/////////////////////////////////////// //TICKET COMMAND /////////////////////////////////////// import {opendiscord, api, utilities, openticketUtils} from "../index.js" import * as discord from "discord.js" const generalConfig = opendiscord.configs.get("opendiscord:general") const lang = opendiscord.languages const panelMsgState = opendiscord.states.get("opendiscord:panel-message") async function checkTicketCreationPerms(instance:api.ODButtonResponderInstance|api.ODDropdownResponderInstance|api.ODModalResponderInstance|api.ODCommandResponderInstance,origin:api.ODActionManagerIdMappings["opendiscord:create-ticket-permissions"]["origin"],guild:discord.Guild,user:discord.User,option:api.ODTicketOption){ //check ticket permissions const permsRes = await opendiscord.actions.get("opendiscord:create-ticket-permissions").run(origin,{guild,user,option}) if (!permsRes.valid && instance.channel){ //error const newOrigin = (origin === "slash" || origin === "text") ? origin : "other" if (permsRes.reason == "blacklist") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-blacklisted").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user})) else if (permsRes.reason == "cooldown") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-cooldown").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,until:permsRes.cooldownUntil})) else if (permsRes.reason == "global-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"global"})) else if (permsRes.reason == "global-user-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"global-user"})) else if (permsRes.reason == "option-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"option"})) else if (permsRes.reason == "option-user-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"option-user"})) else if (permsRes.reason == "custom") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,layout:"simple",error:permsRes.customReason ?? lang.getTranslation("errors.descriptions.unableToCreateTicket")+" `Unknown invalid_permission_reason => no reason specified by plugin`",customTitle:lang.getTranslation("errors.titles.permissionError")})) else await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Unknown invalid_permission reason => calculation failed #1",layout:"advanced"})) return false }else return true } export async function registerCommandResponders(){ //TICKET COMMAND RESPONDER opendiscord.responders.commands.add(new api.ODCommandResponder("opendiscord:ticket",generalConfig.data.prefix,/^ticket/)) opendiscord.responders.commands.get("opendiscord:ticket").workers.add([ new api.ODWorker("opendiscord:ticket",0,async (instance,params,origin,cancel) => { const {user,member,channel,guild} = instance //responder checks const hasPerms = await openticketUtils.replyHasPermissions(instance,origin,"ticket") if (!hasPerms) return cancel() const isInGuild = await openticketUtils.replyIsInGuild(instance,origin) if (!isInGuild || !guild || channel.isDMBased()) return cancel() //get option data const optionId = instance.options.getString("id",true) const option = opendiscord.options.get(optionId) if (!option || !(option instanceof api.ODTicketOption)){ instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user})) return cancel() } //start ticket creation if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){ //SEND MODAL instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build(origin,{guild,channel,user,option})) }else{ //check ticket permissions (modals need check after submit) if (!(await checkTicketCreationPerms(instance,origin,guild,user,option))) return cancel() //CREATE TICKET await instance.defer(true) const res = await opendiscord.actions.get("opendiscord:create-ticket").run(origin,{guild,user,answers:[],option}) if (!res.channel || !res.ticket){ //error await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"})) return cancel() } await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build(origin,{guild,channel:res.channel,user,ticket:res.ticket})) } }), new api.ODWorker("opendiscord:logs",-1,(instance,params,origin,cancel) => { opendiscord.log(instance.user.displayName+" used the 'ticket' command!","info",[ {key:"user",value:instance.user.username}, {key:"userid",value:instance.user.id,hidden:true}, {key:"channelid",value:instance.channel.id,hidden:true}, {key:"method",value:origin} ]) }) ]) } export async function registerButtonResponders(){ //TICKET OPTION BUTTON RESPONDER opendiscord.responders.buttons.add(new api.ODButtonResponder("opendiscord:ticket-option",/^od:ticket-option_/)) opendiscord.responders.buttons.get("opendiscord:ticket-option").workers.add( new api.ODWorker("opendiscord:ticket-option",0,async (instance,params,origin,cancel) => { const {guild,channel,user,message} = instance //check message state const state = await panelMsgState.getMsgState({channel,message}) if (!state){ //TODO TRANSLATION!!! await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"This panel is no longer valid or has expired. Create a new panel using `{0}` to solve the issue. It is normal to receive this error after a major Open Ticket update.".replace("{0}","/panel"),layout:"simple",customTitle:"Message State Expired"})) return cancel() } //responder checks const isInGuild = await openticketUtils.replyIsInGuild(instance,origin) if (!isInGuild || !guild || channel.isDMBased()) return cancel() //get option data const optionId = instance.interaction.customId.split("_")[2] const option = opendiscord.options.get(optionId) if (!option || !(option instanceof api.ODTicketOption)){ instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user})) return cancel() } //start ticket creation if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){ //SEND MODAL instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build("panel-button",{guild,channel,user,option})) }else{ //check ticket permissions (modals need check after submit) if (!