Files
open-ticket/src/actions/deleteTicket.ts
T

463 lines
29 KiB
TypeScript

///////////////////////////////////////
//TICKET DELETION SYSTEM
///////////////////////////////////////
import {openticket, api, utilities} from "../index"
import * as discord from "discord.js"
const generalConfig = openticket.configs.get("openticket:general")
export const registerActions = async () => {
openticket.actions.add(new api.ODAction("openticket:delete-ticket"))
openticket.actions.get("openticket:delete-ticket").workers.add([
new api.ODWorker("openticket:delete-ticket",3,async (instance,params,source,cancel) => {
const {guild,channel,user,ticket,reason} = params
if (channel.isThread()) throw new api.ODSystemError("Unable to delete ticket! Open Ticket doesn't support threads!")
await openticket.events.get("onTicketDelete").emit([ticket,user,channel,reason])
//update ticket
ticket.get("openticket:for-deletion").value = true
ticket.get("openticket:busy").value = true
//update ticket message
const ticketMessage = await openticket.tickets.getTicketMessage(ticket)
if (ticketMessage){
try{
ticketMessage.edit((await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket})).message)
}catch(e){
openticket.log("Unable to edit ticket message on ticket deletion!","error",[
{key:"channel",value:"#"+channel.name},
{key:"channelid",value:channel.id,hidden:true},
{key:"messageid",value:ticketMessage.id},
{key:"option",value:ticket.option.id.value}
])
openticket.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
}
}
if (params.sendMessage) await channel.send((await openticket.builders.messages.getSafe("openticket:delete-message").build(source,{guild,channel,user,ticket,reason})).message)
//create transcript
if (!params.withoutTranscript){
const transcriptRes = await openticket.actions.get("openticket:create-transcript").run(source,{guild,channel,user,ticket})
if (typeof transcriptRes.success == "boolean" && !transcriptRes.success && transcriptRes.compiler){
const {compiler} = transcriptRes
await channel.send((await openticket.builders.messages.getSafe("openticket:transcript-error").build(source,{guild,channel,user,ticket,compiler,reason:transcriptRes.errorReason ?? null})).message)
//undo deletion
ticket.get("openticket:for-deletion").value = false
ticket.get("openticket:busy").value = false
openticket.log("Canceled ticket deletion because of transcript system malfunction!","warning",[
{key:"compiler",value:compiler.id.value},
{key:"reason",value:transcriptRes.errorReason ?? "/"},
])
return cancel()
}
}
//update stats
openticket.stats.get("openticket:global").setStat("openticket:tickets-deleted",1,"increase")
openticket.stats.get("openticket:user").setStat("openticket:tickets-deleted",user.id,1,"increase")
//delete ticket from manager
openticket.tickets.remove(ticket.id)
//delete permissions from manager
await (await import("../data/framework/permissionLoader.js")).removeTicketPermissions(ticket)
}),
new api.ODWorker("openticket:discord-logs",2,async (instance,params,source,cancel) => {
//logs before channel deletion => channel might still be used in log embeds
const {guild,channel,user,ticket,reason} = params
//to logs
if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.deleting.logs){
const logChannel = openticket.posts.get("openticket:logs")
if (logChannel) logChannel.send(await openticket.builders.messages.getSafe("openticket:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"delete",reason,additionalData:null}))
}
//to dm
if (generalConfig.data.system.messages.deleting.dm) await openticket.client.sendUserDm(user,await openticket.builders.messages.getSafe("openticket:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"delete",reason,additionalData:null}))
}),
new api.ODWorker("openticket:delete-channel",1,async (instance,params,source,cancel) => {
const {guild,channel,user,ticket,reason} = params
//delete channel & events
await openticket.events.get("onTicketChannelDeletion").emit([ticket,channel,user])
await channel.delete("Ticket Deleted")
await openticket.events.get("afterTicketChannelDeleted").emit([ticket,user])
//delete permissions from manager
await (await import("../data/framework/permissionLoader.js")).removeTicketPermissions(ticket)
await openticket.events.get("afterTicketDeleted").emit([ticket,user,reason])
}),
new api.ODWorker("openticket:logs",0,(instance,params,source,cancel) => {
const {guild,channel,user,ticket} = params
openticket.log(user.displayName+" deleted a ticket!","info",[
{key:"user",value:user.username},
{key:"userid",value:user.id,hidden:true},
{key:"channel",value:"#"+channel.name},
{key:"channelid",value:channel.id,hidden:true},
{key:"reason",value:params.reason ?? "/"},
{key:"method",value:source},
{key:"transcript",value:(!params.withoutTranscript).toString()},
])
})
])
openticket.actions.get("openticket:delete-ticket").workers.backupWorker = new api.ODWorker("openticket:cancel-busy",0,(instance,params) => {
//set busy to false in case of crash or cancel
params.ticket.get("openticket:busy").value = false
params.ticket.get("openticket:for-deletion").value = false
})
}
export const registerVerifyBars = async () => {
//DELETE TICKET TICKET MESSAGE
