547 lines
37 KiB
TypeScript
547 lines
37 KiB
TypeScript
///////////////////////////////////////
|
|
//TICKET DELETION SYSTEM
|
|
///////////////////////////////////////
|
|
import {opendiscord, api, utilities} from "../index"
|
|
import * as discord from "discord.js"
|
|
|
|
const generalConfig = opendiscord.configs.get("opendiscord:general")
|
|
const lang = opendiscord.languages
|
|
|
|
export const registerActions = async () => {
|
|
opendiscord.actions.add(new api.ODAction("opendiscord:delete-ticket"))
|
|
opendiscord.actions.get("opendiscord:delete-ticket").workers.add([
|
|
new api.ODWorker("opendiscord:delete-ticket",3,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user,ticket,reason} = params
|
|
if (channel.isThread()) throw new api.ODSystemError("Unable to delete ticket! Open Ticket doesn't support threads!")
|
|
|
|
await opendiscord.events.get("onTicketDelete").emit([ticket,user,channel,reason])
|
|
|
|
//update ticket
|
|
ticket.get("opendiscord:for-deletion").value = true
|
|
ticket.get("opendiscord:busy").value = true
|
|
|
|
//update ticket message
|
|
const ticketMessage = await opendiscord.tickets.getTicketMessage(ticket)
|
|
if (ticketMessage){
|
|
try{
|
|
ticketMessage.edit((await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket})).message)
|
|
}catch(e){
|
|
opendiscord.log("Unable to edit ticket message on ticket deletion!","error",[
|
|
{key:"channel",value:"#"+channel.name},
|
|
{key:"channelid",value:channel.id,hidden:true},
|
|
{key:"messageid",value:ticketMessage.id},
|
|
{key:"option",value:ticket.option.id.value}
|
|
])
|
|
opendiscord.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
|
|
}
|
|
}
|
|
|
|
if (params.sendMessage) await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:delete-message").build(source,{guild,channel,user,ticket,reason})).message)
|
|
|
|
//create transcript
|
|
if (!params.withoutTranscript){
|
|
const transcriptRes = await opendiscord.actions.get("opendiscord:create-transcript").run(source,{guild,channel,user,ticket})
|
|
//transcript failure
|
|
if (typeof transcriptRes.success == "boolean" && !transcriptRes.success && transcriptRes.compiler){
|
|
const {compiler} = transcriptRes
|
|
await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:transcript-error").build(source,{guild,channel,user,ticket,compiler,reason:transcriptRes.errorReason ?? null})).message)
|
|
.catch((reason) => opendiscord.log("Unable to send transcript failure to ticket channel!","error",[{key:"id",value:channel.id}]))
|
|
|
|
//undo deletion
|
|
ticket.get("opendiscord:for-deletion").value = false
|
|
ticket.get("opendiscord:busy").value = false
|
|
opendiscord.log("Canceled ticket deletion because of transcript system malfunction!","warning",[
|
|
{key:"compiler",value:compiler.id.value},
|
|
{key:"reason",value:transcriptRes.errorReason ?? "/"},
|
|
])
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
//update stats
|
|
await opendiscord.stats.get("opendiscord:global").setStat("opendiscord:tickets-deleted",1,"increase")
|
|
await opendiscord.stats.get("opendiscord:user").setStat("opendiscord:tickets-deleted",user.id,1,"increase")
|
|
|
|
//delete ticket from manager
|
|
opendiscord.tickets.remove(ticket.id)
|
|
|
|
//delete permissions from manager
|
|
await (await import("../data/framework/permissionLoader.js")).removeTicketPermissions(ticket)
|
|
}),
|
|
new api.ODWorker("opendiscord:discord-logs",2,async (instance,params,source,cancel) => {
|
|
//logs before channel deletion => channel might still be used in log embeds
|
|
const {guild,channel,user,ticket,reason} = params
|
|
|
|
//to logs
|
|
if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.deleting.logs){
|
|
const logChannel = opendiscord.posts.get("opendiscord:logs")
|
|
if (logChannel) logChannel.send(await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-logs").build(source,{guild,channel,user,ticket,mode:"delete",reason,additionalData:null}))
|
|
}
|
|
|
|
//to dm
|
|
const creator = await opendiscord.tickets.getTicketUser(ticket,"creator")
|
|
if (creator && generalConfig.data.system.messages.deleting.dm) await opendiscord.client.sendUserDm(creator,await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-dm").build(source,{guild,channel,user,ticket,mode:"delete",reason,additionalData:null}))
|
|
}),
|
|
new api.ODWorker("opendiscord:delete-channel",1,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user,ticket,reason} = params
|
|
//delete channel & events
|
|
await opendiscord.events.get("onTicketChannelDeletion").emit([ticket,channel,user])
|
|
await channel.delete("Ticket Deleted").catch((reason) => opendiscord.log("Unable to delete ticket channel!","error",[{key:"id",value:channel.id}]))
|
|
await opendiscord.events.get("afterTicketChannelDeleted").emit([ticket,user])
|
|
|
|
//delete permissions from manager
|
|
