/////////////////////////////////////// //TICKET PINNING SYSTEM /////////////////////////////////////// import {openticket, api, utilities} from "../index" import * as discord from "discord.js" const generalConfig = openticket.configs.get("openticket:general") export const registerActions = async () => { openticket.actions.add(new api.ODAction("openticket:pin-ticket")) openticket.actions.get("openticket:pin-ticket").workers.add([ new api.ODWorker("openticket:pin-ticket",2,async (instance,params,source,cancel) => { const {guild,channel,user,ticket,reason} = params if (channel.isThread()) throw new api.ODSystemError("Unable to pin ticket! Open Ticket doesn't support threads!") await openticket.events.get("onTicketPin").emit([ticket,user,channel,reason]) //update ticket ticket.get("openticket:pinned").value = true ticket.get("openticket:pinned-by").value = user.id ticket.get("openticket:pinned-on").value = new Date().getTime() ticket.get("openticket:busy").value = true //update stats await openticket.stats.get("openticket:global").setStat("openticket:tickets-pinned",1,"increase") await openticket.stats.get("openticket:user").setStat("openticket:tickets-pinned",user.id,1,"increase") //move to top of category if (channel.parent){ await channel.setPosition(0,{reason:"Ticket Pinned!"}) } //rename channel (and give error when crashed) const originalName = channel.name const newName = "📌"+channel.name try{ await utilities.timedAwait(channel.setName(newName),2500,(err) => { openticket.log("Failed to rename channel on ticket pin","error") }) }catch(err){ await channel.send((await openticket.builders.messages.getSafe("openticket:error-channel-rename").build("ticket-pin",{guild,channel,user,originalName,newName})).message) } //update ticket message const ticketMessage = await openticket.tickets.getTicketMessage(ticket) if (ticketMessage){ try{ ticketMessage.edit((await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})).message) }catch(e){ openticket.log("Unable to edit ticket message on ticket pinning!","error",[ {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"message",value:ticketMessage.id}, {key:"option",value:ticket.option.id.value} ]) openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException")) } } //reply with new message if (params.sendMessage) await channel.send((await openticket.builders.messages.getSafe("openticket:pin-message").build(source,{guild,channel,user,ticket,reason})).message) ticket.get("openticket:busy").value = false await openticket.events.get("afterTicketPinned").emit([ticket,user,channel,reason]) }), new api.ODWorker("openticket:discord-logs",1,async (instance,params,source,cancel) => { const {guild,channel,user,ticket,reason} = params //to logs if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.pinning.logs){ const logChannel = openticket.posts.get("openticket:logs") if (logChannel) logChannel.send(await openticket.builders.messages.getSafe("openticket:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"pin",reason,additionalData:null})) } //to dm const creator = await openticket.tickets.getTicketUser(ticket,"creator") if (creator && generalConfig.data.system.messages.pinning.dm) await openticket.client.sendUserDm(creator,await openticket.builders.messages.getSafe("openticket:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"pin",reason,additionalData:null})) }), new api.ODWorker("openticket:logs",0,(instance,params,source,cancel) => { const {guild,channel,user,ticket} = params openticket.log(user.displayName+" pinned a ticket!","info",[ {key:"user",value:user.username}, {key:"userid",value:user.id,hidden:true}, {key:"channel",value:"#"+channel.name}, {key:"channelid",value:channel.id,hidden:true}, {key:"reason",value:params.reason ?? "/"}, {key:"method",value:source} ]) }) ]) } export const registerVerifyBars = async () => { //PIN TICKET TICKET MESSAGE openticket.verifybars.add(new api.ODVerifyBar("openticket:pin-ticket-ticket-message",openticket.builders.messages.getSafe("openticket:verifybar-ticket-message"),!generalConfig.data.system.disableVerifyBars)) openticket.verifybars.get("openticket:pin-ticket-ticket-message").success.add([ new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => { const permissionMode = generalConfig.data.system.permissions.pin if (permissionMode == "none"){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]})) return cancel() }else if (permissionMode == "everyone") return else if (permissionMode == "admin"){ if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]})) return cancel() }else return }else{ if (!instance.guild || !instance.member){ //error instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"})) return cancel() } const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode) if (!role){ //error instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"})) return cancel() } if (!role.members.has(instance.member.id)){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]})) return cancel() }else return } }), new api.ODWorker("openticket:pin-ticket",0,async (instance,params,source,cancel) => { const {guild,channel,user} = instance if (!guild){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user})) return cancel() } const ticket = openticket.tickets.get(channel.id) if (!ticket || channel.isDMBased()){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user})) return cancel() } //return when already pinned if (ticket.get("openticket:pinned").value){ instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild,channel,user,error:openticket.languages.getTranslation("errors.actionInvalid.pin"),layout:"simple"})) return cancel() } //return when busy if (ticket.get("openticket:busy").value){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user})) return cancel() } //start pinning ticket if (params.data == "reason"){ //pin with reason instance.modal(await openticket.builders.modals.getSafe("openticket:pin-ticket-reason").build("ticket-message",{guild,channel,user,ticket})) }else{ //pin without reason await instance.defer("update",false) await openticket.actions.get("openticket:pin-ticket").run("ticket-message",{guild,channel,user,ticket,reason:null,sendMessage:true}) await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})) } }) ]) openticket.verifybars.get("openticket:pin-ticket-ticket-message").failure.add([ new api.ODWorker("openticket:back-to-ticket-message",0,async (instance,params,source,cancel) => { const {guild,channel,user} = instance if (!guild){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user})) return cancel() } const ticket = openticket.tickets.get(channel.id) if (!ticket || channel.isDMBased()){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user})) return cancel() } await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})) }) ]) //PIN TICKET UNPIN MESSAGE openticket.verifybars.add(new api.ODVerifyBar("openticket:pin-ticket-unpin-message",openticket.builders.messages.getSafe("openticket:verifybar-unpin-message"),!generalConfig.data.system.disableVerifyBars)) openticket.verifybars.get("openticket:pin-ticket-unpin-message").success.add([ new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => { const permissionMode = generalConfig.data.system.permissions.pin if (permissionMode == "none"){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]})) return cancel() }else if (permissionMode == "everyone") return else if (permissionMode == "admin"){ if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]})) return cancel() }else return }else{ if (!instance.guild || !instance.member){ //error instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"})) return cancel() } const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode) if (!role){ //error instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"})) return cancel() } if (!role.members.has(instance.member.id)){ //no permissions instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]})) return cancel() }else return } }), new api.ODWorker("openticket:pin-ticket",0,async (instance,params,source,cancel) => { const {guild,channel,user} = instance if (!guild){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user})) return cancel() } const ticket = openticket.tickets.get(channel.id) if (!ticket || channel.isDMBased()){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user})) return cancel() } //return when already pinned if (ticket.get("openticket:pinned").value){ instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild,channel,user,error:openticket.languages.getTranslation("errors.actionInvalid.pin"),layout:"simple"})) return cancel() } //return when busy if (ticket.get("openticket:busy").value){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user})) return cancel() } //start pinning ticket if (params.data == "reason"){ //pin with reason instance.modal(await openticket.builders.modals.getSafe("openticket:pin-ticket-reason").build("unpin-message",{guild,channel,user,ticket})) }else{ //pin without reason await instance.defer("update",false) await openticket.actions.get("openticket:pin-ticket").run("unpin-message",{guild,channel,user,ticket,reason:null,sendMessage:false}) await instance.update(await openticket.builders.messages.getSafe("openticket:pin-message").build("unpin-message",{guild,channel,user,ticket,reason:null})) } }) ]) openticket.verifybars.get("openticket:pin-ticket-unpin-message").failure.add([ new api.ODWorker("openticket:back-to-unpin-message",0,async (instance,params,source,cancel) => { const {guild,channel,user} = instance const {verifybarMessage} = params if (!guild){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user})) return cancel() } const ticket = openticket.tickets.get(channel.id) if (!ticket || channel.isDMBased()){ instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user})) return cancel() } const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3) await instance.update(await openticket.builders.messages.getSafe("openticket:unpin-message").build("other",{guild,channel,user,ticket,reason})) }) ]) openticket.actions.get("openticket:pin-ticket").workers.backupWorker = new api.ODWorker("openticket:cancel-busy",0,(instance,params) => { //set busy to false in case of crash or cancel params.ticket.get("openticket:busy").value = false }) }