягли максимально дозволеної кількості тікетів!\nТож ви не можете створити новий!",
+        "somethingWentWrong":"**Щось пішло не так!**\nБудь ласка, спробуйте ще раз!"
+    },
+    "commands":{
+        "userAddedTitle":"Додано {0} до цього тікету!",
+        "userRemovedTitle":"Видалено {0} з цього тікету!",
+        "renameTitle":"Змінено ім'я на {0}!",
+        "closeTitle":"Тікет закритий!",
+        "deleteTitle":"Видаляємо тікет",
+        "reopenTitle":"Знову відкриваємо тікет!",
+        
+        "claimTitle":"Цей тікет узяв {0}",
+        "unclaimTitle":"Цей тікет ніким не зайнятий!",
+        "changeTitle":"Тип тікету змінено на {0}!",
+
+        "statsTitle":"Ось статистика для {0}!",
+        "autocloseTitle":"Цей тікет буде автоматично закрито після {0}!",
+        "autocloseRejectTitle":"Цей тікет більше не закриватиметься автоматично!",
+        "autocloseWarn":"Це стосується лише неактивних тікетів!",
+
+        "goToTicket":"перейти до тікету",
+        "ticketWarning":"Ембед знаходиться в повідомленні нижче!",
+        "maxTicketWarning":"**Попередження:** _Ви можете створити лише стільки квитків за раз: {0}!_"
+    },
+    "helpMenu":{
+        "title":"Доступні команди:",
+        "header1":"**Перейдіть до {0}, щоб створити тікет!**\n\n",
+        "header2":"**Виконайте команду `/new` або `/ticket`, щоб створити тікет!**\n\n",
+
+        "msgCmd":"Створити ембед з кнопками. (тільки адміністратори)",
+        "renameCmd":"Перейменувати тікет. (без пробілів)",
+        "closeCmd":"Закрити тікет.",
+        "deleteCmd":"Видалити тікет.",
+        "addCmd":"Додати користувача до тікету.",
+        "removeCmd":"Видалити користувача з тікету.",
+        "reopenCmd":"Повторне відкриття тікету після його закриття.",
+        "changeCmd":"Змінити тіп тикету.",
+        "claimCmd":"Узяти тікет.",
+        "unclaimCmd":"Відмовитися від тікету.",
+        "statsCmd":"Переглянути статистику тікету.",
+        "autocloseCmd":"Встановіть таймер для автоматичного закриття квитка"
+    },
+    "buttons":{
+        "close":"Закрити тікет",
+        "delete":"Видалити тікет",
+        "reopen":"Відкрити тікет",
+        "closeWithReason":"Закрити з причиною"
+    },
+    "messages":{
+        "closedDescription":"Зараз лише адміністратори можуть говорити в цьому тікеті!\n\n*Натисніть кнопку нижче, щоб видалити або повторно відкрити цей тікет!*",
+        "createdTitle":"Тікет створено!",
+        "createdDescription":"Ваш тікет створено, ви можете визначити його за допомогою пінгу!",
+
+        "newTicketDmTitle":"Новий тікет!",
+        "closedTicketDmTitle":"Тікет закрито!",
+        "deletedTicketDmTitle":"Тікет видалено!",
+        "closedTicketDmDescription":"Твій тікет закрито!",
+        "deletedTicketDmDescription":"Твій тікет видалено!",
+        "reopenTicketDmTitle":"Тікет відкритий!",
+        "reopenTicketDmDescription":"Твій тікет відкритий!",
+
+        "chooseCategory":"виберіть категорію:",
+        "gettingdeleted":"Тікет видаляється...",
+
+        "none":"пусто",
+        "reason":"причина",
+        "createdat":"створений",
+        "openedby":"відкритий",
+        "deletedby":"видалений",
+        "closedby":"закритий",
+
+        "modalreason":"Яка причина закриття цього тікету?",
+        "chooseATicket": "Виберіть тікет"
+    },
+    "transcripts":{
+        "title":"Транскрипція",
+        "processed":"Ця транскрипція обробляється",
+        "wait":"Будь-ласка почекайте!",
+        "estimated":"Розрахунковий час",
+        "available":"Транскрипція доступна тут"
+    },
+    "stats":{
+        "globalTitle":"Загальна статистика",
+        "ticketTitle":"Статистика тікету для {0}",
+        "userTitle":"Статистика корстувача для {0}",
+        "systemTitle":"Системна статистика",
+        "versionTitle":"Версія бота",
+
+        "ticketsCreated":"Тікет створен",
+        "ticketsClosed":"Тікет закрито",
+        "ticketsDeleted":"Тікет видалено",
+        "ticketsReopened":"Тікет перевідкритий",
+        "ticketsAutoclosed":"Тікет автоматично закритий",
+        "transcriptsCreated":"Транскрипт створено",
+        "startupDate":"Дата запуску",
+        "latestUpdate":"Останнє оновлення",
+        "ticketCreatedOn":"Тікет створено",
+        "ticketCreatedBy":"Тікет створено",
+        "messagesSent":"Повідомлення відправлено",
+        "status":"Стан",
+        "participants":"Учасники",
+        "role":"Роль",
+
+        "switches":{
+            "globalAdmin":"Головна",
+            "ticketAdmin":"Тікет",
+            "member":"Учасник",
+            "open":"Відкрити",
+            "reopened":"Перевідкритий",
+            "closed":"Закритий",
+            "autoclosed":"Автоматично закритий"
+        },
+
+        "errorUserNotFound":"Учасник не знайдений у базі даних статистики!"
+    }
+}

package.json

@@ -1,11 +1,11 @@
 {
   "name": "open-ticket",
-  "version": "3.4.0",
+  "version": "3.5.0",
   "description": "This is an open-source discord ticket bot, you can configure it and it comes with cool features like a transcript.",
   "main": "index.js",
   "scripts": {
     "start": "node index.js",
-    "test": "node index.js --devconfig",
+    "test": "node index.js --devconfig --noerrorupload",
     "slashEnable": "node index.js slash enable",
     "slashDisable": "node index.js slash disable",
     "cleardata": "node ./core/dynamicdatabase/cleardata.js"
@@ -13,9 +13,9 @@
   "author": "DJdj Development",
   "license": "ISC",
   "dependencies": {
-    "axios": "^0.27.2",
+    "axios": "^1.6.2",
     "chalk": "^5.0.1",
-    "discord.js": "^14.11.0"
+    "discord.js": "^14.14.1"
   },
   "repository": {
     "type": "git",

transcriptconfig.json

@@ -27,6 +27,10 @@
             "valueTextColor":"#ffffff",
             "hideBackgroundColor":"#40444a",
             "hideTextColor":"#ffffff"
+        },
+        "favicon":{
+            "enableCustomFavicon":false,
+            "imageUrl":"https://transcripts.dj-dj.be/favicon.png"
         }
     }
 }