The most advanced self-hosted ticket bot for Discord
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Open Ticket is the most advanced and customizable Discord ticket bot available. With 350+ configurable settings, you have full control over every aspect of your ticket system! From HTML transcripts and Advanced Plugins to Claiming & Pinning, Questions & Modals, Detailed Statistics, and much more.

The bot is fully translated into 37+ languages and has been battle-tested in large Discord servers.
Need help or want to get involved? Feel free to join our Discord server.

⭐️ Support Open Ticket’s growth by starring this repo! ⭐️

^{❤️ Love Open Ticket? Sponsorships help fuel our HTML transcript servers and future features! ❤️}

--- > **[-> Navigate to (⏱️ Quick Setup)](#️-quick-start-using-interactive-cli-tool)** > **[-> Navigate to (📚 Documentation)](https://otdocs.dj-dj.be)** > **[-> Navigate to (📞 Support Server)](https://discord.dj-dj.be)** ### 📌 Features - **⏳ Quick Setup** - Using the interactive Quick Setup CLI, you can **configure Open Ticket in less than 5min!** - **🦇 Pterodactyl Support** - Open Ticket works perfect on Pterodactyl based panels. [(Download official eggs)](.eggs/README.md) - **💩 No Credits** - Your bot won't contain any form of bloat or credits. It's all yours! - **🔒 Private & Secure** - It has been battletested by thousands of servers and **respects security & privacy.** - **📈 Scalable** - Made to handle huge servers and has already been **tested in servers with 100k members.** - **📄 HTML Transcripts** - The **built-in HTML Transcripts Service** provides beautiful & easy-to-use transcripts. - **✅ Ticket Status** - Close, reopen, delete, claim, pin, rename or move tickets in your server. - **🇬🇧 Translation** - Every message has been translated in more than **37 languages** by our community. - **🎨 Customisation** - More than **200+ settings** are related to customisation & advanced features. - **🖥️ Interactions** - The bot has full support for buttons, dropdowns, slash/text commands & modals. - **∞ Unlimited Possibilities** - Create an infinite amount of tickets, questions & panels. - **📝 Advanced Plugins** - Create advanced plugins or use [**pre-made plugins**](#-plugins) by our community. - **👥 Participants** - Add or remove participants & transfer ownership from one user to another. - **📊 Detailed Statistics** - With more than **50+ statistics** for tickets, users & the server. - **🚫 Blacklist** - Blacklist users to prevent them from creating new tickets. - **🚨 Priorities** - Assign different **priority levels** to tickets to mark them as important. - **❓ Modal Questions** - Give users the ability to **answer questions** in a modal before their ticket is created. - **✨ Commands** - Manage all your tickets with more than 28+ commands. - **🤖 Automation** - Automate ticket handling with **autoclose, autodelete** & slow mode. - **😎 Additional Features** - For some weird reason, the bot also supports Reaction Role & URL Buttons. #### And even more using [pre-made community plugins](#-plugins)! - **💬 Reviews** - Create & manage a support review system. - **📢 Feedback** - Collect feedback & create forms for users to answer. - **⏰ Reminders** - Create & manage customisable reminders. - **🏷️ Tags** - Create tags & answer questions automatically using keywords. - **📝 Forms** - Create advanced forms and automatically ask for repetitive questions. - **🔄 Channel Display** - Create a voice channel with realtime statistics from the ticket system. - **💾 SQLite Database** - Use an `SQLite` database for increased performance. - **🎉 Custom Embeds** - Create your own embeds and send them using a command. - **🎨 Customisation** - Yep, you heard it right. Even more customisation! - **😁 And so much more...** ### ⏱️ Quick Start (Using Interactive CLI Tool) > 1. Download the latest version of Open Ticket on [Github](https://github.com/open-discord-bots/open-ticket). > 2. Make sure Node.js & Npm are installed using `node -v` (minimum `v20`). > 3. Install any required dependencies using `npm install`. > 4. Start the **Quick Setup CLI** using `npm run setup`. > 5. Click on `> ⏱️ Quick Setup` and follow the instructions. > 6. Start the bot using `npm start` or `node index.js` > - If required, the bot will give a report of errors that must be solved. > - Follow the instructions and restart the bot. > 7. Enjoy using Open Ticket! > > #### 🚦 Navigation > **[-> Navigate to (📚 Documentation)](https://otdocs.dj-dj.be)** > **[-> Navigate to (📞 Support Server)](https://discord.dj-dj.be)** > **[-> Navigate to (🧩 Download Plugins)](https://odplugins.dj-dj.be)** > > #### 🖥️ Recommended Hosting > - **A VPS (Virtual Private Server)** - Extra customisation & more stability. Recommended for most servers. > - **Any Pterodactyl-Based Panel** - Easy installation & configuration. ### ❤️ Sponsors Huge thanks to our sponsors for making this project possible. Your support means everything to us.


guillee3	yeeetSK	jacobhumston

**Past Sponsors:**

## 📸 Preview An example of a panel.

## 🛠️ Contributors ### 🖥️ Team & Contributors A list of amazing people who have contributed or provided supported for **Open Ticket** and **Open Discord**.

