/////////////////////////////////////// //TICKET MOVING SYSTEM /////////////////////////////////////// import {openticket, api, utilities} from "../index" import * as discord from "discord.js" const generalConfig = openticket.configs.get("openticket:general") export const registerActions = async () => { openticket.actions.add(new api.ODAction("openticket:move-ticket")) openticket.actions.get("openticket:move-ticket").workers.add([ new api.ODWorker("openticket:move-ticket",2,async (instance,params,source,cancel) => { const {guild,channel,user,ticket,reason,data} = params if (channel.isThread()) throw new api.ODSystemError("Unable to move ticket! Open Ticket doesn't support threads!") await openticket.events.get("onTicketMove").emit([ticket,user,channel,reason]) ticket.option = data //update stats await openticket.stats.get("openticket:global").setStat("openticket:tickets-moved",1,"increase") await openticket.stats.get("openticket:user").setStat("openticket:tickets-moved",user.id,1,"increase") //get new channel properties const channelPrefix = ticket.option.get("openticket:channel-prefix").value const channelSuffix = ticket.get("openticket:channel-suffix").value const channelCategory = ticket.option.get("openticket:channel-category").value const channelBackupCategory = ticket.option.get("openticket:channel-category-backup").value const rawClaimCategory = ticket.option.get("openticket:channel-categories-claimed").value.find((c) => c.user == user.id) const claimCategory = (rawClaimCategory) ? rawClaimCategory.category : null const closeCategory = ticket.option.get("openticket:channel-category-closed").value const channelDescription = ticket.option.get("openticket:channel-description").value const channelName = channelPrefix+channelSuffix //handle category let category: string|null = null let categoryMode: "backup"|"normal"|"closed"|"claimed"|null = null if (claimCategory){ //use claim category category = claimCategory categoryMode = "claimed" }else if (closeCategory != "" && ticket.get("openticket:closed").value){ //use close category category = closeCategory categoryMode = "closed" }else if (channelCategory != ""){ //category enabled const normalCategory = await openticket.client.fetchGuildCategoryChannel(guild,channelCategory) if (!normalCategory){ //default category was not found openticket.log("Ticket Move Error: Unable to find category! #1","error",[ {key:"categoryid",value:channelCategory}, {key:"backup",value:"false"} ]) }else{ //default category was found if (normalCategory.children.cache.size >= 50 && channelBackupCategory != ""){ //use backup category const backupCategory = await openticket.client.fetchGuildCategoryChannel(guild,channelBackupCategory) if (!backupCategory){ //default category was not found openticket.log("Ticket Move Error: Unable to find category! #2","error",[ {key:"categoryid",value:channelBackupCategory}, {key:"backup",value:"true"} ]) }else{ category = backupCategory.id categoryMode = "backup" } }else{ //use default category category = normalCategory.id categoryMode = "normal" } } } try { //only move category when not the same. if (channel.parentId != category) await utilities.timedAwait(channel.setParent(category,{lockPermissions:false}),2500,(err) => { openticket.log("Failed to change channel category on ticket move","error") }) ticket.get("openticket:category-mode").value = categoryMode ticket.get("openticket:category").value = category }catch(e){ openticket.log("Unable to move ticket to 'moved category'!","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"categoryid",value:category ?? "/"} ]) openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException")) } //handle permissions const permissions: discord.OverwriteResolvable[] = [{ type:discord.OverwriteType.Role, id:guild.roles.everyone.id, allow:[], deny:["ViewChannel","SendMessages","ReadMessageHistory"] }] const globalAdmins = openticket.configs.get("openticket:general").data.globalAdmins const optionAdmins = ticket.option.get("openticket:admins").value const readonlyAdmins = ticket.option.get("openticket:admins-readonly").value globalAdmins.forEach((admin) => { permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"], deny:[] }) }) optionAdmins.forEach((admin) => { if (globalAdmins.includes(admin)) return permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"], deny:[] }) }) readonlyAdmins.forEach((admin) => { if (globalAdmins.includes(admin)) return if (optionAdmins.includes(admin)) return permissions.push({ type:discord.OverwriteType.Role, id:admin, allow:["ViewChannel","ReadMessageHistory"], deny:["SendMessages","AddReactions","AttachFiles","SendPolls"] }) }) //transfer all old user-participants over to the new ticket (creator & participants) ticket.get("openticket:participants").value.forEach((p) => { if (p.type == "user") permissions.push({ type:discord.OverwriteType.Member, id:p.id, allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory"], deny:[] }) }) try{ await channel.permissionOverwrites.set(permissions) }catch{ openticket.log("Failed to reset channel permissions on ticket move!","error") } //handle participants const participants: {type:"role"|"user",id:string}[] = [] permissions.forEach((permission,index) => { if (index == 0) return //don't include @everyone const type = (permission.type == discord.OverwriteType.Role) ? "role" : "user" const id = permission.id as string participants.push({type,id}) }) ticket.get("openticket:participants").value = participants ticket.get("openticket:participants").refreshDatabase() //rename channel (and give error when crashed) const originalName = channel.name try{ await utilities.timedAwait(channel.setName(channelName),2500,(err) => { openticket.log("Failed to rename channel on ticket move","error") }) }catch(err){ await channel.send((await openticket.builders.messages.getSafe("openticket:error-channel-rename").build("ticket-move",{guild,channel,user,originalName,newName:channelName})).message) } try{ if (channel.type == discord.ChannelType.GuildText) channel.setTopic(channelDescription) }catch{} //update ticket message const ticketMessage = await openticket.tickets.getTicketMessage(ticket) if (ticketMessage){ try{ ticketMessage.edit((await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})).message) }catch(e){ openticket.log("Unable to edit ticket message on ticket renaming!","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"messageid",value:ticketMessage.id}, {key:"option",value:ticket.option.id.value} ]) openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException")) } } //reply with new message if (params.sendMessage) await channel.send((await openticket.builders.messages.getSafe("openticket:move-message").build(source,{guild,channel,user,ticket,reason,data})).message) ticket.get("openticket:busy").value = false await openticket.events.get("afterTicketMoved").emit([ticket,user,channel,reason]) }), new api.ODWorker("openticket:discord-logs",1,async (instance,params,source,cancel) => { const {guild,channel,user,ticket,reason,data} = params //to logs if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.moving.logs){ const logChannel = openticket.posts.get("openticket:logs") if (logChannel) logChannel.send(await openticket.builders.messages.getSafe("openticket:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"move",reason,additionalData:data})) } //to dm if (generalConfig.data.system.messages.moving.dm) await openticket.client.sendUserDm(user,await openticket.builders.messages.getSafe("openticket:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"move",reason,additionalData:data})) }), new api.ODWorker("openticket:logs",0,(instance,params,source,cancel) => { const {guild,channel,user,ticket} = params openticket.log(user.displayName+" moved a ticket!","info",[ {key:"user",value:user.username}, {key:"userid",value:user.id,hidden:true}, {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"reason",value:params.reason ?? "/"}, {key:"method",value:source} ]) }) ]) openticket.actions.get("openticket:move-ticket").workers.backupWorker = new api.ODWorker("openticket:cancel-busy",0,(instance,params) => { //set busy to false in case of crash or cancel params.ticket.get("openticket:busy").value = false }) }