/////////////////////////////////////// //TICKET CLAIMING SYSTEM /////////////////////////////////////// import {opendiscord, api, utilities, openticketUtils} from "../index.js" import * as discord from "discord.js" const generalConfig = opendiscord.configs.get("opendiscord:general") const interactiveMsgState = opendiscord.states.get("opendiscord:interactive-message") export async function registerActions(){ opendiscord.actions.add(new api.ODAction("opendiscord:claim-ticket")) opendiscord.actions.get("opendiscord:claim-ticket").workers.add([ new api.ODWorker("opendiscord:claim-ticket",2,async (instance,params,origin,cancel) => { const {guild,channel,user,ticket,reason} = params if (channel.isThread()) throw new api.ODSystemError("Unable to claim ticket! Open Ticket doesn't support threads!") await opendiscord.events.get("onTicketClaim").emit([ticket,user,channel,reason]) //update ticket ticket.get("opendiscord:claimed").value = true ticket.get("opendiscord:claimed-by").value = user.id ticket.get("opendiscord:claimed-on").value = new Date().getTime() ticket.get("opendiscord:busy").value = true //update stats await opendiscord.statistics.get("opendiscord:global").setStat("opendiscord:tickets-claimed",1,"increase") await opendiscord.statistics.get("opendiscord:user").setStat("opendiscord:tickets-claimed",user.id,1,"increase") //calculate & update category if (typeof params.allowCategoryChange == "boolean" ? params.allowCategoryChange : true){ const categoryResult = await opendiscord.actions.get("opendiscord:calculate-ticket-category").run("claim-ticket",{guild,user,option:ticket.option,channel,ticket,currentCategoryId:channel.parentId}) if (categoryResult && categoryResult.shouldChangeCategory && typeof categoryResult.newCategoryId !== "undefined" && typeof categoryResult.newCategoryMode !== "undefined" && typeof categoryResult.newCategory !== "undefined"){ const originalCategoryName = channel.parent?.name ?? "" const newCategoryName = categoryResult.newCategory?.name ?? "" try{ await utilities.timedAwait(channel.setParent(categoryResult.newCategoryId,{lockPermissions:false}),3000,(err) => { process.emit("uncaughtException",new Error("Error: Unable to change channel parent: "+err)) }) ticket.get("opendiscord:category-mode").value = categoryResult.newCategoryMode ticket.get("opendiscord:category").value = categoryResult.newCategoryId }catch(err){ const sentMsg = await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:error-channel-category").build("ticket-claim",{guild,channel,user,originalCategory:originalCategoryName,newCategory:newCategoryName})).message) setTimeout(() => {if (sentMsg.deletable) sentMsg.delete()},7000) //autodelete error message opendiscord.log("Unable to move ticket to claimed category.","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"categoryid",value:categoryResult.newCategoryId ?? "/"} ]) } } } //update ticket message (no await) openticketUtils.updateTicketMessage(guild,channel,user,ticket) //reply with new message if (params.sendMessage){ const sentMsg = await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:claim-message").build(origin,{guild,channel,user,ticket,reason})).message) if (sentMsg) await interactiveMsgState.setMsgState({channel,message:sentMsg},{ messageType:"claim-message", messageOrigin:"other", messageAuthor:user.id, messageReason:reason },false) } ticket.get("opendiscord:busy").value = false await opendiscord.events.get("afterTicketClaimed").emit([ticket,user,channel,reason]) //update channel topic await opendiscord.actions.get("opendiscord:update-ticket-topic").run("ticket-action",{guild,channel,user,ticket,sendMessage:false,newTopic:null}) }), new api.ODWorker("opendiscord:discord-logs",1,async (instance,params,origin,cancel) => { const {guild,channel,user,ticket,reason} = params //to logs if (generalConfig.data.logs.enabled && generalConfig.data.logs.logMessages.claiming.logs){ const logChannel = opendiscord.posts.get("opendiscord:logs") if (logChannel) logChannel.send(await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-logs").build(origin,{guild,channel,user,ticket,mode:"claim",reason,additionalData:null})) } //to dm const creator = await opendiscord.tickets.getTicketUser(ticket,"creator") if (creator && generalConfig.data.logs.logMessages.claiming.dm) await opendiscord.client.sendUserDm(creator,await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-dm").build(origin,{guild,channel,user,ticket,mode:"claim",reason,additionalData:null})) }), new api.ODWorker("opendiscord:logs",0,(instance,params,origin,cancel) => { const {guild,channel,user,ticket} = params opendiscord.log(user.displayName+" claimed a ticket!","info",[ {key:"user",value:user.username}, {key:"userid",value:user.id,hidden:true}, {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"reason",value:params.reason ?? "/"}, {key:"method",value:origin} ]) }) ]) opendiscord.actions.get("opendiscord:claim-ticket").workers.backupWorker = new api.ODWorker("opendiscord:cancel-busy",0,(instance,params) => { //set busy to false in case of crash or cancel params.ticket.get("opendiscord:busy").value = false }) }