💻🧩💬 DJj123dj	🧩💬 Guillee3	💬 smetsliam	💬 Frank Vissers	💬 Sanke	🧩 SKaranjaN

### 💬 Translators With the amazing support of our translators, we've been able to translate Open Ticket in more than **37 languages**! #### Categories: - **🟢 Available** - **🤖 Partially Made Using AI** - **🟠 Incomplete** - **🔴 Unavailable/Outdated** |🔍 |Languages (37) |Maintainer (Github/Discord) | |----|---------------------|--------------------------------| |🟢 |🇬🇧 English |djj123dj | |🟢 |🇳🇱 Dutch |djj123dj | |🟢 |🇩🇪 German |benzorich | |🟢 |🇫🇷 French |guillee.3 | |🟢 |🇪🇸 Spanish |redactado & josuens | |🟢 |🇵🇹 Portuguese |quiradon | |🟢 |🇮🇹 Italian |fraden1mvp. & imperatorix_17 | |🟢 |🇸🇪 Swedish |NoOneNook | |🟢 |🇳🇴 Norwegian |NoOneNook | |🟢 |🇹🇭 Thai |modshd | |🟢 |🇮🇳 Hindi |challenger_nova | |🟢 |🇭🇺 Hungarian |kornel0706 | |🟢 |🇮🇩 Indonesian |erxg | |🟢 |🇱🇹 Lithuanian |tsgindrius | |🟢 |🇺🇦 Ukrainian |anderskiy | |🟢 |🇨🇿 Czech |spyeye_ | |🟢 |🇷🇴 Romanian |sankedev | |🟢 |🇩🇰 Danish |the_gamer | |🟢 |🇹🇷 Turkish |palestinian | |🟢 |🇦🇪 Arabic |palestinian | |🟢 |🇵🇱 Polish |danoglez | |🟢 |🇮🇷 Persian |dysashop & zhavis | |🟢 |🇧🇩 Bengali |HanumeshGupta | |🟢 |❓ Catalan |guillee3 | |🟢 |🇨🇳 Traditional Chinese|me.october | |🤖 |🇪🇪 Estonian |iamnotmega | |🤖 |🇫🇮 Finnish |iamnotmega | |🤖 |🇯🇵 Japanese |HanumeshGupta | |🤖 |🇬🇷 Greek |HanumeshGupta | |🤖 |🇸🇮 Slovenian |HanumeshGupta | |🤖 |🇰🇷 Korean |HanumeshGupta | |🤖 |🇮🇳 Tamil |HanumeshGupta | |🤖 |🇨🇳 Simplified Chinese |HanumeshGupta | |🤖 |❓ Kurdish |HanumeshGupta | |🤖 |🇷🇺 Russian |NoOneNook | |🤖 |🇱🇻 Latvian |NoOneNook | |🤖 |🇻🇳 Vietnamese |ngocdiep2006 | ## ⭐️ Star History If you enjoy using Open ticket, **consider starring** this repository. This will help us grow and reach even more people!