(await checkTicketCreationPerms(instance,"panel-button",guild,user,option))) return cancel() //CREATE TICKET await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true) const res = await opendiscord.actions.get("opendiscord:create-ticket").run("panel-button",{guild,user,answers:[],option}) if (!res.channel || !res.ticket){ //error await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"})) return cancel() } if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build("panel-button",{guild,channel:res.channel,user,ticket:res.ticket})) } }) ) } export async function registerDropdownResponders(){ //PANEL DROPDOWN TICKETS DROPDOWN RESPONDER opendiscord.responders.dropdowns.add(new api.ODDropdownResponder("opendiscord:panel-dropdown-tickets",/^od:panel-dropdown_/)) opendiscord.responders.dropdowns.get("opendiscord:panel-dropdown-tickets").workers.add( new api.ODWorker("opendiscord:panel-dropdown-tickets",0,async (instance,params,origin,cancel) => { const {guild,channel,user,message} = instance //check message state const state = await panelMsgState.getMsgState({channel,message}) if (!state){ //TODO TRANSLATION!!! await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"This panel is no longer valid or has expired. Create a new panel using `{0}` to solve the issue. It is normal to receive this error after a major Open Ticket update.".replace("{0}","/panel"),layout:"simple",customTitle:"Message State Expired"})) return cancel() } //responder checks const isInGuild = await openticketUtils.replyIsInGuild(instance,origin) if (!isInGuild || !guild || channel.isDMBased()) return cancel() //get option data const optionId = instance.values.getStringValues()[0].split("_")[2] const option = opendiscord.options.get(optionId) if (!option || !(option instanceof api.ODTicketOption)){ instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user})) return cancel() } //start ticket creation if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){ //SEND MODAL instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build("panel-dropdown",{guild,channel,user,option})) }else{ //check ticket permissions (modals need check after submit) if (!(await checkTicketCreationPerms(instance,"panel-dropdown",guild,user,option))) return cancel() //CREATE TICKET await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true) const res = await opendiscord.actions.get("opendiscord:create-ticket").run("panel-dropdown",{guild,user,answers:[],option}) if (!res.channel || !res.ticket){ //error await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"})) return cancel() } if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build("panel-dropdown",{guild,channel:res.channel,user,ticket:res.ticket})) } //update panel after dropdown usage (reset panel choice) const panel = opendiscord.panels.get(state.data.panelId) if (panel){ const panelMessage = await instance.message.edit((await opendiscord.builders.messages.getSafe("opendiscord:panel").build("auto-update",{guild,channel,user,panel})).message) if (panelMessage) await panelMsgState.setMsgState({channel,message:panelMessage},{ messageOrigin:"auto-update", panelId:panel.id.value, panelOptionIds:panel.get("opendiscord:options").value, panelAutoUpdate:state.data.panelAutoUpdate //same value },panelMessage.flags.has("Ephemeral")) } }) ) } export async function registerModalResponders(){ //TICKET QUESTIONS RESPONDER opendiscord.responders.modals.add(new api.ODModalResponder("opendiscord:ticket-questions",/^od:ticket-questions\|([^|]+)\|([^|]+)/)) opendiscord.responders.modals.get("opendiscord:ticket-questions").workers.add([ new api.ODWorker("opendiscord:ticket-questions",0,async (instance,params,origin,cancel) => { const {guild,channel,user} = instance const match = /^od:ticket-questions\|([^|]+)\|([^|]+)/.exec(instance.interaction.customId) if (!match) return cancel() const optionId = match[1] const originalOrigin = match[2] as ("panel-button"|"panel-dropdown"|"slash"|"text"|"other") //responder checks const isInGuild = await openticketUtils.replyIsInGuild(instance,origin) if (!isInGuild || !guild || !channel || channel.isDMBased()) return cancel() //get option data const option = opendiscord.options.get(optionId) if (!option || !(option instanceof api.ODTicketOption)){ instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel,user:instance.user})) return cancel() } //check ticket permissions (modals need check after submit) if (!(await checkTicketCreationPerms(instance,originalOrigin,guild,user,option))) return cancel() //get answers const answers: api.ODQuestionAnswer[] = [] for (const questionId of option.get("opendiscord:questions").value){ const question = opendiscord.questions.get(questionId) if (!question) continue if (question instanceof api.ODShortQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"short", value:instance.values.getTextField(questionId,false) }) else if (question instanceof api.ODParagraphQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"paragraph", value:instance.values.getTextField(questionId,false) }) else if (question instanceof api.ODDropdownQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"dropdown", value:instance.values.getStringDropdownValues(questionId)[0] ?? null }) else if (question instanceof api.ODRadioSelectQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"radio-select", value:instance.values.getRadioGroup(questionId,false) }) else if (question instanceof api.ODCheckboxSelectQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"checkbox-select", value:(instance.values.getCheckboxGroup(questionId).length > 0) ? instance.values.getCheckboxGroup(questionId).map((opt) => "> "+opt).join("\n") : null }) else if (question instanceof api.ODFileUploadQuestion) answers.push({ id:questionId, name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId, type:"file-upload", files:(instance.values.getUploadedFiles(questionId).length > 0) ? instance.values.getUploadedFiles(questionId).map(({id,url,name,title,description,contentType}) => ({id,url,name,title,description,contentType})) : [] }) } await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true) //CREATE TICKET const res = await opendiscord.actions.get("opendiscord:create-ticket").run(originalOrigin,{guild,user,answers,option}) if (!res.channel || !res.ticket){ //error await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"Unable to receive ticket or channel from callback! #2",layout:"advanced"})) return cancel() } if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build(originalOrigin,{guild,channel:res.channel,user,ticket:res.ticket})) }) ]) }