/////////////////////////////////////// //TICKET CLOSING SYSTEM /////////////////////////////////////// import {opendiscord, api, utilities} from "../index.js" import * as discord from "discord.js" const generalConfig = opendiscord.configs.get("opendiscord:general") const lang = opendiscord.languages const interactiveMsgState = opendiscord.states.get("opendiscord:interactive-message") export async function registerActions(){ opendiscord.actions.add(new api.ODAction("opendiscord:close-ticket")) opendiscord.actions.get("opendiscord:close-ticket").workers.add([ new api.ODWorker("opendiscord:close-ticket",2,async (instance,params,origin,cancel) => { const {guild,channel,user,ticket,reason} = params if (channel.isThread()) throw new api.ODSystemError("Unable to close ticket! Open Ticket doesn't support threads!") await opendiscord.events.get("onTicketClose").emit([ticket,user,channel,reason]) //update ticket ticket.get("opendiscord:closed").value = true ticket.get("opendiscord:closed-by").value = user.id ticket.get("opendiscord:closed-on").value = new Date().getTime() ticket.get("opendiscord:reopened").value = false ticket.get("opendiscord:reopened-by").value = null ticket.get("opendiscord:reopened-on").value = null if (origin == "autoclose") ticket.get("opendiscord:autoclosed").value = true ticket.get("opendiscord:open").value = false ticket.get("opendiscord:busy").value = true //update stats await opendiscord.statistics.get("opendiscord:global").setStat("opendiscord:tickets-closed",1,"increase") await opendiscord.statistics.get("opendiscord:user").setStat("opendiscord:tickets-closed",user.id,1,"increase") //calculate & update category if (typeof params.allowCategoryChange == "boolean" ? params.allowCategoryChange : true){ const categoryResult = await opendiscord.actions.get("opendiscord:calculate-ticket-category").run("close-ticket",{guild,user,option:ticket.option,channel,ticket,currentCategoryId:channel.parentId}) if (categoryResult && categoryResult.shouldChangeCategory && typeof categoryResult.newCategoryId !== "undefined" && typeof categoryResult.newCategoryMode !== "undefined" && typeof categoryResult.newCategory !== "undefined"){ const originalCategoryName = channel.parent?.name ?? "" const newCategoryName = categoryResult.newCategory?.name ?? "" try{ await utilities.timedAwait(channel.setParent(categoryResult.newCategoryId,{lockPermissions:false}),3000,(err) => { process.emit("uncaughtException",new Error("Error: Unable to change channel parent: "+err)) }) ticket.get("opendiscord:category-mode").value = categoryResult.newCategoryMode ticket.get("opendiscord:category").value = categoryResult.newCategoryId }catch(err){ await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:error-channel-category").build("ticket-close",{guild,channel,user,originalCategory:originalCategoryName,newCategory:newCategoryName})).message) opendiscord.log("Unable to move ticket to closed category.","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"categoryid",value:categoryResult.newCategoryId ?? "/"} ]) } } } //update permissions (non-staff => readonly) const permissions: discord.OverwriteResolvable[] = [{ type:discord.OverwriteType.Role, id:guild.roles.everyone.id, allow:[], deny:["ViewChannel","SendMessages","ReadMessageHistory"] }] const globalAdmins = opendiscord.configs.get("opendiscord:general").data.globalAdmins const optionAdmins = ticket.option.get("opendiscord:admins").value const readonlyAdmins = ticket.option.get("opendiscord:admins-readonly").value globalAdmins.forEach((admin) => { permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"], deny:[] }) }) optionAdmins.forEach((admin) => { if (globalAdmins.includes(admin)) return permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"], deny:[] }) }) readonlyAdmins.forEach((admin) => { if (globalAdmins.includes(admin)) return if (optionAdmins.includes(admin)) return permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","ReadMessageHistory"], deny:["SendMessages","AddReactions","AttachFiles","SendPolls"] }) }) ticket.get("opendiscord:participants").value.forEach((participant) => { //all participants that aren't roles/admins => readonly (OR non-viewable when enabled) if (participant.type == "user"){ if (generalConfig.data.system.removeParticipantsOnClose) permissions.push({ type:discord.OverwriteType.Member, id:participant.id, allow:[], deny:["SendMessages","AddReactions","AttachFiles","SendPolls","ViewChannel","ReadMessageHistory"] }) else permissions.push({ type:discord.OverwriteType.Member, id:participant.id, allow:["ViewChannel","ReadMessageHistory"], deny:["SendMessages","AddReactions","AttachFiles","SendPolls"] }) } }) channel.permissionOverwrites.set(permissions) //update ticket message const ticketMessage = await opendiscord.tickets.getTicketMessage(ticket) if (ticketMessage){ try{ ticketMessage.edit((await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket})).message) }catch(e){ opendiscord.log("Unable to edit ticket message on ticket closing!","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"messageid",value:ticketMessage.id}, {key:"option",value:ticket.option.id.value} ]) opendiscord.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException")) } } //reply with new message if (params.sendMessage){ const sentMsg = await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:close-message").build(origin,{guild,channel,user,ticket,reason})).message) if (sentMsg) await interactiveMsgState.setMsgState({channel,message:sentMsg},{ messageType:"close-message", messageOrigin:"other", messageAuthor:user.id, messageReason:reason },false) } ticket.get("opendiscord:busy").value = false await opendiscord.events.get("afterTicketClosed").emit([ticket,user,channel,reason]) //update channel topic await opendiscord.actions.get("opendiscord:update-ticket-topic").run("ticket-action",{guild,channel,user,ticket,sendMessage:false,newTopic:null}) }), new api.ODWorker("opendiscord:discord-logs",1,async (instance,params,origin,cancel) => { const {guild,channel,user,ticket,reason} = params //to logs if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.closing.logs){ const logChannel = opendiscord.posts.get("opendiscord:logs") if (logChannel) logChannel.send(await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-logs").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null})) } //to dm const creator = await opendiscord.tickets.getTicketUser(ticket,"creator") if (creator && generalConfig.data.system.messages.closing.dm) await opendiscord.client.sendUserDm(creator,await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-dm").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null})) }), new api.ODWorker("opendiscord:logs",0,(instance,params,origin,cancel) => { const {guild,channel,user,ticket} = params opendiscord.log(user.displayName+" closed a ticket!","info",[ {key:"user",value:user.username}, {key:"userid",value:user.id,hidden:true}, {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"reason",value:params.reason ?? "/"}, {key:"method",value:origin} ]) }) ]) opendiscord.actions.get("opendiscord:close-ticket").workers.backupWorker = new api.ODWorker("opendiscord:cancel-busy",0,(instance,params) => { //set busy to false in case of crash or cancel params.ticket.get("opendiscord:busy").value = false }) }