await (await import("../data/framework/permissionLoader.js")).removeTicketPermissions(ticket)
|
|
|
|
await opendiscord.events.get("afterTicketDeleted").emit([ticket,user,reason])
|
|
}),
|
|
new api.ODWorker("opendiscord:logs",0,(instance,params,source,cancel) => {
|
|
const {guild,channel,user,ticket} = params
|
|
|
|
opendiscord.log(user.displayName+" deleted a ticket!","info",[
|
|
{key:"user",value:user.username},
|
|
{key:"userid",value:user.id,hidden:true},
|
|
{key:"channel",value:"#"+channel.name},
|
|
{key:"channelid",value:channel.id,hidden:true},
|
|
{key:"reason",value:params.reason ?? "/"},
|
|
{key:"method",value:source},
|
|
{key:"transcript",value:(!params.withoutTranscript).toString()},
|
|
])
|
|
})
|
|
])
|
|
opendiscord.actions.get("opendiscord:delete-ticket").workers.backupWorker = new api.ODWorker("opendiscord:cancel-busy",0,(instance,params) => {
|
|
//set busy to false in case of crash or cancel
|
|
params.ticket.get("opendiscord:busy").value = false
|
|
params.ticket.get("opendiscord:for-deletion").value = false
|
|
})
|
|
}
|
|
|
|
export const registerVerifyBars = async () => {
|
|
//DELETE TICKET TICKET MESSAGE
|
|
opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:delete-ticket-ticket-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-ticket-message"),!generalConfig.data.system.disableVerifyBars))
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-ticket-message").success.add([
|
|
new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
|
|
const permissionMode = generalConfig.data.system.permissions.delete
|
|
|
|
//don't allow deleteWithoutTranscript to non-global-admins when enabled
|
|
if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
if (permissionMode == "none"){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else if (permissionMode == "everyone") return
|
|
else if (permissionMode == "admin"){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}else return
|
|
}else{
|
|
if (!instance.guild || !instance.member){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
const role = await opendiscord.client.fetchGuildRole(instance.guild,permissionMode)
|
|
if (!role){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
if (!role.members.has(instance.member.id)){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else return
|
|
}
|
|
}),
|
|
new api.ODWorker("opendiscord:delete-ticket",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when busy
|
|
if (ticket.get("opendiscord:busy").value){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when not allowed because of missing messages
|
|
if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
|
|
const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
//start deleting ticket
|
|
if (params.data == "reason"){
|
|
//delete with reason
|
|
instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:delete-ticket-reason").build("ticket-message",{guild,channel,user,ticket}))
|
|
}else{
|
|
//delete without reason
|
|
await instance.defer("update",false)
|
|
//don't await DELETE action => else it will update the message after the channel has been deleted
|
|
opendiscord.actions.get("opendiscord:delete-ticket").run("ticket-message",{guild,channel,user,ticket,reason:null,sendMessage:true,withoutTranscript:(params.data == "no-transcript")})
|
|
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
|
|
ticket.get("opendiscord:for-deletion").value = true
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket}))
|
|
}
|
|
})
|
|
])
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-ticket-message").failure.add([
|
|
new api.ODWorker("opendiscord:back-to-ticket-message",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket}))
|
|
})
|
|
])
|
|
|
|
//DELETE TICKET CLOSE MESSAGE
|
|
opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:delete-ticket-close-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-close-message"),!generalConfig.data.system.disableVerifyBars))
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-close-message").success.add([
|
|
new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
|
|
const permissionMode = generalConfig.data.system.permissions.delete
|
|
|
|
//don't allow deleteWithoutTranscript to non-global-admins when enabled
|
|
if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
if (permissionMode == "none"){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else if (permissionMode == "everyone") return
|
|
else if (permissionMode == "admin"){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}else return
|
|
}else{
|
|
if (!instance.guild || !instance.member){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
const role = await opendiscord.client.fetchGuildRole(instance.guild,permissionMode)
|
|
if (!role){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
if (!role.members.has(instance.member.id)){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else return
