335 lines
20 KiB
TypeScript
335 lines
20 KiB
TypeScript
///////////////////////////////////////
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//TICKET CLOSING SYSTEM
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///////////////////////////////////////
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import {opendiscord, api, utilities} from "../index.js"
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import * as discord from "discord.js"
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const generalConfig = opendiscord.configs.get("opendiscord:general")
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const lang = opendiscord.languages
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const interactiveMsgState = opendiscord.states.get("opendiscord:interactive-message")
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export async function registerActions(){
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opendiscord.actions.add(new api.ODAction("opendiscord:close-ticket"))
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opendiscord.actions.get("opendiscord:close-ticket").workers.add([
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new api.ODWorker("opendiscord:close-ticket",2,async (instance,params,origin,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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if (channel.isThread()) throw new api.ODSystemError("Unable to close ticket! Open Ticket doesn't support threads!")
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await opendiscord.events.get("onTicketClose").emit([ticket,user,channel,reason])
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//update ticket
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ticket.get("opendiscord:closed").value = true
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ticket.get("opendiscord:closed-by").value = user.id
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ticket.get("opendiscord:closed-on").value = new Date().getTime()
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ticket.get("opendiscord:reopened").value = false
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ticket.get("opendiscord:reopened-by").value = null
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ticket.get("opendiscord:reopened-on").value = null
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if (origin == "autoclose") ticket.get("opendiscord:autoclosed").value = true
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ticket.get("opendiscord:open").value = false
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ticket.get("opendiscord:busy").value = true
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//update stats
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await opendiscord.statistics.get("opendiscord:global").setStat("opendiscord:tickets-closed",1,"increase")
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await opendiscord.statistics.get("opendiscord:user").setStat("opendiscord:tickets-closed",user.id,1,"increase")
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//update category
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if (typeof params.allowCategoryChange == "boolean" ? params.allowCategoryChange : true){
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const closeCategory = ticket.option.get("opendiscord:channel-category-closed").value
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if (closeCategory !== ""){
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try {
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channel.setParent(closeCategory,{lockPermissions:false})
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ticket.get("opendiscord:category-mode").value = "closed"
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ticket.get("opendiscord:category").value = closeCategory
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}catch(e){
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opendiscord.log("Unable to move ticket to 'closed category'!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"categoryid",value:closeCategory}
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])
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opendiscord.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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}
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//update permissions (non-staff => readonly)
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const permissions: discord.OverwriteResolvable[] = [{
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type:discord.OverwriteType.Role,
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id:guild.roles.everyone.id,
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allow:[],
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deny:["ViewChannel","SendMessages","ReadMessageHistory"]
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}]
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const globalAdmins = opendiscord.configs.get("opendiscord:general").data.globalAdmins
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const optionAdmins = ticket.option.get("opendiscord:admins").value
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const readonlyAdmins = ticket.option.get("opendiscord:admins-readonly").value
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globalAdmins.forEach((admin) => {
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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optionAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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readonlyAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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if (optionAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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})
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ticket.get("opendiscord:participants").value.forEach((participant) => {
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//all participants that aren't roles/admins => readonly (OR non-viewable when enabled)
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if (participant.type == "user"){
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if (generalConfig.data.system.removeParticipantsOnClose) permissions.push({
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type:discord.OverwriteType.Member,
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id:participant.id,
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allow:[],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls","ViewChannel","ReadMessageHistory"]
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})
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else permissions.push({
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type:discord.OverwriteType.Member,
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id:participant.id,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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}
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})
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channel.permissionOverwrites.set(permissions)
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//update ticket message
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const ticketMessage = await opendiscord.tickets.getTicketMessage(ticket)
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if (ticketMessage){
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try{
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ticketMessage.edit((await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket})).message)
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}catch(e){
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opendiscord.log("Unable to edit ticket message on ticket closing!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"messageid",value:ticketMessage.id},
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{key:"option",value:ticket.option.id.value}
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])
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opendiscord.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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//reply with new message
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if (params.sendMessage) await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:close-message").build(origin,{guild,channel,user,ticket,reason})).message)
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ticket.get("opendiscord:busy").value = false
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await opendiscord.events.get("afterTicketClosed").emit([ticket,user,channel,reason])
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//update channel topic
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await opendiscord.actions.get("opendiscord:update-ticket-topic").run("ticket-action",{guild,channel,user,ticket,sendMessage:false,newTopic:null})
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}),
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new api.ODWorker("opendiscord:discord-logs",1,async (instance,params,origin,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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//to logs
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if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.closing.logs){
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const logChannel = opendiscord.posts.get("opendiscord:logs")
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if (logChannel) logChannel.send(await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-logs").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}
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//to dm
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const creator = await opendiscord.tickets.getTicketUser(ticket,"creator")
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if (creator && generalConfig.data.system.messages.closing.dm) await opendiscord.client.sendUserDm(creator,await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-dm").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}),
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new api.ODWorker("opendiscord:logs",0,(instance,params,origin,cancel) => {
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const {guild,channel,user,ticket} = params
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opendiscord.log(user.displayName+" closed a ticket!","info",[
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{key:"user",value:user.username},
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{key:"userid",value:user.id,hidden:true},
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"reason",value:params.reason ?? "/"},
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{key:"method",value:origin}
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])
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})
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])
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opendiscord.actions.get("opendiscord:close-ticket").workers.backupWorker = new api.ODWorker("opendiscord:cancel-busy",0,(instance,params) => {
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//set busy to false in case of crash or cancel
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params.ticket.get("opendiscord:busy").value = false
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})
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}
