179 lines
10 KiB
TypeScript
179 lines
10 KiB
TypeScript
///////////////////////////////////////
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//TICKET CLOSING SYSTEM
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///////////////////////////////////////
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import {opendiscord, api, utilities} from "../index.js"
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import * as discord from "discord.js"
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const generalConfig = opendiscord.configs.get("opendiscord:general")
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const lang = opendiscord.languages
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const interactiveMsgState = opendiscord.states.get("opendiscord:interactive-message")
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export async function registerActions(){
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opendiscord.actions.add(new api.ODAction("opendiscord:close-ticket"))
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opendiscord.actions.get("opendiscord:close-ticket").workers.add([
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new api.ODWorker("opendiscord:close-ticket",2,async (instance,params,origin,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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if (channel.isThread()) throw new api.ODSystemError("Unable to close ticket! Open Ticket doesn't support threads!")
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await opendiscord.events.get("onTicketClose").emit([ticket,user,channel,reason])
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//update ticket
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ticket.get("opendiscord:closed").value = true
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ticket.get("opendiscord:closed-by").value = user.id
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ticket.get("opendiscord:closed-on").value = new Date().getTime()
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ticket.get("opendiscord:reopened").value = false
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ticket.get("opendiscord:reopened-by").value = null
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ticket.get("opendiscord:reopened-on").value = null
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if (origin == "autoclose") ticket.get("opendiscord:autoclosed").value = true
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ticket.get("opendiscord:open").value = false
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ticket.get("opendiscord:busy").value = true
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//update stats
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await opendiscord.statistics.get("opendiscord:global").setStat("opendiscord:tickets-closed",1,"increase")
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await opendiscord.statistics.get("opendiscord:user").setStat("opendiscord:tickets-closed",user.id,1,"increase")
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//calculate & update category
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if (typeof params.allowCategoryChange == "boolean" ? params.allowCategoryChange : true){
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const categoryResult = await opendiscord.actions.get("opendiscord:calculate-ticket-category").run("close-ticket",{guild,user,option:ticket.option,channel,ticket,currentCategoryId:channel.parentId})
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if (categoryResult && categoryResult.shouldChangeCategory && typeof categoryResult.newCategoryId !== "undefined" && typeof categoryResult.newCategoryMode !== "undefined" && typeof categoryResult.newCategory !== "undefined"){
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const originalCategoryName = channel.parent?.name ?? "<unknown>"
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const newCategoryName = categoryResult.newCategory?.name ?? "<unknown>"
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try{
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await utilities.timedAwait(channel.setParent(categoryResult.newCategoryId,{lockPermissions:false}),3000,(err) => {
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process.emit("uncaughtException",new Error("Error: Unable to change channel parent: "+err))
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})
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ticket.get("opendiscord:category-mode").value = categoryResult.newCategoryMode
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ticket.get("opendiscord:category").value = categoryResult.newCategoryId
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}catch(err){
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await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:error-channel-category").build("ticket-close",{guild,channel,user,originalCategory:originalCategoryName,newCategory:newCategoryName})).message)
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opendiscord.log("Unable to move ticket to closed category.","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"categoryid",value:categoryResult.newCategoryId ?? "/"}
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])
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}
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}
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}
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//update permissions (non-staff => readonly)
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const permissions: discord.OverwriteResolvable[] = [{
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type:discord.OverwriteType.Role,
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id:guild.roles.everyone.id,
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allow:[],
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deny:["ViewChannel","SendMessages","ReadMessageHistory"]
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}]
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const globalAdmins = opendiscord.configs.get("opendiscord:general").data.globalAdmins
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const optionAdmins = ticket.option.get("opendiscord:admins").value
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const readonlyAdmins = ticket.option.get("opendiscord:admins-readonly").value
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globalAdmins.forEach((admin) => {
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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optionAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","SendMessages","AddReactions","AttachFiles","SendPolls","ReadMessageHistory","ManageMessages"],
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deny:[]
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})
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})
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readonlyAdmins.forEach((admin) => {
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if (globalAdmins.includes(admin)) return
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if (optionAdmins.includes(admin)) return
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permissions.push({
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type:discord.OverwriteType.Role,