|
|
}
|
|
}),
|
|
new api.ODWorker("opendiscord:delete-ticket",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when busy
|
|
if (ticket.get("opendiscord:busy").value){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when not allowed because of missing messages
|
|
if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
|
|
const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
//start deleting ticket
|
|
if (params.data == "reason"){
|
|
//delete with reason
|
|
instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:delete-ticket-reason").build("close-message",{guild,channel,user,ticket}))
|
|
}else{
|
|
//delete without reason
|
|
await instance.defer("update",false)
|
|
//don't await DELETE action => else it will update the message after the channel has been deleted
|
|
opendiscord.actions.get("opendiscord:delete-ticket").run("close-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
|
|
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
|
|
ticket.get("opendiscord:for-deletion").value = true
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:delete-message").build("close-message",{guild,channel,user,ticket,reason:null}))
|
|
}
|
|
})
|
|
])
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-close-message").failure.add([
|
|
new api.ODWorker("opendiscord:back-to-close-message",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
const {verifybarMessage} = params
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
|
|
const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
|
|
const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
|
|
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:close-message").build("other",{guild,channel,user,ticket,reason}))
|
|
})
|
|
])
|
|
|
|
//DELETE TICKET REOPEN MESSAGE
|
|
opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:delete-ticket-reopen-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-reopen-message"),!generalConfig.data.system.disableVerifyBars))
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-reopen-message").success.add([
|
|
new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
|
|
const permissionMode = generalConfig.data.system.permissions.delete
|
|
|
|
//don't allow deleteWithoutTranscript to non-global-admins when enabled
|
|
if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
if (permissionMode == "none"){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else if (permissionMode == "everyone") return
|
|
else if (permissionMode == "admin"){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}else return
|
|
}else{
|
|
if (!instance.guild || !instance.member){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
const role = await opendiscord.client.fetchGuildRole(instance.guild,permissionMode)
|
|
if (!role){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
if (!role.members.has(instance.member.id)){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else return
|
|
}
|
|
}),
|
|
new api.ODWorker("opendiscord:delete-ticket",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when busy
|
|
if (ticket.get("opendiscord:busy").value){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when not allowed because of missing messages
|
|
if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
|
|
const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
//start deleting ticket
|
|
if (params.data == "reason"){
|
|
//delete with reason
|
|
instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:delete-ticket-reason").build("reopen-message",{guild,channel,user,ticket}))
|
|
}else{
|
|
//delete without reason
|
|
await instance.defer("update",false)
|
|
//don't await DELETE action => else it will update the message after the channel has been deleted
|
|
opendiscord.actions.get("opendiscord:delete-ticket").run("reopen-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
|
|
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
|
|
ticket.get("opendiscord:for-deletion").value = true
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:delete-message").build("reopen-message",{guild,channel,user,ticket,reason:null}))
|
|
}
|
|
})
|
|
])
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-reopen-message").failure.add([
|
|
new api.ODWorker("opendiscord:back-to-reopen-message",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
const {verifybarMessage} = params
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
|
|
const rawReason = (verifybarMessage && verifybarMessage.embeds[0] && verifybarMessage.embeds[0].fields[0]) ? verifybarMessage.embeds[0].fields[0].value : null
|
|
const reason = (rawReason == null) ? null : rawReason.substring(3,rawReason.length-3)
|
|
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:reopen-message").build("other",{guild,channel,user,ticket,reason}))
|
|
})
|
|
])
|
|
|
|
