Files
open-ticket/src/commands/ticket.ts
T

274 lines
18 KiB
TypeScript

///////////////////////////////////////
//TICKET COMMAND
///////////////////////////////////////
import {opendiscord, api, utilities, openticketUtils} from "../index.js"
import * as discord from "discord.js"
const generalConfig = opendiscord.configs.get("opendiscord:general")
const lang = opendiscord.languages
const panelMsgState = opendiscord.states.get("opendiscord:panel-message")
async function checkTicketCreationPerms(instance:api.ODButtonResponderInstance|api.ODDropdownResponderInstance|api.ODModalResponderInstance|api.ODCommandResponderInstance,origin:api.ODActionManagerIdMappings["opendiscord:create-ticket-permissions"]["origin"],guild:discord.Guild,user:discord.User,option:api.ODTicketOption){
//check ticket permissions
const permsRes = await opendiscord.actions.get("opendiscord:create-ticket-permissions").run(origin,{guild,user,option})
if (!permsRes.valid && instance.channel){
//error
const newOrigin = (origin === "slash" || origin === "text") ? origin : "other"
if (permsRes.reason == "blacklist") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-blacklisted").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user}))
else if (permsRes.reason == "cooldown") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-cooldown").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,until:permsRes.cooldownUntil}))
else if (permsRes.reason == "global-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"global"}))
else if (permsRes.reason == "global-user-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"global-user"}))
else if (permsRes.reason == "option-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"option"}))
else if (permsRes.reason == "option-user-limit") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-no-permissions-limits").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,limit:"option-user"}))
else if (permsRes.reason == "custom") await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,layout:"simple",error:permsRes.customReason ?? lang.getTranslation("errors.descriptions.unableToCreateTicket")+" `Unknown invalid_permission_reason => no reason specified by plugin`",customTitle:lang.getTranslation("errors.titles.permissionError")}))
else await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(newOrigin,{guild:instance.guild,channel:instance.channel,user:instance.user,error:"Unknown invalid_permission reason => calculation failed #1",layout:"advanced"}))
return false
}else return true
}
export async function registerCommandResponders(){
//TICKET COMMAND RESPONDER
opendiscord.responders.commands.add(new api.ODCommandResponder("opendiscord:ticket",generalConfig.data.prefix,/^ticket/))
opendiscord.responders.commands.get("opendiscord:ticket").workers.add([
new api.ODWorker("opendiscord:ticket",0,async (instance,params,origin,cancel) => {
const {user,member,channel,guild} = instance
//responder checks
const hasPerms = await openticketUtils.replyHasPermissions(instance,origin,"ticket")
if (!hasPerms) return cancel()
const isInGuild = await openticketUtils.replyIsInGuild(instance,origin)
if (!isInGuild || !guild || channel.isDMBased()) return cancel()
//get option data
const optionId = instance.options.getString("id",true)
const option = opendiscord.options.get(optionId)
if (!option || !(option instanceof api.ODTicketOption)){
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user}))
return cancel()
}
//start ticket creation
if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){
//SEND MODAL
instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build(origin,{guild,channel,user,option}))
}else{
//check ticket permissions (modals need check after submit)
if (!(await checkTicketCreationPerms(instance,origin,guild,user,option))) return cancel()
//CREATE TICKET
await instance.defer(true)
const res = await opendiscord.actions.get("opendiscord:create-ticket").run(origin,{guild,user,answers:[],option})
if (!res.channel || !res.ticket){
//error
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"}))
return cancel()
}
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build(origin,{guild,channel:res.channel,user,ticket:res.ticket}))
}
}),
new api.ODWorker("opendiscord:logs",-1,(instance,params,origin,cancel) => {
opendiscord.log(instance.user.displayName+" used the 'ticket' command!","info",[
{key:"user",value:instance.user.username},
{key:"userid",value:instance.user.id,hidden:true},
{key:"channelid",value:instance.channel.id,hidden:true},
{key:"method",value:origin}
])
})
])
}
export async function registerButtonResponders(){
//TICKET OPTION BUTTON RESPONDER
opendiscord.responders.buttons.add(new api.ODButtonResponder("opendiscord:ticket-option",/^od:ticket-option_/))
opendiscord.responders.buttons.get("opendiscord:ticket-option").workers.add(
new api.ODWorker("opendiscord:ticket-option",0,async (instance,params,origin,cancel) => {
const {guild,channel,user,message} = instance
//check message state
const state = await panelMsgState.getMsgState({channel,message})
if (!state){
//TODO TRANSLATION!!!