openticket.verifybars.add(new api.ODVerifyBar("openticket:delete-ticket-ticket-message",openticket.builders.messages.getSafe("openticket:verifybar-ticket-message"),!generalConfig.data.system.disableVerifyBars))
openticket.verifybars.get("openticket:delete-ticket-ticket-message").success.add([
new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
const permissionMode = generalConfig.data.system.permissions.delete
if (permissionMode == "none"){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else if (permissionMode == "everyone") return
else if (permissionMode == "admin"){
if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
return cancel()
}else return
}else{
if (!instance.guild || !instance.member){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
return cancel()
}
const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
if (!role){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
return cancel()
}
if (!role.members.has(instance.member.id)){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else return
}
}),
new api.ODWorker("openticket:delete-ticket",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
//return when busy
if (ticket.get("openticket:busy").value){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
return cancel()
}
//start deleting ticket
if (params.data == "reason"){
//delete with reason
instance.modal(await openticket.builders.modals.getSafe("openticket:delete-ticket-reason").build("ticket-message",{guild,channel,user,ticket}))
}else{
//delete without reason
await instance.defer("update",false)
//don't await DELETE action => else it will update the message after the channel has been deleted
openticket.actions.get("openticket:delete-ticket").run("ticket-message",{guild,channel,user,ticket,reason:null,sendMessage:true,withoutTranscript:(params.data == "no-transcript")})
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
ticket.get("openticket:for-deletion").value = true
await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket}))
}
})
])
openticket.verifybars.get("openticket:delete-ticket-ticket-message").failure.add([
new api.ODWorker("openticket:back-to-ticket-message",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
await instance.update(await openticket.builders.messages.getSafe("openticket:ticket-message").build("other",{guild,channel,user,ticket}))
})
])
//DELETE TICKET CLOSE MESSAGE
openticket.verifybars.add(new api.ODVerifyBar("openticket:delete-ticket-close-message",openticket.builders.messages.getSafe("openticket:verifybar-close-message"),!generalConfig.data.system.disableVerifyBars))
openticket.verifybars.get("openticket:delete-ticket-close-message").success.add([
new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
const permissionMode = generalConfig.data.system.permissions.delete
if (permissionMode == "none"){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else if (permissionMode == "everyone") return
else if (permissionMode == "admin"){
if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
return cancel()
}else return
}else{
if (!instance.guild || !instance.member){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
return cancel()
}
const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
if (!role){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
return cancel()
}
if (!role.members.has(instance.member.id)){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else return
}
}),
new api.ODWorker("openticket:delete-ticket",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
//return when busy
if (ticket.get("openticket:busy").value){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
return cancel()
}
//start deleting ticket
if (params.data == "reason"){
//delete with reason
instance.modal(await openticket.builders.modals.getSafe("openticket:delete-ticket-reason").build("close-message",{guild,channel,user,ticket}))
}else{
//delete without reason
await instance.defer("update",false)
//don't await DELETE action => else it will update the message after the channel has been deleted
openticket.actions.get("openticket:delete-ticket").run("close-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
ticket.get("openticket:for-deletion").value = true
await instance.update(await openticket.builders.messages.getSafe("openticket:delete-message").build("close-message",{guild,channel,user,ticket,reason:null}))
}
})
])
openticket.verifybars.get("openticket:delete-ticket-close-message").failure.add([
new api.ODWorker("openticket:back-to-close-message",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
const {verifybarMessage} = params
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
await instance.update(await openticket.builders.messages.getSafe("openticket:close-message").build("other",{guild,channel,user,ticket,reason}))
})
])
//DELETE TICKET REOPEN MESSAGE
openticket.verifybars.add(new api.ODVerifyBar("openticket:delete-ticket-reopen-message",openticket.builders.messages.getSafe("openticket:verifybar-reopen-message"),!generalConfig.data.system.disableVerifyBars))
openticket.verifybars.get("openticket:delete-ticket-reopen-message").success.add([
new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
const permissionMode = generalConfig.data.system.permissions.delete