## 🧩 Plugins **Download all plugins from our [Official Plugin Repository](https://github.com/open-discord-bots/plugins)!**
> #### ⭐ Featured Plugins (Top 5 Most Used) > **[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/), > [`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/), > [`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/), > [`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/), > [`ot-restrictions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-restrictions/)** #### Categories: - **📄 Example** - These plugins serve as an example or starting template. - **📢 Command** - These plugins add new commands to the bot. - **⚙️ Utility** - These plugins help with utility systems. You might not notice them as a ticket user/admin directly. - **🎨 Customisation** - These plugins add even more customisation to the bot. - **💼 Management** - These plugins add features that help you manage your server or ticket system. - **🤖 Client** - These plugins add features affecting the Discord Client or bot itself. - Please Create a new category when your plugin doesn't fit in one of the available categories. ### 📦 Official *(made by DJdj Development)* |Name |Category |Description | |----------------------------------------------------------------------|----------------------------|-------------------------| |[`example-plugin`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-plugin/) |📄 Example |This is just an example plugin for people that want to create their own plugin. | |[`example-command`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-command/) |📄 Example |Sample custom command using the Open Discord system. | |[`ot-jump-to-top`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-jump-to-top/) |📢 Command |Add a simple command to jump to the top of the ticket. | |[`ot-kill-switch`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-kill-switch/) |📢 Command |Temporarily disable the ticket system using a kill switch. | |[`ot-hosting-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-hosting-status/) |📢 Command |A simple command to send hosting status updates to a channel. | |[`ot-shutdown`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-shutdown/) |📢 Command |A simple command to turn off the bot from a slash command (server & bot owner only). | |[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/) |⚙️ Utility |With this plugin, the database will be an SQLite file. It's a must-have for large servers! | |[`ot-no-slash-clear`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-no-slash-clear/) |⚙️ Utility |Disable the automatic removal of slash commands that aren't used by Open Ticket. | |[`ot-migrate-v3`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-migrate-v3/) |⚙️ Utility |Use this plugin to migrate all tickets from Open Ticket v3 to v4. | |[`ot-ticket-message-extras`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-message-extras/) |🎨 Customisation |A plugin which adds a few little features to the ticket message. | |[`ot-rename-keep-prefix`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-rename-keep-prefix/) |🎨 Customisation |Simple plugin to keep the channel prefix when using the /rename command. | |[`ot-customise-buttons`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-customise-buttons/) |🎨 Customisation |Customise almost all built-in buttons. This includes the claim, reopen, close & delete buttons. | |[`ot-ephemeral-messages`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ephemeral-messages/) |🎨 Customisation |Customise for every messages if it needs to be ephemeral or not. | |[`ot-footers`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-footers/) |🎨 Customisation |A simple plugin to add footers in all Open Ticket embeds. | |[`ot-alt-detector`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-alt-detector/) |💼 Management |Use the discord-alt-detector npm package by DJdj Development in your ticket bot. | |[`ot-embeds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-embeds/) |💼 Management |Create custom premade embeds in the config or use the command to create one from scratch. | |[`ot-move-actions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-move-actions/) |💼 Management |Automatically unclaim/unpin a ticket when it's moved using `/move`. | |[`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/) |💼 Management |Review system for Open Ticket! It is very customisable and has lots of features. | |[`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/) |💼 Management |Use tags to quickly reply with a pre-existing text. | |[`ot-restrictions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-restrictions/) |💼 Management |Restrict which roles can open a specific ticket option. | |[`ot-better-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-better-status/) |🤖 Client |An advanced status plugin to rotate between states. It also allows for the use of variables. | |[`ot-channel-display`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-channel-display/) |🤖 Client |A plugin to show different variables in a voice channel in your server. | |[`ot-vanity`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-vanity/) |🤖 Client |A plugin to detect the vanity status of members in the server and give them exclusive privilleges. | ### ✅ Verified *(made by community)* |Name |Author |Category |Description | |---------------------------------------------------------------------|----------------------------|----------------------------|-------------------------| |[`ot-config-reload`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-config-reload/) |guillee.3 |⚙️ Utility |This plugin adds a new command that allows reloading the Open Ticket config files without the need for a restart. | |[`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/) |an_developer |💼 Management |A plugin to gather feedback of your support service. | |[`ot-assign-role`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-assign-role/) |rapid.fast |💼 Management |This plugin assigns a predefined role to a user upon creating a ticket. | |[`ot-moderation`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-moderation/) |NotMukundOP |💼 Management |A simple moderation plugin for Open Discord with ban, kick & warnings. | |[`ot-template-system`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-template-system/) |DanoGlez |💼 Management |Predefined template system for sending quick messages. | |[`ot-volume-warning`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-volume-warning/) |guillee.3 |💼 Management |Alerts ticket creators when too many tickets are open, indicating possible response delays. | |[`ot-reminders`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reminders/) |guillee.3 |💼 Management |Set reminders that will be sent to a channel every specified time. | |[`ot-ticket-forms`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-forms/) |guillee.3 |💼 Management |An advanced forms plugin for Open Ticket. | |[`ot-followups`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-followups/) |guillee.3 |💼 Management |Send additional follow-up messages to a ticket. | |[`ot-twitch-notifier`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-twitch-notifier/) |guillee.3 |💼 Management |Get notified when your favorite Twitch streamers go live. | |[`ot-translate-cmds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-translate-cmds/) |guillee.3 |🤖 Client |Translate all built-in command names, descriptions & options. | ---

**README.md**
[Changelog](https://otgithub.dj-dj.be/releases) - [Documentation](https://otdocs.dj-dj.be) - [Website](https://openticket.dj-dj.be) - [Support Server](https://discord.dj-dj.be) - [License](./LICENSE.md)
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