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"This panel is no longer valid or has expired. Create a new panel using `{0}` to solve the issue. It is normal to receive this error after a major Open Ticket update.".replace("{0}","/panel"),layout:"simple",customTitle:"Message State Expired"}))
return cancel()
}
//responder checks
const isInGuild = await openticketUtils.replyIsInGuild(instance,origin)
if (!isInGuild || !guild || channel.isDMBased()) return cancel()
//get option data
const optionId = instance.interaction.customId.split("_")[2]
const option = opendiscord.options.get(optionId)
if (!option || !(option instanceof api.ODTicketOption)){
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user}))
return cancel()
}
//start ticket creation
if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){
//SEND MODAL
instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build("panel-button",{guild,channel,user,option}))
}else{
//check ticket permissions (modals need check after submit)
if (!(await checkTicketCreationPerms(instance,"panel-button",guild,user,option))) return cancel()
//CREATE TICKET
await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true)
const res = await opendiscord.actions.get("opendiscord:create-ticket").run("panel-button",{guild,user,answers:[],option})
if (!res.channel || !res.ticket){
//error
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"}))
return cancel()
}
if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build("panel-button",{guild,channel:res.channel,user,ticket:res.ticket}))
}
})
)
}
export async function registerDropdownResponders(){
//PANEL DROPDOWN TICKETS DROPDOWN RESPONDER
opendiscord.responders.dropdowns.add(new api.ODDropdownResponder("opendiscord:panel-dropdown-tickets",/^od:panel-dropdown_/))
opendiscord.responders.dropdowns.get("opendiscord:panel-dropdown-tickets").workers.add(
new api.ODWorker("opendiscord:panel-dropdown-tickets",0,async (instance,params,origin,cancel) => {
const {guild,channel,user,message} = instance
//check message state
const state = await panelMsgState.getMsgState({channel,message})
if (!state){
//TODO TRANSLATION!!!
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"This panel is no longer valid or has expired. Create a new panel using `{0}` to solve the issue. It is normal to receive this error after a major Open Ticket update.".replace("{0}","/panel"),layout:"simple",customTitle:"Message State Expired"}))
return cancel()
}
//responder checks
const isInGuild = await openticketUtils.replyIsInGuild(instance,origin)
if (!isInGuild || !guild || channel.isDMBased()) return cancel()
//get option data
const optionId = instance.values.getStringValues()[0].split("_")[2]
const option = opendiscord.options.get(optionId)
if (!option || !(option instanceof api.ODTicketOption)){
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel:instance.channel,user:instance.user}))
return cancel()
}
//start ticket creation
if (option.exists("opendiscord:questions") && option.get("opendiscord:questions").value.length > 0){
//SEND MODAL
instance.modal(await opendiscord.components.modals.get("opendiscord:ticket-questions").build("panel-dropdown",{guild,channel,user,option}))
}else{
//check ticket permissions (modals need check after submit)
if (!(await checkTicketCreationPerms(instance,"panel-dropdown",guild,user,option))) return cancel()
//CREATE TICKET
await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true)
const res = await opendiscord.actions.get("opendiscord:create-ticket").run("panel-dropdown",{guild,user,answers:[],option})
if (!res.channel || !res.ticket){
//error
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel:instance.channel,user,error:"Unable to receive ticket or channel from callback! #1",layout:"advanced"}))
return cancel()
}
if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build("panel-dropdown",{guild,channel:res.channel,user,ticket:res.ticket}))
}
//update panel after dropdown usage (reset panel choice)
const panel = opendiscord.panels.get(state.data.panelId)