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export const registerVerifyBars = async () => {
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//CLOSE TICKET TICKET MESSAGE
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opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:close-ticket-ticket-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-ticket-message"),!generalConfig.data.system.disableVerifyBars))
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opendiscord.verifybars.get("opendiscord:close-ticket-ticket-message").success.add([
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new api.ODWorker("opendiscord:close-ticket",0,async (instance,params,origin,cancel) => {
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const {user,member,channel,guild} = instance
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//check permissions
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const permsResult = await opendiscord.permissions.checkCommandPerms(generalConfig.data.system.permissions.close,"support",user,member,channel,guild)
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if (!permsResult.hasPerms){
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if (permsResult.reason == "not-in-server") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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else await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild,channel,user,permissions:["support"]}))
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return cancel()
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}
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//check is in guild/server
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if (!guild){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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//check if ticket exists
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const ticket = opendiscord.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when already closed
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if (ticket.get("opendiscord:closed").value){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,error:lang.getTranslation("errors.actionInvalid.close"),layout:"simple"}))
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return cancel()
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}
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//return when busy
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if (ticket.get("opendiscord:busy").value){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when not allowed because of missing messages
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if (!permsResult.isAdmin && (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage)){
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const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
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if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
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return cancel()
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}
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if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
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return cancel()
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}
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}
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//start closing ticket
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if (params.data == "reason"){
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//close with reason
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instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:close-ticket-reason").build("ticket-message",{guild,channel,user,ticket}))
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}else{
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//close without reason
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await instance.defer("update",false)
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await opendiscord.actions.get("opendiscord:close-ticket").run("ticket-message",{guild,channel,user,ticket,reason:null,sendMessage:true})
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await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket}))
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}
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})
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])
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opendiscord.verifybars.get("opendiscord:close-ticket-ticket-message").failure.add([
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new api.ODWorker("opendiscord:back-to-ticket-message",0,async (instance,params,origin,cancel) => {
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const {guild,channel,user} = instance
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if (!guild){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = opendiscord.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket}))
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})
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])
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//CLOSE TICKET REOPEN MESSAGE
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opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:close-ticket-reopen-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-reopen-message"),!generalConfig.data.system.disableVerifyBars))
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opendiscord.verifybars.get("opendiscord:close-ticket-reopen-message").success.add([
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new api.ODWorker("opendiscord:close-ticket",0,async (instance,params,origin,cancel) => {
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const {user,member,channel,guild} = instance
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//check permissions
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const permsResult = await opendiscord.permissions.checkCommandPerms(generalConfig.data.system.permissions.close,"support",user,member,channel,guild)
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if (!permsResult.hasPerms){
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if (permsResult.reason == "not-in-server") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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else await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild,channel,user,permissions:["support"]}))
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return cancel()
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}
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//check is in guild/server
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if (!guild){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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//check if ticket exists
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const ticket = opendiscord.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when already closed
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if (ticket.get("opendiscord:closed").value){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,error:lang.getTranslation("errors.actionInvalid.close"),layout:"simple"}))
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return cancel()
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}
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//return when busy
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if (ticket.get("opendiscord:busy").value){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
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return cancel()
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}
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//return when not allowed because of missing messages
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if (!permsResult.isAdmin && (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage)){
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const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
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if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
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return cancel()
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}
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if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
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return cancel()
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}
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}
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//start closing ticket
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if (params.data == "reason"){
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//close with reason
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instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:close-ticket-reason").build("reopen-message",{guild,channel,user,ticket}))
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}else{
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//close without reason
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await instance.defer("update",false)
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await opendiscord.actions.get("opendiscord:close-ticket").run("reopen-message",{guild,channel,user,ticket,reason:null,sendMessage:false})
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await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:close-message").build("reopen-message",{guild,channel,user,ticket,reason:null}))
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}
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})
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])
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opendiscord.verifybars.get("opendiscord:close-ticket-reopen-message").failure.add([
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new api.ODWorker("opendiscord:back-to-reopen-message",0,async (instance,params,origin,cancel) => {
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const {guild,channel,user} = instance
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const {verifybarMessage} = params
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if (!guild){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
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return cancel()
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}
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const ticket = opendiscord.tickets.get(channel.id)
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if (!ticket || channel.isDMBased()){
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instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
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return cancel()
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}
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const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
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const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
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await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:reopen-message").build("other",{guild,channel,user,ticket,reason}))
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})
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])
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} |