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id:admin,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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})
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ticket.get("opendiscord:participants").value.forEach((participant) => {
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//all participants that aren't roles/admins => readonly (OR non-viewable when enabled)
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if (participant.type == "user"){
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if (generalConfig.data.system.removeParticipantsOnClose) permissions.push({
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type:discord.OverwriteType.Member,
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id:participant.id,
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allow:[],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls","ViewChannel","ReadMessageHistory"]
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})
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else permissions.push({
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type:discord.OverwriteType.Member,
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id:participant.id,
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allow:["ViewChannel","ReadMessageHistory"],
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deny:["SendMessages","AddReactions","AttachFiles","SendPolls"]
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})
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}
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})
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channel.permissionOverwrites.set(permissions)
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//update ticket message
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const ticketMessage = await opendiscord.tickets.getTicketMessage(ticket)
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if (ticketMessage){
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try{
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ticketMessage.edit((await opendiscord.builders.messages.getSafe("opendiscord:ticket-message").build("other",{guild,channel,user,ticket})).message)
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}catch(e){
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opendiscord.log("Unable to edit ticket message on ticket closing!","error",[
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"messageid",value:ticketMessage.id},
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{key:"option",value:ticket.option.id.value}
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])
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opendiscord.debugfile.writeErrorMessage(new api.ODError(e,"uncaughtException"))
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}
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}
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//reply with new message
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if (params.sendMessage){
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const sentMsg = await channel.send((await opendiscord.builders.messages.getSafe("opendiscord:close-message").build(origin,{guild,channel,user,ticket,reason})).message)
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if (sentMsg) await interactiveMsgState.setMsgState({channel,message:sentMsg},{
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messageType:"close-message",
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messageOrigin:"other",
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messageAuthor:user.id,
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messageReason:reason
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},false)
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}
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ticket.get("opendiscord:busy").value = false
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await opendiscord.events.get("afterTicketClosed").emit([ticket,user,channel,reason])
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//update channel topic
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await opendiscord.actions.get("opendiscord:update-ticket-topic").run("ticket-action",{guild,channel,user,ticket,sendMessage:false,newTopic:null})
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}),
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new api.ODWorker("opendiscord:discord-logs",1,async (instance,params,origin,cancel) => {
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const {guild,channel,user,ticket,reason} = params
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//to logs
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if (generalConfig.data.system.logs.enabled && generalConfig.data.system.messages.closing.logs){
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const logChannel = opendiscord.posts.get("opendiscord:logs")
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if (logChannel) logChannel.send(await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-logs").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}
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//to dm
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const creator = await opendiscord.tickets.getTicketUser(ticket,"creator")
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if (creator && generalConfig.data.system.messages.closing.dm) await opendiscord.client.sendUserDm(creator,await opendiscord.builders.messages.getSafe("opendiscord:ticket-action-dm").build(origin,{guild,channel,user,ticket,mode:"close",reason,additionalData:null}))
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}),
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new api.ODWorker("opendiscord:logs",0,(instance,params,origin,cancel) => {
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const {guild,channel,user,ticket} = params
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opendiscord.log(user.displayName+" closed a ticket!","info",[
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{key:"user",value:user.username},
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{key:"userid",value:user.id,hidden:true},
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{key:"channel",value:"#"+channel.name},
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{key:"channelid",value:channel.id,hidden:true},
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{key:"reason",value:params.reason ?? "/"},
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{key:"method",value:origin}
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])
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})
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])
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opendiscord.actions.get("opendiscord:close-ticket").workers.backupWorker = new api.ODWorker("opendiscord:cancel-busy",0,(instance,params) => {
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//set busy to false in case of crash or cancel
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params.ticket.get("opendiscord:busy").value = false
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})
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} |