open-ticket/README.md

🎥 Content Creators

Hey there! We're searching for content creators that would like to create a tutorial or setup guide for Open Ticket!
📌 More Information

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Open Ticket is the most advanced & customisable discord ticket bot available! You are able to customise up to 300+ settings and aspects! This includes Html Transcripts, Advanced Plugins, Custom Embeds, Questions/Modals, Stats & more! The bot is translated in more than 36 Languages and has been battle tested in large Discord servers! If you need any help, feel free to join our discord server!

⭐️ Help us grow by giving a star! ⭐️

📌 Features

• ⏳ Quick Setup - Using the interactive Quick Setup CLI, you can configure Open Ticket in less than 5min!
• 🦇 Pterodactyl Support - Open Ticket works perfect on Pterodactyl based panels. (Download official eggs)
• 💩 No Credits - Your bot won't contain any form of bloat or credits. It's all yours!
• 🔒 Private & Secure - It has been battletested by thousands of servers and respects security & privacy.
• 📈 Scalable - Made to handle huge servers and has already been tested in servers with 100k members.
• 📄 HTML Transcripts - The built-in HTML Transcripts Service provides beautiful & easy-to-use transcripts.
• ✅ Ticket Status - Close, reopen, delete, claim, pin, rename or move tickets in your server.
• 🇬🇧 Translation - Every message has been translated in more than 36 languages by our community.
• 🎨 Customisation - More than 200+ settings are related to customisation & advanced features.
• 🖥️ Interactions - The bot has full support for buttons, dropdowns, slash/text commands & modals.
• ∞ Unlimited Possibilities - Create an infinite amount of tickets, questions & panels.
• 📝 Advanced Plugins - Create advanced plugins or use pre-made plugins by our community.
• 👥 Participants - Add or remove participants & transfer ownership from one user to another.
• 📊 Detailed Statistics - With more than 50+ statistics for tickets, users & the server.
• 🚫 Blacklist - Blacklist users to prevent them from creating new tickets.
• 🚨 Priorities - Assign different priority levels to tickets to mark them as important.
• ❓ Modal Questions - Give users the ability to answer questions in a modal before their ticket is created.
• ✨ Commands - Manage all your tickets with more than 28+ commands.
• 🤖 Automation - Automate ticket handling with autoclose, autodelete & slow mode.
• 😎 Additional Features - For some weird reason, the bot also supports Reaction Role & URL Buttons.

And even more using pre-made community plugins!

• 💬 Reviews - Create & manage a support review system.
• 📢 Feedback - Collect feedback & create forms for users to answer.
• ⏰ Reminders - Create & manage customisable reminders.
• 🏷️ Tags - Create tags & answer questions automatically using keywords.
• 📝 Forms - Create advanced forms and automatically ask for repetitive questions.
• 🔄 Channel Display - Create a voice channel with realtime statistics from the ticket system.
• 💾 SQLite Database - Use an SQLite database for increased performance.
• 🎉 Custom Embeds - Create your own embeds and send them using a command.
• 🎨 Customisation - Yep, you heard it right. Even more customisation!
• 😁 And so much more...

📦 Resources

These resources will help with configuration and usage of the bot:

❤️ Sponsors

A big thanks to all our sponsors! Without them, it wouldn't be possible to create this project!

guillee3

Past Sponsors:

⏱️ Quick Setup (Using CLI)

1. Download the latest version of Open Ticket on Github.
2. Make sure node.js & npm are installed using node -v (minimum v20).
3. Install any required dependencies using npm install.
4. Start the Quick Setup CLI using npm run setup.
5. Click on > ⏱️ Quick Setup and follow the instructions.
6. Start the bot using npm start or node index.js
   • The bot will let you know any existing config errors.
   • Fix these errors and restart the bot.
7. Enjoy using Open Ticket!

📔 Visit Documentation

🖥️ Recommended Hostings

• Any Pterodactyl-Based Panel - Easy installation & configuration.
• A Virtual Private Server (VPS) - Extra customisation & more stability. Recommended for large servers.

❤️ Want to display your hosting here? Contact us in our Discord server!

📸 Preview

🛠️ Contributors

🖥️ Team & Contributors

A list of people that contributed or provided the most support for Open Ticket.

💻 DJj123dj	💬 smetsliam	💬 Frank Vissers	💬 Sanke	🧩 Guillee3

💬 Translators

With the amazing support of our translators, we've been able to translate Open Ticket in more than 36 languages!

Categories:

• 🟢 Available
• ⏳ In Progress (Incomplete)
• 🤖 Made Using AI
• 🟠 Incomplete
• 🔴 Unavailable/Outdated