if (permissionMode == "none"){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else if (permissionMode == "everyone") return
else if (permissionMode == "admin"){
if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
return cancel()
}else return
}else{
if (!instance.guild || !instance.member){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
return cancel()
}
const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
if (!role){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
return cancel()
}
if (!role.members.has(instance.member.id)){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else return
}
}),
new api.ODWorker("openticket:delete-ticket",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
//return when busy
if (ticket.get("openticket:busy").value){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
return cancel()
}
//start deleting ticket
if (params.data == "reason"){
//delete with reason
instance.modal(await openticket.builders.modals.getSafe("openticket:delete-ticket-reason").build("reopen-message",{guild,channel,user,ticket}))
}else{
//delete without reason
await instance.defer("update",false)
//don't await DELETE action => else it will update the message after the channel has been deleted
openticket.actions.get("openticket:delete-ticket").run("reopen-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
ticket.get("openticket:for-deletion").value = true
await instance.update(await openticket.builders.messages.getSafe("openticket:delete-message").build("reopen-message",{guild,channel,user,ticket,reason:null}))
}
})
])
openticket.verifybars.get("openticket:delete-ticket-reopen-message").failure.add([
new api.ODWorker("openticket:back-to-reopen-message",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
const {verifybarMessage} = params
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
await instance.update(await openticket.builders.messages.getSafe("openticket:reopen-message").build("other",{guild,channel,user,ticket,reason}))
})
])
//DELETE TICKET AUTOCLOSE MESSAGE
openticket.verifybars.add(new api.ODVerifyBar("openticket:delete-ticket-autoclose-message",openticket.builders.messages.getSafe("openticket:verifybar-autoclose-message"),!generalConfig.data.system.disableVerifyBars))
openticket.verifybars.get("openticket:delete-ticket-autoclose-message").success.add([
new api.ODWorker("openticket:permissions",1,async (instance,params,source,cancel) => {
const permissionMode = generalConfig.data.system.permissions.delete
if (permissionMode == "none"){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else if (permissionMode == "everyone") return
else if (permissionMode == "admin"){
if (!openticket.permissions.hasPermissions("support",await openticket.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
return cancel()
}else return
}else{
if (!instance.guild || !instance.member){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
return cancel()
}
const role = await openticket.client.fetchGuildRole(instance.guild,permissionMode)
if (!role){
//error
instance.reply(await openticket.builders.messages.getSafe("openticket:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
return cancel()
}
if (!role.members.has(instance.member.id)){
//no permissions
instance.reply(await openticket.builders.messages.getSafe("openticket:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
return cancel()
}else return
}
}),
new api.ODWorker("openticket:delete-ticket",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
//return when busy
if (ticket.get("openticket:busy").value){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-busy").build("button",{guild,channel,user}))
return cancel()
}
//start deleting ticket
if (params.data == "reason"){
//delete with reason
instance.modal(await openticket.builders.modals.getSafe("openticket:delete-ticket-reason").build("autoclose-message",{guild,channel,user,ticket}))
}else{
//delete without reason
await instance.defer("update",false)
//don't await DELETE action => else it will update the message after the channel has been deleted
openticket.actions.get("openticket:delete-ticket").run("autoclose-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
ticket.get("openticket:for-deletion").value = true
await instance.update(await openticket.builders.messages.getSafe("openticket:delete-message").build("autoclose-message",{guild,channel,user,ticket,reason:null}))
}
})
])
openticket.verifybars.get("openticket:delete-ticket-autoclose-message").failure.add([
new api.ODWorker("openticket:back-to-autoclose-message",0,async (instance,params,source,cancel) => {
const {guild,channel,user} = instance
const {verifybarMessage} = params
if (!guild){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-not-in-guild").build("button",{channel,user}))
return cancel()
}
const ticket = openticket.tickets.get(channel.id)
if (!ticket || channel.isDMBased()){
instance.reply(await openticket.builders.messages.getSafe("openticket:error-ticket-unknown").build("button",{guild,channel,user}))
return cancel()
}
await instance.update(await openticket.builders.messages.getSafe("openticket:autoclose-message").build("other",{guild,channel,user,ticket}))
})
])
}