//DELETE TICKET AUTOCLOSE MESSAGE
|
|
opendiscord.verifybars.add(new api.ODVerifyBar("opendiscord:delete-ticket-autoclose-message",opendiscord.builders.messages.getSafe("opendiscord:verifybar-autoclose-message"),!generalConfig.data.system.disableVerifyBars))
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-autoclose-message").success.add([
|
|
new api.ODWorker("opendiscord:permissions",1,async (instance,params,source,cancel) => {
|
|
const permissionMode = generalConfig.data.system.permissions.delete
|
|
|
|
//don't allow deleteWithoutTranscript to non-global-admins when enabled
|
|
if (params.data == "no-transcript" && generalConfig.data.system.adminOnlyDeleteWithoutTranscript){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild,{allowChannelRoleScope:false,allowChannelUserScope:false,allowGlobalRoleScope:true,allowGlobalUserScope:true}))){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
if (permissionMode == "none"){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else if (permissionMode == "everyone") return
|
|
else if (permissionMode == "admin"){
|
|
if (!opendiscord.permissions.hasPermissions("support",await opendiscord.permissions.getPermissions(instance.user,instance.channel,instance.guild))){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:["support"]}))
|
|
return cancel()
|
|
}else return
|
|
}else{
|
|
if (!instance.guild || !instance.member){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #1",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
const role = await opendiscord.client.fetchGuildRole(instance.guild,permissionMode)
|
|
if (!role){
|
|
//error
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Permission Error: Not in Server #2",layout:"advanced"}))
|
|
return cancel()
|
|
}
|
|
if (!role.members.has(instance.member.id)){
|
|
//no permissions
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions").build("button",{guild:instance.guild,channel:instance.channel,user:instance.user,permissions:[]}))
|
|
return cancel()
|
|
}else return
|
|
}
|
|
}),
|
|
new api.ODWorker("opendiscord:delete-ticket",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when busy
|
|
if (ticket.get("opendiscord:busy").value){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-busy").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
//return when not allowed because of missing messages
|
|
if (!generalConfig.data.system.allowCloseBeforeMessage || !generalConfig.data.system.allowCloseBeforeAdminMessage){
|
|
const analysis = await opendiscord.transcripts.collector.ticketUserMessagesAnalysis(ticket,guild,channel)
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeMessage && analysis.totalMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
if (analysis && !generalConfig.data.system.allowCloseBeforeAdminMessage && analysis.adminMessages < 1){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build("button",{guild,channel,user,layout:"simple",error:lang.getTranslation("errors.descriptions.closeBeforeAdminMessage"),customTitle:lang.getTranslation("errors.titles.noPermissions")}))
|
|
return cancel()
|
|
}
|
|
}
|
|
|
|
//start deleting ticket
|
|
if (params.data == "reason"){
|
|
//delete with reason
|
|
instance.modal(await opendiscord.builders.modals.getSafe("opendiscord:delete-ticket-reason").build("autoclose-message",{guild,channel,user,ticket}))
|
|
}else{
|
|
//delete without reason
|
|
await instance.defer("update",false)
|
|
//don't await DELETE action => else it will update the message after the channel has been deleted
|
|
opendiscord.actions.get("opendiscord:delete-ticket").run("autoclose-message",{guild,channel,user,ticket,reason:null,sendMessage:false,withoutTranscript:(params.data == "no-transcript")})
|
|
//update ticket (for ticket message) => no-await doesn't wait for the action to set this variable
|
|
ticket.get("opendiscord:for-deletion").value = true
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:delete-message").build("autoclose-message",{guild,channel,user,ticket,reason:null}))
|
|
}
|
|
})
|
|
])
|
|
opendiscord.verifybars.get("opendiscord:delete-ticket-autoclose-message").failure.add([
|
|
new api.ODWorker("opendiscord:back-to-autoclose-message",0,async (instance,params,source,cancel) => {
|
|
const {guild,channel,user} = instance
|
|
const {verifybarMessage} = params
|
|
if (!guild){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-not-in-guild").build("button",{channel,user}))
|
|
return cancel()
|
|
}
|
|
const ticket = opendiscord.tickets.get(channel.id)
|
|
if (!ticket || channel.isDMBased()){
|
|
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-ticket-unknown").build("button",{guild,channel,user}))
|
|
return cancel()
|
|
}
|
|
|
|
await instance.update(await opendiscord.builders.messages.getSafe("opendiscord:autoclose-message").build("other",{guild,channel,user,ticket}))
|
|
})
|
|
])
|
|
} |