if (panel){
const panelMessage = await instance.message.edit((await opendiscord.builders.messages.getSafe("opendiscord:panel").build("auto-update",{guild,channel,user,panel})).message)
if (panelMessage) await panelMsgState.setMsgState({channel,message:panelMessage},{
messageOrigin:"auto-update",
panelId:panel.id.value,
panelOptionIds:panel.get("opendiscord:options").value,
panelAutoUpdate:state.data.panelAutoUpdate //same value
},panelMessage.flags.has("Ephemeral"))
}
})
)
}
export async function registerModalResponders(){
//TICKET QUESTIONS RESPONDER
opendiscord.responders.modals.add(new api.ODModalResponder("opendiscord:ticket-questions",/^od:ticket-questions\|([^|]+)\|([^|]+)/))
opendiscord.responders.modals.get("opendiscord:ticket-questions").workers.add([
new api.ODWorker("opendiscord:ticket-questions",0,async (instance,params,origin,cancel) => {
const {guild,channel,user} = instance
const match = /^od:ticket-questions\|([^|]+)\|([^|]+)/.exec(instance.interaction.customId)
if (!match) return cancel()
const optionId = match[1]
const originalOrigin = match[2] as ("panel-button"|"panel-dropdown"|"slash"|"text"|"other")
//responder checks
const isInGuild = await openticketUtils.replyIsInGuild(instance,origin)
if (!isInGuild || !guild || !channel || channel.isDMBased()) return cancel()
//get option data
const option = opendiscord.options.get(optionId)
if (!option || !(option instanceof api.ODTicketOption)){
instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error-option-unknown").build(origin,{guild:instance.guild,channel,user:instance.user}))
return cancel()
}
//check ticket permissions (modals need check after submit)
if (!(await checkTicketCreationPerms(instance,originalOrigin,guild,user,option))) return cancel()
//get answers
const answers: api.ODQuestionAnswer[] = []
for (const questionId of option.get("opendiscord:questions").value){
const question = opendiscord.questions.get(questionId)
if (!question) continue
if (question instanceof api.ODShortQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"short",
value:instance.values.getTextField(questionId,false)
})
else if (question instanceof api.ODParagraphQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"paragraph",
value:instance.values.getTextField(questionId,false)
})
else if (question instanceof api.ODDropdownQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"dropdown",
value:instance.values.getStringDropdownValues(questionId)[0] ?? null
})
else if (question instanceof api.ODRadioSelectQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"radio-select",
value:instance.values.getRadioGroup(questionId,false)
})
else if (question instanceof api.ODCheckboxSelectQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"checkbox-select",
value:(instance.values.getCheckboxGroup(questionId).length > 0) ? instance.values.getCheckboxGroup(questionId).map((opt) => "> "+opt).join("\n") : null
})
else if (question instanceof api.ODFileUploadQuestion) answers.push({
id:questionId,
name:question.exists("opendiscord:name") ? question.get("opendiscord:name")?.value : questionId,
type:"file-upload",
files:(instance.values.getUploadedFiles(questionId).length > 0) ? instance.values.getUploadedFiles(questionId).map(({id,url,name,title,description,contentType}) => ({id,url,name,title,description,contentType})) : []
})
}
await instance.defer((generalConfig.data.ticketSystem.replyOnTicketCreation) ? "reply" : "update",true)
//CREATE TICKET
const res = await opendiscord.actions.get("opendiscord:create-ticket").run(originalOrigin,{guild,user,answers,option})
if (!res.channel || !res.ticket){
//error
await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:error").build(origin,{guild,channel,user,error:"Unable to receive ticket or channel from callback! #2",layout:"advanced"}))
return cancel()
}
if (generalConfig.data.ticketSystem.replyOnTicketCreation) await instance.reply(await opendiscord.builders.messages.getSafe("opendiscord:ticket-created").build(originalOrigin,{guild,channel:res.channel,user,ticket:res.ticket}))
})
])
}