🔍	Languages (36)	Maintainer (Github/Discord)
🟢	🇬🇧 English	djj123dj
🟢	🇳🇱 Dutch	djj123dj
🟢	🇩🇪 German	benzorich
🟢	🇪🇸 Spanish	redactado & josuens
🟢	🇵🇹 Portuguese	quiradon
🟢	❓ Catalan	guillee3
🟢	🇨🇿 Czech	spyeye_
🟢	🇭🇺 Hungarian	kornel0706
🟢	🇷🇴 Romanian	sankedev
🟢	🇺🇦 Ukrainian	anderskiy
🟢	🇮🇩 Indonesian	erxg
🟢	🇮🇹 Italian	fraden1mvp.
🟢	🇩🇰 Danish	the_gamer
🟢	🇹🇭 Thai	modshd
🟢	🇹🇷 Turkish	palestinian
🟢	🇫🇷 French	guillee.3
🟢	🇦🇪 Arabic	palestinian
🟢	🇮🇳 Hindi	an_developer
🟢	🇱🇹 Lithuanian	tsgindrius
🟢	🇵🇱 Polish	danoglez
🟢	🇳🇴 Norwegian	NoOneNook
🟢	🇸🇪 Swedish	NoOneNook
🟢	🇮🇷 Persian	dysashop & zhavis
🟢	🇧🇩 Bengali	HanumeshGupta
🤖	🇪🇪 Estonian	iamnotmega
🤖	🇫🇮 Finnish	iamnotmega
🤖	🇷🇺 Russian	NoOneNook
🤖	🇱🇻 Latvian	NoOneNook
🤖	🇻🇳 Vietnamese	ngocdiep2006
🤖	🇯🇵 Japanese	HanumeshGupta
🤖	🇬🇷 Greek	HanumeshGupta
🤖	🇸🇮 Slovenian	HanumeshGupta
🤖	🇰🇷 Korean	HanumeshGupta
🤖	🇮🇳 Tamil	HanumeshGupta
🤖	🇨🇳 Simplified Chinese	HanumeshGupta
🤖	❓ Kurdish	HanumeshGupta
🔴	🇨🇳 Traditional Chinese	⭐ Contribute!

⭐️ Star History

If you enjoy using Open ticket, consider starring this repository.
This will help us grow and reach even more people!

🧩 Plugins

Download all plugins from our Official Plugin Repository!

⭐ Featured Plugins (Top 5 Most Used)

ot-sqlite-database, ot-reviews, ot-feedback, ot-tags, ot-config-reload

Categories:

• 📄 Example - These plugins serve as an example or starting template.
• 📢 Command - These plugins add new commands to the bot.
• ⚙️ Utility - These plugins help with utility systems. You might not notice them as a ticket user/admin directly.
• 🎨 Customisation - These plugins add even more customisation to the bot.
• 💼 Management - These plugins add features that help you manage your server or ticket system.
• 🤖 Client - These plugins add features affecting the Discord Client or bot itself.

📦 Official (made by DJdj Development)

Name	Category	Description
example-plugin	📄 Example	This is just an example plugin for people that want to create their own plugin.
example-command	📄 Example	Sample custom command using the Open Discord system.
ot-jump-to-top	📢 Command	Add a simple command to jump to the top of the ticket.
ot-kill-switch	📢 Command	Temporarily disable the ticket system using a kill switch.
od-hosting-status	📢 Command	A simple command to send hosting status updates to a channel.
od-shutdown	📢 Command	A simple command to turn off the bot from a slash command (server & bot owner only).
ot-sqlite-database	⚙️ Utility	With this plugin, the database will be an SQLite file. It's a must-have for large servers!
od-no-slash-clear	⚙️ Utility	Disable the automatic removal of slash commands that aren't used by Open Ticket.
ot-migrate-v3	⚙️ Utility	Use this plugin to migrate all tickets from Open Ticket v3 to v4.
ot-ticket-message-extras	🎨 Customisation	A plugin which adds a few little features to the ticket message.
ot-rename-keep-prefix	🎨 Customisation	Simple plugin to keep the channel prefix when using the /rename command.
ot-customise-buttons	🎨 Customisation	Customise almost all built-in buttons. This includes the claim, reopen, close & delete buttons.
ot-ephemeral-messages	🎨 Customisation	Customise for every messages if it needs to be ephemeral or not.
ot-footers	🎨 Customisation	A simple plugin to add footers in all Open Ticket embeds.
od-alt-detector	💼 Management	Use the discord-alt-detector npm package by DJdj Development in your ticket bot.
ot-embeds	💼 Management	Create custom premade embeds in the config or use the command to create one from scratch.
ot-move-actions	💼 Management	Automatically unclaim/unpin a ticket when it's moved using /move.
ot-reviews	💼 Management	Review system for Open Ticket! It is very customisable and has lots of features.
ot-tags	💼 Management	Use tags to quickly reply with a pre-existing text.
ot-better-status	🤖 Client	An advanced status plugin to rotate between states. It also allows for the use of variables.

✅ Verified (made by community)

Name	Author	Category	Description
ot-config-reload	guillee.3	⚙️ Utility	This plugin adds a new command that allows reloading the Open Ticket config files without the need for a restart.
ot-ticket-forms	guillee.3	💼 Management	An advanced forms plugin for Open Ticket.
ot-feedback	an_developer	💼 Management	A plugin to gather feedback of your support service.
ot-assign-role	rapid.fast	💼 Management	This plugin assigns a predefined role to a user upon creating a ticket.
ot-volume-warning	guillee.3	💼 Management	Alerts ticket creators when too many tickets are open, indicating possible response delays.
od-reminders	guillee.3	💼 Management	Set reminders that will be sent to a channel every specified time.
ot-translate-cmds	guillee.3	🤖 Client	Translate all built-in command names, descriptions & options.

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